Can't drag ringtone into sidebar

Hi all,
Following previous advice on this column I have created a ringtone (.m4r file) but can't drag it into the ringtone sidebar in itunes. As a consequence, can't use it on iphone! Please help!

Try this: /Users/YourName/Library/Preferences. From the Preferences folder, drag this file
com.apple.iTunes.plist to the Trash, empty the Trash and reboot. You will have to reset your iTunes preferences but since you can't select ring tones in the pref pane, it might be the only solution. Your Mac will create a new pref file for you the next time you launch iTunes.
Carolyn

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hi, i just bought a new computer got my itunes 12 downloaded, than took me 2 days to download all my music, apps, movies, ect from itunes store back to my computer. than i had made some ringtones as .m4r files, but i can't drag them into itunes!!!!!! after i draged them into itunes, it appeared in the music lib, but not the ringtone lib, and i can't add them anyway doesn't matter if i change the file into .m4r or .m4a or .mp3, they all appeared in the music lib, and even if i sync my iphone with it, it will appear in my music but i can't see any of them in the settings=>sound=>ringtone.
even i deleted all the ringtone in itunes which was only one that was brounght on my phone (didn't know how it get there, i got other ringtones i purchased in my iphone, but they didn't got into itunes)
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thank you, i tried them b4, not working.
but now the problem solved. i did the following:
1: change my itunes language settings back to english ( it was chinese b4)
2: close itunes than re open it
3: i downloaded a ringtone app on my iphone to allow me to customise the songs into ringtones on my iphone
4: sync my iphone
5: find the ringtones under my iphone's app in itunes sync
6: copy the tones in my computer
7:drag them back to my itunes ringtone lib,
all done~~~~ it took a few step, but at least it worked.
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ways around this?!?!?! getting very annoyed at how easy this used to be not long ago!

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Can't drag ringtone into sidebar

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