Can't enable VOICEOVER in ipod shuffle!!!PLEASE HELP

Everytime I enable voiceover and it starts downloading... after it finishes i find the "enable button" unchecked.. so I check it again, it starts downloading again.. and so on. .. I'm using Macbook pro itunes 10.3

Is nobody answering because it's too hard of a question?
(sorry, I'm a little impatient right now, I just got my iPod Shuffle for Christmas, and this shouldn't be happening! It's driving me crazy!)

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