Can't erase/delete info from old iphone

Hello,
I replaced my wife's 4S with a 5S. Now I cannot erase content and settings, presumably because the old iphone can no longer get on line, having been replaced by the new 5S. It doesn't work with wifi either.
I tried connecting the old one to itunes with the USB connection,but that didn't work either.
I'd like to trade in the old phone for another product, but I want to erase contacts etc first.
Any advice greately appreciated.
Jack

Settings > General > Reset > Erase All Content and Settings
Next step: Erase iPhone X2
Password required. Apple ID and password entered.
When the password is inserted, the following message appears:
"Verification Failed" "The internet connection appears to be offline."
I am presuming the new iphone 5 now has the apple ID and password I need to accomplish that. The old iphone 4S will not connect. I am also presuming that I can't have two accounts with the same apple ID and password.
Obviously, and in retrospect, the old iPhone 4 should have had its data, contacts erased before the same ID and password were put into the new iPhone 5 .... but it's too late for that!
Any further suggestions greatly appreciated. Thanks for replying.
Jack

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