Can't edit web pages contribute 6.5

Cannot edit any web pages, get message " can't edit because edit because page is not on website or is in a directory"
Has anyone else witnessed this and how to go about fixing it. i need to make changes to website but am thwarted by this.
Contacted support was given a phone number to call on Monday ,but can't retreive it, Does anyone have the 800 number?

Hi GuidoFundine,
Greetings from Adobe.
Please check if in the contribute window the url is showing "http://www.yoursite.com" ,if yes then please browse to "http://www.yoursite.com/index.html" (Provide the complete URL of your homepage.) then try to edit your page.
Let me know if it helps.
Regards,
Mayank

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I put a site online last week (www.dunelakeslodge.co.nz) and
supplied my
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She is connecting OK, but when she tries to edit a page she
gets a
message saying she "can't edit this page because Dave Addison
(that's
me) is already editing it. Please contact blah, blah...".
I have connected to the site myself with Contribute 3, and
got a similar
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another computer"!!
It gave me the option to "unlock" the page, which I selected,
and I was
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Anyone got a solution to this?
thanks
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I'm sure someone here will be able to help, but just curious
if you've tried
posting in the Contribute forum at all?
Take care,
Shane H
[email protected]
http://www.avenuedesigners.com
=============================================
Blog:
http://avenuedesigners.com/blog/
Web dev articles, photography, and more:
http://sourtea.com
=============================================
Proud GAWDS member
http://www.gawds.org/showmember.php?memberid=1495
Delivering accessible websites to all ...
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"Dave Addison" <[email protected]> wrote in
message
news:[email protected]..
>I put a site online last week (www.dunelakeslodge.co.nz)
and supplied my
>client with Contribute CS3 to update it, supplying her a
connection key.
>
> She is connecting OK, but when she tries to edit a page
she gets a message
> saying she "can't edit this page because Dave Addison
(that's me) is
> already editing it. Please contact blah, blah...".
>
> I have connected to the site myself with Contribute 3,
and got a similar
> error: "you can't edit this site because you are already
editing it on
> another computer"!!
>
> It gave me the option to "unlock" the page, which I
selected, and I was
> then able to edit the page. However, my client still
can't.
>
> Anyone got a solution to this?
>
> thanks
> Dave
>

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So, I was Editing a Page and went to Publish it, but it
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[IMG]http://i11.photobucket.com/albums/a173/JoeWood_/Misc/Contrib.jpg[/IMG]
<a href="http://photobucket.com"
target="_blank"><img src="
http://i11.photobucket.com/albums/a173/JoeWood_/Misc/Contrib.jpg"
border="0" alt="Photobucket - Video and Image
Hosting"></a>
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Can't edit web pages contribute 6.5

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