Can't download videos I bought on iTunes. Lack of space but I already erased lots of applications and still not working.. Can you help ASAP please as I can't watch videos anymore..
Hi,
I bought the last version of IPad that came out recently ( I bought it 3 weeks ago). It is a 16GB.
So far I love this product, but I 'm getting stuck with movie downloads from iTunes.
Indeed I just ordered 3 movies in HD and they don't download as the message "error lack of space" come up.
So I made some space on my IPad, erased most of my music (only 156 MB left), I had pages, I erased it but really I 'm loosing $11..., I erased all the movies I had before, and much more. Now what I don't understand is that I have only 3GB available when my following applications don't even take the 10.3GB of used space:
Music: 156 MB
Skype: 34,2 MB
Sleep well: 16.6 MB
Calculator: 11,8 MB
Voice memos: 9,8MB
Iswifter: 6,2 MB
And Video says no Data
There is no extra application, so it is really strange it is doing this. I tried to reset and restart many times with no success. I also tried to look at the previews of the videos I bought and tried to redownload them but the same message come up.
Now apart of the strange lack of space on my IPad, I understand that the videos I wanted to download were in HD and therefore too big.
What I would like to do is to shift to download to SD but I can't do it and also can't erase the downloads...
I wonder if the downloads are actually not already taking space even tho they haven't even been able to charge some information (they are not even downloaded half way or anything like that).
Unfortunately I don't have a computer to download my IPad to, so I could try to manipulate the videos purchased from there. I'm traveling and now I can't watch movies anymore which is very annoying...
Also I checked my multi tasking is off....
Could you please help me as soon as possible on this?
Thanks a lot,
Julie
According to the trms of the iTunes and app stores - all sales are final. but that doe not mean that you can't try anyway. People ask for refunds all the time. Use the Express Lane email to contact iTunes.
http://www.apple.com/support/itunes/contact/
You can still download the other movies in iTunes on your computer. Launch iTunes and go to Store>Check for Available Downloads. You can download them in iTunes and then sync them to the iPad later. When you are done watching the first movie, you can transfer it into iTunes on your computer, delete it from the iPad and you will have the room for another movie on the device. To transfer the movie when you are done with it, you can use the transfer purchases feature.
Transfer purchases.
http://support.apple.com/kb/HT1848
If the photos that you lost were photos that you took with the iPad, they should be in your iPad backup - if you sync with iTunes or if you backup with iCloud.
How to backup and about iOS backups
http://support.apple.com/kb/HT1766
http://support.apple.com/kb/HT4946
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