Can't enter password in protected pdf in Preview

I occasionally use Preview to save a pdf document as a jpg file (for posting a preview of a downloadable file on a website). Some of the pdfs that I am trying to do this with are password protected. I know the password (they are created in-house; they're our documents), and yet when I select the menu option in Preview to enter the password, it doesn't actually permit me to enter the password. The entry field is non editable.
Anyone else having this problem, or have a solution? Please advise. Thanks.

Does the password work if you use the Adobe Reader?

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ITouch stuck in "iPod is Disabled" mode and I can not enter password, How do I correct this?

Hello and good day,
To who ever can assist me...
My little sister recently experienced the feeling of having her iTouch stolen from her @ school. Since the incident occured, two of her best friends located her iTouch and returned it back to my sister. When my sister attempted to turn the device on, she noticed that the screen that appeared showed her wallpaper, (which was a picture of herself) and the red box message at the top of the screen that indicated "iPod is Disabled"(below that statement states) "connect to iTunes"
So in seeing this message she connected the device to the family laptop. She proceed to open the iTunes program. Once the program was opened, she waited for the iTunes to read her iTouch. Once iTunes attempted to read the device the following error message appeared within iTunes stating:
"iTunes could not connect to the iPod "Delilah's iPod"because it is locked with a password. You must enteryour passcodeon the iPod before it can be used with iTunes."
With that error message coming up, the question then came to be, how do I enter my password if the Touch does not provide me that option to do so? The Touch is stuck in this "Disabled" mode and the screen that appears does not present option of entering password or anythihng for that matter.
With this issue, is there anyone out there that has experience this touble? Is there a solution, and if yes, could you please guide and advise us on what action to take? Unfortunatley, my sisters warrenty has expired. So i know that if the issue requires for us to take it in for repair that we may have to pay for the repairs services, but it would be worth it if I can see that there is or is not an answer for this problem.
Thank you very much for you time! =)
Sincerely,
Jefferson K. Tover
(big brother)

Place the iPod in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Can't enter password for 5 million minutes (malfunction)

I have an ipod touch I have had for over 2 years. One day it just pops up that I have to wait over 4 million minutes before I can even enter my password to open it. I realize that it is a security thing, but it is a malfunction in my ipod. Since Apple doesnt give a crap because their warranties are so short, they say that the only thing I can do is restore it, which will erase pictures along with tons of songs I have downloaded that I will have to repay for since you can only download once. The computer it is backed up on is 2000 miles away. I know what my password is... Is there a way to get this bypassed so that I can enter my password before waiting 5 million minutes to use it again?

Welcome to the discussions,
according to this article, the only thing you could try is this:
If you restore on a different computer that was never synced to the iPhone or iPod touch, you will be able to unlock the device for use and remove the passcode but your data will not be present.
copied from: http://support.apple.com/kb/HT1212

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Thanks - I tried that just now. Didn't work. The passcode prevents the phone from being accessed. I have no idea what the guy used when he did it before but it was like magic.. there was a green button, he clicked it, the password screen went away and the iPhone home screen just popped up like nothing - I wish I could figure this out. If this program could override the password it would be absolutely perfect. Any other suggestions?

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Just restore it by putting the phone into DFU mode. You will loose every thing but it will be back to normal pal
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I have the same problem, but as nobody else has replied to your post I am assuming that it is not very common. For me, it has only just started and after a bit of investigation I have found that this problem only arises when running my Powerbook G4 on mains power without the battery installed. Once the battery is fitted (still running on mains power) I can then enter the password as usual. I had been running the G4 without the battery since the latest battery recall.
When the problem arose I find that by clicking the mouse within the User Name field (at the end of my name) and then pressing the tab key, to move the cursor into the password field, allowed the password to be entered. Sometimes I had to do this several times before the key presses were accepted and the password could be entered.
Powerbook G4 Mac OS X (10.4.7)

Can't enter password?

Okay, so my password is one of the accents. To enter it, you hold down a letter and the letters with accents pop up. I know, stupid idea, but no one ever guesses it. Yesterday, my friend disabled it for a joke, and so I waited for it to recover the full minute, and now I can't enter my password. I kept trying and now I've just stopped because the last time it disabled it was for an hour. How do I fix this? Now I can"t even access my alarm clock or anything. It's the iPod 5.

Forgotten Screen-Lock Passcode
Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iOS device will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
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iP4 with latest iOS updates.
Well this is strange.
When I try to install app updates, the little box shows up to enter my password, but the keyboard does not show up,so I can't enter the password.
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Aaaaaaaand all of a sudden it now works.
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When I put my powerbook to sleep by closing the lid while playing a game (eg Civ 3) and then wake it (open the lid/ press space) I can't enter a password in the password field as it doesn't accept any key presses (even after clicking on the field). I was going to telnet in but the machine goes back to sleep too quickly. Is this a known issue with a workaround (I don't want to turn off the password as I take it on the train and I have bank details on it).
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Arron

I have the same problem, but as nobody else has replied to your post I am assuming that it is not very common. For me, it has only just started and after a bit of investigation I have found that this problem only arises when running my Powerbook G4 on mains power without the battery installed. Once the battery is fitted (still running on mains power) I can then enter the password as usual. I had been running the G4 without the battery since the latest battery recall.
When the problem arose I find that by clicking the mouse within the User Name field (at the end of my name) and then pressing the tab key, to move the cursor into the password field, allowed the password to be entered. Sometimes I had to do this several times before the key presses were accepted and the password could be entered.
Powerbook G4 Mac OS X (10.4.7)

Protected pdfs in preview

A site is creating protected pdfs. Have to use the acrobat plug in in safari, since it is using a form pdf into which values get inserted. This pdf can be opened in preview, but all the values are wrong. If the document is opened in acrobat, it display the correct values.
Using a password removal program, preview is able to display the proper values. So it would seem that preview is getting confused because of the password. On another document with a password (one required to open the file), preview couldn't display anything. After optimizing the document in acrobat, preview was able to display the correct content once the password was entered.
Don't know if this problem is still present in snow.

Serious? C'mon...do some work...
Adobe makes a reader...try their website.
Safari works great as well.

I can't click hyperlinks on a pdf in preview

I've opened a pdf in preview which contains links to websites, but I can't click these links. Any ideas why? It works fine on a pc.

BikeoGold wrote:
Any settings to check? I guess I can download Acrobat Reader, but that defeats the purpose of owning a mac.
Why? Adobe Acrobat Reader is a program like many others that runs on a Macintosh.
Preview has not many settings and no setting at all for PDFs with link.

Eu w/Japanese Win2K can't enter password

I haven't been able to debug this issue yet. I was just wondering if someone already knew what this might be. Maybe some kind of character set issue?
A couple Japanese End Users are failing my one-way hash password protected application even though they are entering the same English password as everyone else.
The code looks like this:
      char[] passwordAttempt = edtPassword.getPassword();
      byte[] digest = new byte[0];
      try {
         MessageDigest algorithm = MessageDigest.getInstance("SHA-1");
         algorithm.reset();
         byte[] bytes = new byte[passwordAttempt.length];
         for (int j = 0; j < passwordAttempt.length; j++) {
            bytes[j] = (byte)passwordAttempt[j];
         algorithm.update(bytes);
         digest = algorithm.digest();
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         Trace.ex(nsae);
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      if(digest.length != password.length) {
         passwordValid = false;
      else {
         for(int i = 0; i < digest.length; i++) {
            if (digest[i] != password) {
passwordValid = false;
break;
This code works fine on all the English-based pc's. I do know that no exceptions are being thrown.
Any suggestions?

      char[] passwordAttempt =
edtPassword.getPassword();
byte[] digest = new byte[0];
try {
MessageDigest algorithm =
gorithm = MessageDigest.getInstance("SHA-1");
algorithm.reset();
byte[] bytes = new
tes = new byte[passwordAttempt.length];
for (int j = 0; j < passwordAttempt.length;
t.length; j++) {
bytes[j] = (byte)passwordAttempt[j];
}You are converting UNICODE characters to bytes by ingoring them most significant byte of a character. This cannot be the right approach but if all the users are typing in ASCII characters for the password then I can't see that it should make any difference.
To make it more general, the best that I can come up with is
byte[] passwordBytes = new String(edtPassword.getPassword()).getBytes("ASCII");
though this looks awkward!
Using this you should end up with exactly the same MD5 when using only ASCII characters in a passwords. If you wanted to allow anything a password then you could use "UTF-8" instead of "ASCII"; this would still give the samve result for ASCII characters but will allow most other languages to be used.

Can't enter password for Actiontek Setup Utility

So I'm trying to access the Actiontek setup pages at 192.168.1.1. I enter "admin" as my username but when i go to enter my password, every time I hit a key, three letters appear making it impossible for me to enter my password. So I can't get into the utility. Anyone else having this issue?
Tried it on two different computers.
Solved!
Go to Solution.

EricScott wrote:
So I'm trying to access the Actiontek setup pages at 192.168.1.1. I enter "admin" as my username but when i go to enter my password, every time I hit a key, three letters appear making it impossible for me to enter my password. So I can't get into the utility. Anyone else having this issue?
Tried it on two different computers.
The router does not echo back what you type, but displays asterisks instead. Security feature incase someone is looking over your shoulder. Type password or password1 and ignore what is displayed.

Out of no where, voice over seems to have taken over my phone. can't enter password. how do I reset or turn off voice over?

Out of no where my phone suddenly showed enlarged numbers and letters. Voice Over has taken over the phone.
The phone is unresponsive when I try to enter the password to gain accesss to the phone. I can only power on and off and that does not stop Voice Over. Any ideas as to what could be wrong and how I correct it?

Greetings midgiesmom58,
Welcome to the Apple Support Communities!
I understand that VoiceOver is enabled on your iPhone and you are having a hard time turning it off. In this situation, I would recommend reading over the Managing Accessibility features using your device section in the attached article and use iTunes to help you disable VoiceOver.
Use Accessibility features in iOS - Apple Support
Cheers,
Joe

Can't enter password in protected pdf in Preview

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