Can;t enable web service on HP Officejet Pro 8600 N911a

HP Officejet Pro 8600 N911a we have installed this printer as a network printer.  Everything works fine except that I cannot enable the Web service to EPrint or scan to an email.  It says the printer cannot access the internet.
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Hello. First power cycle the printer, and the router to see if that will clear up the error message. To do that unplug the router then power down the printer using the power button. Then plug the router back in and once it is back up an running, turn on the printer and try to reconnect to web services
Then, if still unable to connect, I would set a static DNS on the printer. To set a static DNS you must access the embedded web server (EWS). You do that by entering the IP address for the printer into the address bar of the browser of your choice.
Once it brings up your Officejet's EWS, locate the tab that is labeled “Network”. From there look in the left column on the new page that will pop up and select IPv4, wired or wireless will depend on how the printer is connected to the network. That will bring up the page to set the Static DNS. It will be the 2nd portion of that page.
Set the radial dial to manual. Then, for the Manual preferred/Primary DNS, set it to 8.8.8.8 and the Manual Alternative/Secondary to 8.8.4.4; then click apply.
NOTE: if another message with an option to click “OK” appears, read that message carefully. Most of the time it is an option to undo the change you just did and you will want to avoid clicking that message. Just navigate away from that page by clicking on another tab.
Power cycle the printer. Once printer is back up and through with calibrations from being turned off and on. Reattempt to connect to web services by touching the icon.
I am a former employee of HP...
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    I work on behalf of HP
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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    I work on behalf of HP

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