Can't Download Updates: Serial Number not working

Hi all,
I'm hoping someone from Apple might read this- don't know where else to go to ask...
I am new to FCP....just beginning to understand and use the program after having installed it many months ago. The software was a gift from a friend who wasn't using it... FCP 5.1.4 and early versions of Motion, Soundtrack Pro, Cinema Tools, etc. It's all legal, and my good friend who gave it to me is a very ethical person...everything came in the original box, original packaging, Apple discs, etc.....no copies of anything.
I remember when I first installed it I had some issues with the serial number, and there seemed to be two different serial numbers...one on the install discs and another on some other stickers that were on the manual or in the box...
The problem is that I'm out of the US right now and only have the discs- and the box and Manuals are back in the states in storage.
Now that I am finally understanding the program and getting turned on to do cool things with it, it occurred to me to go looking for any reliable free-stuff I could find for it...and so I first went to Apple to look for updates and plugins.
When I enter the serial number on the install discs (which is the same one that comes up in "About Final Cut Pro") the Apple site tells me it's an invalid serial number. I triple-checked whether I made any mistakes...so I know I typed everything in exactly as it is on the disc sticker.
I know the software is legitimate- but the other serial number which I think helped me register the software in the first place is many thousands of miles away from me....
Any suggestions? Other than that, why would this stuff have more than one serial number anyway?
Finally, if You are aware of any worthwhile free stuff for FCP, let me know!
Thanks so much,
scott

5.1.4 is as high is that version went. The next version was 6.0 (part of Final Cut Studio 2), and that was a paid upgrade. We are now on FCP 7 (Final Cut Studio 3).
and there seemed to be two different serial numbers...one on the install discs and another on some other stickers that were on the manual or in the box...
The ones on the disk? There aren't any on the disk. The real serial numbers are the ones on a sheet with the manuals.
But, you are as high as you can go...so no need for updating.
Shane

Similar Messages

  • Purchasing additional download bundle, serial number not working

    I got an email last Wednesday that said I was out of downloads. I followed the link, purchased some more and received an email from Adobe with a serial number. When I put the serial number in it says that "serial number not valid".
    I've gone through 20 layers of customer support at Adobe and nothing has been resolved. I tried the serial number agian this morning and still got the serial number is not valid.
    I need to get to the right person at Adobe.
    Thank you,
    Maryanne

    Hi Maryanne,
    This is now resolved. The bundle has been added to your account and you should have received an e-mail notification confirming this.
    Neil

  • Why is  my serial number not working, it says it is invalid.  I have checked and it is correct

    why is  my serial number not working, it says it is invalid.  I have checked and it is correct

    The most likely explanation is that you downloaded the Creative Cloud version of Lightroom instead of the standalone version of Lightroom (which you can download from here).
    If that doesn't work, you'd need to provide a lot more details, including version of Lightroom, operating system, and exactly what you are doing that doesn't work.

  • Serial number not work

    Hi, I have a new computer now. I had Photoshop on my old computer and I do not deactivate it. My serial number not work on my new computer and old computer is unavailable. What have I do to activate Photoshop? Thanks.

    The license is for two copies of Photoshop by one user on two different computers that can not be used at the same time.Contact Adobe customer service by phone.  Only they can help you.
    They will deactivate both copies of Photoshop.

  • CS3 asked serial number suddenly and the box-set serial number not work.

    CS3 asked serial number suddenly, and the box-set serial number not work.

    Elton Adobe which web browser are you utilizing?  Are you signed into http://www.adobe.com/ when you attempt to contact our support team directly at Contact Customer Care.
    I would recommend utilizing a different web browser and contacting our support team directly as suggested by KGlad in message #6.

  • Re-installing after macbook rebuild serial number not working

    My macbook had to be rebuilt due to a software problem. Lightroom 5 has been deleted. I tried re-installing lightroom (downloaded) and can use the trial version etc. However, when I tried to put my serial number in, it did not work. This is probably because it is on my desktop machine too.
    How can I contact adobe? Can they send a new serial number?
    Thank you for any help there may be out there.

    Hi snaplap,
    Lightroom serial numbers are platform interdependent.
    You can use the same serial number on the Mac as well.
    Please make sure you are using the right serial number on the right installer.
    Or drop me a private message with the serial number and I will check that for you.
    Regards,
    Rave

  • Adobe CS5.5 Design Premium Serial Number Not Working

    I just wiped my macbook pro harddrive and upgraded to Lion OSX. I bought the CS5 Design Premium last year (in a case). Unfortunately, my discs are unavailable, but I do have the correct serial number. When I downloaded the CS5.5 Design premium trial (to plug in my serial number), it says it isn't valid. Is there a place that I can download the CS5 Design Premium Suite so that my serial number will work? Help! I'm a photographer and I need PS to work immediately!

    Maddiewilbur have you lost your installation media or is it just unavailable for the moment?  If you will have access to the installation media at a later time I would recommned installing the trial of Design Premium CS5.5 and then remove it and install CS5 once you have access to it.

  • Lightroom5 Serial Number not working - GRRRR!

    Hi,
    I've recently bought a copy of Lightroom 5, but the serial number I received in the confirmation email to upgrade my copy of the software from a trial package to the real deal does not work. Any tips on how to get a new serial number or make this original one work??
    Thanks in advance!
    LM

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/
    But before going that route, also see here:
    My serial number doesn't work :
    http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

  • Dreamweaver CSA newly bought and installed on my PC serial number not working

    dreamweaver CS4 i bought this software on internet in a sealed box , after installation following message , serial number not valid

    Gegene77 I would recommend you try registering your serial number to verify that it is valid.  Please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate and register your serial number.

  • Serial number not working on cs3 download for mac

    I downloaded cs3 through prodesign tools but my serial number is not working does that mean I installed it on too many computers. I only have it on my old desktop now which I'm using to print from my epson 3800 and I'm a little scared to uninstall that. Can I just use the cs3 trial for now and enter the serial number lately. Will  the cs3 trial mess up downloading the cs5 trial? Thx, Mark

    mwerbe wrote:
    I downloaded cs3 through prodesign tools but my serial number is not working does that mean I installed it on too many computers. I only have it on my old desktop now which I'm using to print from my epson 3800 and I'm a little scared to uninstall that. Can I just use the cs3 trial for now and enter the serial number lately. Will  the cs3 trial mess up downloading the cs5 trial? Thx, Mark
    What message does it fail with, specifically?  That would help answer your question.
    If you can no longer deactivate your Photoshop CS3 license from an old system because it's no longer running, you may well be able call Adobe's customer support line and get them to reset the activation information in their server database for you, by explaining your situation to them.
    -Noel

  • My photoshop elements serial number is not working on my new mac. I had windows before and returned it for a mac but can't get my serial number to work

    my photoshop elements and Lightroom serial numbers won't work for my new mac. I bought these softwares via download on my windows laptop but returned that laptop because the quality was not great. I decided to buy a mac and now can't use my serial numbers to download the software.

    You might try here:
    (click on the Chat now button)
    Activation & Deactivation Help
    Whatever you do, don't post your serial here.
    Your entering the 24 digit serial for photoshop elements 12 starting with 1057-xxxx-xxxx-xxxx-xxxx-xxxx
    I agree with bearcatnat in that i don't know what adobe expects us to do about serials on the forums, since were just users such as yourself and don't work for adobe.

  • Serial number not working. Live chat people can't help. Please help! Thank you.

    I was given a link to re-install PSE 7 by the live chat team because my PC had to be wiped following a crash. Now I can't activate it as the serial number comes up invalid.  Got back to the live chat people who say they can't deal with this because it's not the latest version. Their advice was to post here, so that a more specialised team member would reply.  Therefore, can someone please help??

    The exact words were: "As version of the product is old, we will not be able to predict how the activation will be". Is that your experience too??

  • FCP update - serial number not valid

    Hi all, I recently bought final cut studio 2.0 from someone second hand.
    I am trying to download the update but when it asks for my serial number, it says it is not valid. I've tried several times and double checked the information entered.
    Is there any way around it? Or is it because it is a second hand copy?

    If you had FCS already installed prior to the update, and it was working, and after the update you were required to reenter the serial, then it definitely sounds like you have a pirated serial. I can't remember which update, but a couple months ago Apple released an update that invalidated any serial it knew was floating around the net. If you have a valid serial (not on the list of pirated keys), you would not have seen the enter license window.
    When you bought FCS, you should have been given EVERYTHING that normally comes in the package: Shipping Box, manuals, install DVDs with the serial number on the front of the "Installing Your Software" manual/insert. There will be no document for you to copy and paste from.
    If you have one of the serials that was released to the wild, contact Apple and tell them what happened. If you fax them the cover of the install manual, proving you have a legit copy, they will give you a new, valid number.
    Buying 2nd hand from e-Bay or such, has been know to result in exactly this kind of problem.
    In the mean time, you will have to downgrade the version of your install (preferably by reinstalling from the DVDs), but first deleting ANY and ALL FCS folders and files.
    My condolences..
    Good Luck
    Gary

  • Adobe eLearning suite 6.1 extended trial for Partners - Serial Number not working

    Greetings from Greece,
    We are new Adobe Certified Resellers. I was informed that via the Adobe Partner Connection portal I can install an NFR extended trial copy of Adobe eLearning suite 6.1 for demo and training purposes. So I downloaded this software (version 6.1 WIN) from the website above but the serial number provided on the same page is not working with the message "The serial number you entered is invalid. Please try again. If the problem persists contact support".I am sure that I am typing the correct one (as I find it on the web page), tried several times, also tried copy-paste to be sure.
    Please advise. Thank you in advance.

    Hi Maria,
    I would request to email your concern and details at : [email protected] and they will be able to help you with this.
    Regards,
    Mayank

  • Trial serial number not working

    Hi all,
    any one with the same problem? This is on a german system.
    Best
    Ralf

    I am in Canada and heard about the trial offer
    yesterday. I can't find a trial download button that
    will actually download the program. I keep getting
    stuck on a page that asks for my personal information
    but that page doesn't have a button to click to
    download the program.
    Does anyone know what I am doing wrong?? Does anyone
    have a link to the correct page (if I am in the wrong
    area as I have looked everywhere!)
    Thanks,
    kayjh
    Was the same for me. This is actually because the field where you put in your personal information is no scrollable window. Mark the text with the additional information at the bottom of this white screen with the mouse and pull it further down. This "scrolls" the window down and revels the download button. This solved it for me.
    But still the serial number is not working for me.
    Ralf

Maybe you are looking for

  • Which one better to use - jsp:useBean or import statement

    Hi, I just want to know that which one is better to use jsp:useBean or import statement . I can instantiate and call method of myclass - 1) by importing the class through import tag in jsp as <%@page import="myclass"%. or 2). by using <jsp:useBean ta

  • Is it possible to transfer my tracks to a new ipod?

    Because I really don't want the hassle of ripping all those CD's again!

  • TAF with FAN issue

    Oracle10gR2 RHEL 4AS 64-bit Hello all, I have configured TAF with FAN and I have got it to work. Here are the steps that I did to make it work. 1. Create a service with srvctl 2. Start the service with srvctl 3. exceute the dbms_service.modify_servic

  • Two Primary keys on one table

    We are at the end of completing a project and we ran into a last minute bug. We are using two primary keys on a table to form a unique key. The problem we have is the program hangs up and gives us the following error, ORA-20001: Error in DML: p_rowid

  • Photoshop CS5.1 (12.1) "save as" problem

    Problem started yesterday, and has now happened twice. I've been working along just fine all day (yesterday and today). Then, I open an image, change it from RGB to CMYK or BW, make adjustments, or a clipping path, and then tried to save as (so that