Can't drag files out of the dock folders/stacks

On Mavericks I'm able to drag files out of the folders/stacks I have on the Dock (Downloads, Documents, etc.) just as you would anywhere on OSX. But, for some reason my mom (Mavericks) and my fiancee (Mountain Lion) can't. I've tried checkin the permissions for those folders (in Get Info) and they have read/write permissions. This only happens in list view, not in fan, grid or automatic. Is there some hidden setting or something else that would allow them to be able to drag files?

For downloads, go to your user folder downloads and remove them there. Same for Applications. To remove alias from the Dock hold down the command key while dragging them from the Dock.
If that does't work, go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. Then try a Dock reset.
Try doing a Dock restart using the following Terminal command:
killall Dock
Log out/in and test. If that doesn’t work, you need to look in your user Library/Applications Support/Dock for the .db. Use the Finder “Go To Folder” command. Enter ~/Library/Applications Support/Dock.  Move the .db to your desktop.
Then try a dock reset.
Applications/Utilities/Terminal enter the command
killall Dock
Log out/in test. If it works okay, delete the .db from the desktop.
If the Dock is the same, return the .db to where you got them from, overwriting the newer ones.

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