Can't enroll device for user and this user account is not authorized to use Windows Intune.

Question

Hello,
We have SCCM 2012 R2 inegrated with intune via an intune subscription. When I enroll a device with my admin account there are no problems, but when I want to add it with another user account which is a member of the Intune users collection, it can't be enrolled.
When I tested on https://portal.manage.microsoft.com with the credentials of the user I couldn't connect and received the following error: This user account is not authorized to use Windows Intune.
Do I have to do anything in the https://accounts.manage.microsoft.com as there is a checkbox saying Windows Intune. this is unchecked now for all the users even my own account on which I'm able to enroll a device.
Or is this a license problem? I know configuration Manager uses licenses for Intune but where can we track how many licenses are used and how many available? Is there some kind of report available?
I hope someone can help me
Kind regards,
Robben

Answer 1

I added them yesterday and this morning I was still not able to enroll a device with the added user his credentials.
The UPN is correct. Maybe I need to force the DirSync then? Or will one day of waiting be enough normally?
I can see the user in the intune management portal. Does this means it has been synced?
Another thing I noticed is the cloudusersync.log doesn't show them being added? What I was thinking is I first used the all Users collection in the subscription and afterwards I changed it to a specific collection with only the test users. Could it be that
they all synced already and the log doesn't show them anymore?
A warning in this log shows this also:
WARNING: Failed to get lsu url. default release one will be used. exception = System.NullReferenceException: Object reference not set to an instance of an object.~~   at Microsoft.ConfigurationManager.DmpConnector.UserSync.CloudUserUpload..ctor()  
 SMS_CLOUD_USERSYNC    23/04/2014 15:02:18    7684 (0x1E04)
I don't know if that has anything to do with this?
this is an extract of that log:
CCloudUserSync::Process - User sync processing thread is now stopping.    SMS_CLOUD_USERSYNC    23/04/2014 14:59:42    8144 (0x1FD0)
SMS_EXECUTIVE started SMS_CLOUD_USERSYNC as thread ID 7684 (0x1E04).    SMS_CLOUD_USERSYNC    23/04/2014 15:02:15    7572 (0x1D94)
CCloudUserSync::Process - User sync processing has started.    SMS_CLOUD_USERSYNC    23/04/2014 15:02:15    7684 (0x1E04)
Starting user sync ...    SMS_CLOUD_USERSYNC    23/04/2014 15:02:15    7684 (0x1E04)
WARNING: Failed to get lsu url. default release one will be used. exception = System.NullReferenceException: Object reference not set to an instance of an object.~~   at Microsoft.ConfigurationManager.DmpConnector.UserSync.CloudUserUpload..ctor()  
 SMS_CLOUD_USERSYNC    23/04/2014 15:02:18    7684 (0x1E04)
Starting user delta sync, raise failure status messages = True    SMS_CLOUD_USERSYNC    23/04/2014 15:02:18    7684 (0x1E04)
Total received users from SCCM to be removed from cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:02:19    7684 (0x1E04)
Successfully removed users from cloud 0    SMS_CLOUD_USERSYNC    23/04/2014 15:02:19    7684 (0x1E04)
Total received users to add from SCCM = 0, Total Successfully added users to Cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:02:19    7684 (0x1E04)
UserDeltaSync:- Users Added = 0, Users Removed = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:02:19    7684 (0x1E04)
Starting user delta sync, raise failure status messages = True    SMS_CLOUD_USERSYNC    23/04/2014 15:07:19    7684 (0x1E04)
Total received users from SCCM to be removed from cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:07:19    7684 (0x1E04)
Successfully removed users from cloud 0    SMS_CLOUD_USERSYNC    23/04/2014 15:07:19    7684 (0x1E04)
Total received users to add from SCCM = 0, Total Successfully added users to Cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:07:19    7684 (0x1E04)
UserDeltaSync:- Users Added = 0, Users Removed = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:07:19    7684 (0x1E04)
Starting user delta sync, raise failure status messages = True    SMS_CLOUD_USERSYNC    23/04/2014 15:12:19    7684 (0x1E04)
Total received users from SCCM to be removed from cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:12:19    7684 (0x1E04)
Successfully removed users from cloud 0    SMS_CLOUD_USERSYNC    23/04/2014 15:12:19    7684 (0x1E04)
Total received users to add from SCCM = 0, Total Successfully added users to Cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:12:19    7684 (0x1E04)
UserDeltaSync:- Users Added = 0, Users Removed = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:12:19    7684 (0x1E04)
Starting user delta sync, raise failure status messages = True    SMS_CLOUD_USERSYNC    23/04/2014 15:17:19    7684 (0x1E04)
Total received users from SCCM to be removed from cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:17:19    7684 (0x1E04)
Successfully removed users from cloud 0    SMS_CLOUD_USERSYNC    23/04/2014 15:17:19    7684 (0x1E04)
Total received users to add from SCCM = 0, Total Successfully added users to Cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:17:19    7684 (0x1E04)
UserDeltaSync:- Users Added = 0, Users Removed = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:17:19    7684 (0x1E04)
Starting user delta sync, raise failure status messages = True    SMS_CLOUD_USERSYNC    23/04/2014 15:22:19    7684 (0x1E04)
Total received users from SCCM to be removed from cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:22:19    7684 (0x1E04)
Successfully removed users from cloud 0    SMS_CLOUD_USERSYNC    23/04/2014 15:22:19    7684 (0x1E04)
Total received users to add from SCCM = 0, Total Successfully added users to Cloud = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:22:20    7684 (0x1E04)
UserDeltaSync:- Users Added = 0, Users Removed = 0    SMS_CLOUD_USERSYNC    23/04/2014 15:22:20    7684 (0x1E04)
kind regards,
Robben