Can't drag and drop songs...

So I just got my daughter her first iPod (shuffle), and wanted to put some songs onto it. However, when I go to populate a new playlist for her shuffle to autofill from, I find that I cannot drag and drop songs at all. I have done this as recently as last week with a nano and iPod touch, but now it doesn't work at all. I can't even change the order of songs in my playlists that have already been created. I've checked for updates and it looks like I have the most recent version of everything. I've tried restarting, etc, and the same thing keeps happening. Any suggestions would be appreciated.

HI Andy,
If you haven't already done so, check the manual that came with her iPod and Reset the iPod.
And here's a link that will provide you with all the information you need:
http://www.apple.com/support/ipodshuffle/
Carolyn

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