Can't download Wikipedia files for encyclopedia app

I've just bought the encyclopedia for ipad app but every attempt to download the Wikipedia files that make the app work has failed. I followed the instructions -- connected device to a charger, set autolock to never and made sure I was connected to a wifi network -- but to no avail. I keep getting a Connection Error, Unable to download files from the Internet. Which means I have just paid $10.49 for an app I can't use. Anyone else had this experience or can offer some advice on how to resolve it? The app provider's so-called support site is utterly useless.
Robyn

I tried emailing the makers but am not too surprised not to have received an answer. The situation hasn't changed -- I had a vague hope that their server might have been down yesterday -- so I shall be asking for my money back and checking out support pages before I part with money for apps in future. Lesson learned!

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Can't download Wikipedia files for encyclopedia app

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