Can't Enable Web Services HO Officejet 6700 Premium

Printer is connected to a home wireless network. Using the printer contorl panel set up it continues to say "update could not be downloaded". Hit Retry but always fails. Checked wirless connection and its working. 
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I am trying to enable web services, and yes, i can print from the computer, finally.
thanks.
laur328

Similar Messages

  • Officejet 6500a Plus - can't enable Web Services

    Any help would be appriated on this - I've tried trawling Google to no avail!
    I'm trying to enable Web services on my printer to use apps, ePrint, Airprint, e.t.c. When I press Web Services setup, I accept the terms and conditions and am instantly taken to a product update check. The screen then displays 'No product updates available for this printer' with only an 'OK' button to press, when I do I am taken back to the terms and conditions. I am stuck in a permanent loop! All other services (print, scan) work fine and the printer is definitely connected to the internet.
    I have tried:
    -Restoring factory defaults
    -Turning off printer and router.
    -Changing DNS settings for the printer.
    Any other suggestions - I'm getting really frustrated now so would appreciate any ideas!!
    This question was solved.
    View Solution.

    Hi dcdingo,
    I’ve sent you a private message.  I’ve included the link to How To Send A Private Message post as it also explains how to check for them if you are unsure.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Can not enable web services. printer on the network. default ip not connecting using auto ip

    B210 - have tried resetting defaults . default IP address will not connect to network with auto IP  had to set IP addrtess manually something similiar to the properties on the verzion hot spot. can not disable web services - never enabled.
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    This question was solved.
    View Solution.

    Hey bobupton!
    Try going into the printer's EWS and using Google's public DNS servers (8.8.8.8 and 8.8.4.4). It sounds like you know what you're doing so I skipped a few steps on how to get there but if you need more help with it let me know!
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • Can't enable web services/eprint

    For some reason my Hp6700 will not allow me to enable web services/e-print

    dcousine,
    The first thing I would try in this situation is a network reboot. 
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    Wait about 30 seconds and reconnect the power cord to your router.
    Wait about another 30 seconds and plug the printer back in. It should boot back up automatically, but if it doesn't go ahead and press the power button.
    Once everything is back up and running, try to enable ePrint.
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    I'm having trouble creating a wiki on my server. More specifically, in WGM, I cannot enable web services for a group. The pull-down menu is accessible, but the only option is "(None)."
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  • M451dn can not enable web service tab

    I BOUGHT A NEW LASERJET PRO 400 M451DN
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    TRYING TO ENABLE WEB SERVICE TAB AND SAYS "CONNECTION ERROR CHECK CONNECTION"
    ITS ON MY DMZ SEGMENT WHAT DO I LOOK FOR?
    THANKS IN ADVANCE FOR ANY HELP
    JOHN

    Hello,
    The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
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    If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
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  • Can;t enable web service on HP Officejet Pro 8600 N911a

    HP Officejet Pro 8600 N911a we have installed this printer as a network printer.  Everything works fine except that I cannot enable the Web service to EPrint or scan to an email.  It says the printer cannot access the internet.
    This question was solved.
    View Solution.

    Hello. First power cycle the printer, and the router to see if that will clear up the error message. To do that unplug the router then power down the printer using the power button. Then plug the router back in and once it is back up an running, turn on the printer and try to reconnect to web services
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    Once it brings up your Officejet's EWS, locate the tab that is labeled “Network”. From there look in the left column on the new page that will pop up and select IPv4, wired or wireless will depend on how the printer is connected to the network. That will bring up the page to set the Static DNS. It will be the 2nd portion of that page.
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    Power cycle the printer. Once printer is back up and through with calibrations from being turned off and on. Reattempt to connect to web services by touching the icon.
    I am a former employee of HP...
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  • Can't Enable Web Services on a M276nw printer

    Hi, 
    I am having trouble enabling HP Web Services on M276nw printer. Whenever I hit the "Enable" button it either says "Can't connect" or the loading page stays on for so long (have waited for more than 15mins) that I have to cancel the process manually. The printer is connected to the internet via wireless connection and to a computer, from which it was set up - again wirelessly. 
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    I tried manually setting up a IPv4 connection, but unfortunately when I access the printer throughits IP adress in a browser, I can't see this specific part of the screen (as referred to by several people on the forums) where I can input DNS server details. Obviously my IPv4 Configuration Menu does not have these options.  
    Does anyone have ideas how I can solve this problem?
    Any help is appreciated!
    Regards,
    Xepo

    Hi Shlomi, 
    Many thanks for getting back to me. I tried your solution, but unfortunately doesn't work for me again. 
    I set up the DNS like you advised and as shown in the attached screenshot. After trying to enable webservices, it gives it a couple of tries and then show connection error. 
    Do you have any other suggestions? Anything is appreciated 
    Regards,
    Xepo

  • Can't enable web services on LJ Pro 1102w

    The printer is connected to the wireless network just fine but when I try to click Enable on Web Services I get an error "Connection Failed".  Giving the printer a fixed IP address doesn't help and neither does adding to the public IP list.
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    Hello cmerrill,
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    Hope this helps.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • HP 6700 printer will not enable web services.

    My HP 6700 printer will not enable web services. I've already downloaded the firmware update, manually entered the IP and DNS numbers... shutdown the printer and turned it back on.But when i try to enable web services it try's for a while then says web services could not be enabled.. any help would be appreciated.  I have vista. 
    This question was solved.
    View Solution.

    Hi there, two other things you could try (if not already attempted) are:
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    Restore factory defaults - The factory default option is usually found in the Setup>Tools menu on your printer.   Do the following on your device:
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    If prompted, re-do initial setup of your device and add it to your network
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    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • How do I re-enable built-in networking on Officejet 6700 premium printer?

    I inadvertently, and stupidly,  turned OFF the built-in networking from within my  Officejet 6700 premium AiO web-based administrator console. Now I cannot manually reset it from the controls on the printer itself. I get a message informing "Built-in network capabilities have been disabled. Contact your network administrator or the person who set up the printer." Well, that person is me. I cannot find instructions telling how to re-enable the built-in network capabilities.
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    This question was solved.
    View Solution.

    Distinquished (and snarky) Professor.
    Thank you for your attempt to assist, but your response was not only condescending - "Did you read the manual???  I downloaded it and read it. Turn the wireless radio on and off" - but totally not helpful. The intro to your reply makes you sound to be an arrogant high school teen who thinks she has every answer unknown to adults.
    Some of us are not technilliterate. I certainly DID read the manual and attempted every option I thought might work. The problem, if you read my problem post, was that I inadvertently clicked OFF the Connectivity Built-in Network capabilities from within the EWS. That made it impossible for my printer to connect to the network via cable or wireless. When I attempted to find a solution at the printer control display itself, by going Setup > Network > Restore Network Defaults, but, instead of the "Restore Network Defaults, it presented the message I posted informing that Built-in network capabilities were disabled, which is what I already knew and wanted to resolve. I needed to find a way to reset to Out-of-the-Box settings. Nothing in the manual provided, nor could I find online, this answer.
    Fortunately, my printer was still under warranty (HP apparently wont chat if you aren't under warranty, unless you pay them for the service). I was able to chat with an HP Rep who Identified herself (maybe himself ...  Who knows?) as "Jasmine". Jasmine was very helpful. But, although I had specifically identified to her the problem is that I lost network connectivity due to carelessly turning off built-in network capabilities of the printer from within its EWS, Jasmine still had to spend time running through her HP requied first-line Help Representative script. She spent about fifteen minutes remote assisting and checking out every possible "other option" before she concluded with these precious words, "The problem is that your printer has lost network connectivity. I am going to give you some instructions to follow so we can reset the printer to Semi-full restore." I received her instructions and followed them precisely. Very easy. When I asked her why these instructions are not published by HP somewhere for customers to access, she informed that they are "secret Advanced instructions" (I think she was being a little silly).   ...
    Following, for you Distinquished Professor (so you don't need to be snarky with others) and for all other fellow technophiles out there, is Jasmines "secret Advanced instructions" as she wrote the on the chat. I have provided some interpretation at the end. Do note, if you (not specifically you Distinguished Professor,  but every other "you" out there)  don't have some good idea of what you are doing, getting off the path by which these instructions lead can get you into more difficulty with your printer than that by which you began the journey.
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    3. Once you see the Support Menu on the printer touch OK use the right arrow key next to the printer LCD screen to see Reset Menu.
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    Regarding #1. The “curve icon” is the left curving return icon located at the left side of the printer’s control panel touch sensitive display window, but outside the display window. It is lit when the menu can be returned back a page, but unlit when at Home screen.  This is actually a hardware button, not touch sensitive, so pressing it, even when not lit, creates and action signal.  When the display is at the Home state, the return button is unlit, but pressing it four times will generate a menu option for Support Menu on the display.
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    Successfully following Jasmine's instructions will restore the HP Officejet 6700 Premium AiO to its out-of-the-box-new settings. Note that Jasmine specified "Semi-Full" restore, not "Full" restore. A full restore will take the printer back to it basic out-of-the-factory state. This state will require significantly more settings and configurations work afterward than with which most of us would like to deal. Out-of-the-box state will cycle through everything as it did when you first pulled the printer out of the box new and set it up yourself. Do note, any custom settings will be lost. Passwords, however, are retained in a Semi-Full restore.
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  • Enable web services for hp envy 5530

    I keep getting enable web services when I am trying to scan a document. I have clicked on yes about a million times but it wont let me move forward with scanning my documents. I am using MAC OS system.

    Hi @cixxpac77, 
    Welcome to the HP Support Forums.   I see that you are getting a message to enable the web services on your Envy 5530 printer when trying to scan.
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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    Having raised a Service Request with Oracle support on this, I got the following response from Oracle Development (On unpublished bug [8542959|https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=BUG&p_id=8542959]):
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    -Tom

  • How to Remove & Re-Enable Web Services on LaserJet printers supporting ePrint

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    Print a configuration page from your product, and locate the IP address.
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    When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services information sheet that contains this e-mail address and instructions
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    Print a configuration page from your product, and locate the IP address.
    At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
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    I am an HP employee.

    To help improve the organization and information sharing in this forum this post/discussion has been closed and replaced. 
    Please see this post:  <link to new “Enable Disable Web Services on your printer” post. 
    If after reviewing the post above you still have questions/issues with your web-connected printer, you can either review and comment in existing posts in this forum that report issues like yours, or if necessary start a new post requesting assistance. 
    Miles
    HP Employee

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    I was able to resolve this issue. Actually, i was trying with trial account that don't allow the OCOD web service integration.

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