Can´t ear and incoming call that is transfer

Hi I´m using the SPA9000 and SPA400 together with Polycom 301, 501 and 320 phones.
The SPA9000 works great when I transfer an incoming call from SPA400 to the analog FXS ports of the SPA9000 but when I pickup the call and try to transfer the call to an IP phone I can´t ear the person who call although he can ear me.
Other thing I want to know is how to set a pickup group for the incoming call and how to pickup the calls?
Sincerely,
Jose H

Tap the power button once to silence the ringing, twice to send to voicemail.

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Can´t ear and incoming call that is transfer

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