Can't download to a new computer? Getting message this code has already been redeemed.

I switched to a new laptop and when I tried to redownload creative cloud I was unable to get my full version back. When I try to redeem and download I get an error message. The most it let me do was run a 30 day trial for each program to get by. This worked fine on my old computer- I have a full subscription to Creative Cloud that was complementary of my design school and includes all features in their full versions.
The code I was given that no longer works is:
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Please help!

Hello! My redemption code was [removed]
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Hover your mouse over Rajshree's picture and select message to send a PM (Private Message)
Thanks!
Ellie Goodman

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