Can't download updates and previous purchases

App store is not downloading updates or previous purchases (from another computer). Clicking the Update or Install button, just changes the button to light grey for a couple of seconds, then goes back to normal dark grey, but nothing downloads.
Any suggestions?

To give a little more detail:
I recently purchased two applications, Transmit and Keynote. They downloaded and installed just fine on my iMac. I then tried to install them on my MacBook Pro (recently bought new) and nothing happens when I click the install button next to the entries under Purchases.
I have probably 10 other apps that installed just fine. I can even install any of them right now and it downloads and installs just fine. Only Transmit and Keynote (my latest purchases) it doesn't work. I can also "buy" and install new software and it works.
If I log out and back in to my Apple ID account, it'll ask me for my password like it normally does to install software, but then again does nothing -- the button just flips back to "Install" after a second.
There is no error message at all, although yesterday the very first time I tried to install the software there was some kind of server error. I tried quitting and restarting Mac App Store.
I tried rebooting. I checked my Applications folder for Transmit.app or Keynote.app just in case there was something half downloaded or a trial version that could conflict -- nothing.
I ran Software Update and everything was fully up to date. I also ran the combo 10.6.7 update.
I tried deleting the appstore and storeagent files in ~/Library/Caches, ~/Library/Cookies and ~/Library/Preferences
None of this has had any effect.
I have contacted Apple Support. Hopefully they will have some advice to offer.

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