Can't even get started in Speed Grade

Must be my own ignorance but I can't even see thumbnails in Speed Grade. All I see are empty boxes representing the clips that I think I have loaded (see screen grab). Am I supposed to be able to load video files directly from a hard drive or do they have to be in a Premiere project first? The instructions from Adobe are less than clear to me. Thanks.

As Dennis noted above, the .MTS format is not supported in SpeedGrade. That's why no thumbnail images are displaying from this files.
If the video file is a supported format, you can load it onto the SpeedGrade timeline. Either double-click the file, or drag it onto the Timeline.
You can load files from anywhere in your system (fast drives and connections recommended, of course). Just navigate to the location using the file tree on the left.
Final thing to bear in mind: there is a dropdown menu in the top of the media browser (slightly to the right of the middle) which lets you choose whether to show only the files in the current folder, or all the files in the subfolders as well.
This blog post may also be helpful for you:
Four ways to load footage in SpeedGrade CS6: http://adobe.ly/N4b2hz (It's SpeedGrade CS6 but the principles are the same).
Hope this helps!
Eric

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Can't even get started: "Identifying your Keyboard"

I just bought a brand new Mac Mini yesterday. The "Geniuses" at the Apple Store assured me that my Microsoft-branded bluetooth keyboard and mouse would work fine but when I got it home and set it up neither worked.
O.K., so maybe I need a corded one just to get started. I found a USB mouse and plugged it in; that worked fine to get me past the initial screen or two. Then it says it's "searching" for my keyboard. I press the "Connect" button on the Bluetooth keyboard and the Mac finds it! It goes thru a pairing process, has me type a code on the keyboard and says it IS paired! Great! Except then it says the keyboard isn't "identified" and asks me to press the button to the right of the SHIFT key on the left. That button happens to be "ALT" on this keyboard.
I press it and wait. Then the Mac sits there endlessly saying "Identifying your Keyboard" and never goes anywhere. I have to hard reboot the Mac to get out of that screen and go thru the setup process again. Same result every time.
So I tried a Microsoft-branded USB keyboard. Except for not needing to pair it (because it's USB) I get the exact same result. Endlessly "Identifying". So I went to WalMart (only thing open at midnight) and bought the cheapest and simplest USB keyboard I could find. Plugged it in. Same result.
So what's the deal? Do I have to drive 25 miles back to the Apple Store and plunk down $60 (or whatever it is) for an actual Apple keyboard?! How hard is it to get a silly keyboard to work? I never have this problem with any of my PCs.
This is my first Mac and I have to say...so far I'm not impressed. Please rescue my experience...
-B-

Welcome to Apple Discussions!
I have to say that in setting up my own minis, and those in the systems for which I'm responsible, I've not had that issue at all, regardless of the keyboards I've used. With an old (and I mean VERY old) Apple keyboard I've had the dialog asking for the key to the right of the left-hand shift, then the key to the left of the right-hand shift, after which the keyboard has been correctly identified (in as far as language and generic type), so despite trying literally dozens of keyboards from Logitech, MS, Dell, IBM and some generic unbranded ones (also from Walmart if I recall) I've not seen any system stick on the same endless 'identifying' loop you describe.
You were certainly right to try a USB wired device to get beyond the initial BT keyboard issues, but the system should not have stuck at the same point with that device.
I would try and reset the PRAM (Parameter RAM) which holds basic system configuration data. Use one or other of the USB keyboards for this. The key presses required are in the boot sequence before the keyboard is recognized (or not) within MacOS, so despite the recognition failure it should work:
-Shut down the computer.
-Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in the next step but one.
-Turn on the computer.
-Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
-Hold the keys down until the computer restarts and you hear the startup sound for the second time.
-Release the keys.

Can't even get started with airport extreme

I have 2 windows vista computers on a Dlink router to a cable modem provided by my ISP. All of this is on the second floor of my house.
I want to be able to play airtunes via airport express downstairs with my stereo speakers. I could never get airport express to do this alone so I went to a retail store and was told by the MAC salesman I needed an Airport Extreme.
I tried connecting my airport extreme via ethernet cable to my router and got a flashing amber light. I followed the instructions but now airport utility will not even recognize the airport extreme not to mention that I haven't even been able to add the airport express.
I basically need help from step 1 as well as an overview of how I will be doing this.
Thanks

Hello cturnerlewis. Welcome to the Apple Discussions!
To be able to stream via AirTunes to the AirPort Express Base Station (AX) downstairs the AX just need to join an existing wireless network. If you current D-Link router is wireless, then the AirPort Extreme Base Station (AEBS) was NOT necessary. However, I will assume that it is not.
What you will want to do, in a nutshell, is the following two things:
1. Set up a wireless network with the AEBS, and
2. Configure the AX to join the AEBS's wireless network.
Here are the basic steps for both ...
Step 1: 802.11n AirPort Extreme Base Station Setup (AEBSn) w/Cable Modem
Perform a "hard" reset of the AEBSn.
o (ref: http://docs.info.apple.com/article.html?artnum=107451)
Modem/Router Power ReCycling
o Power-off the Cable modem, AEBSn, & computer(s); Wait at least 30 minutes.
o Power-on the Cable modem; Wait at least 15 minutes.
o Power-on the AEBSn; Wait at least 5 minutes.
o Power-on the computer(s)
Setup the AEBSn
Either connect to the AEBSn's wireless network or, temporarily, connect your computer directly (using an Ethernet cable) to one of the LAN ports of the AEBSn, and then, using the AirPort Utility in Manual Mode, check these settings:
AirPort - Base Station
o Base Station Name: <whatever you wish or use the default>
o Base Station Password: (optional)
o Contact: (optional)
o Location: (optional)
o Set time automatically (optional)
o Time Zone: <select your time zone>
o Status Light: Always On (Default)
o Allow configuration over Ethernet WAN port (unchecked)
o Advertise configuration globally using Bonjour (unchecked)
AirPort - Wireless
o Wireless Mode: Create a wireless network
o Network Name: <whatever you wish or use the default>
o Allow this network to be extended (unchecked)
o Radio Mode: 802.11n (802.11b/g compatible)
o Channel: Automatic
o Wireless Security: None
Internet - Internet Connection
o Connect Using: Ethernet
o Configure IPv4: Using DHCP
o IP Address: <provided by your ISP>
o Subnet Mask: <provided by your ISP>
o Router Address: <provided by your ISP>
o DNS Server(s): <provided by your ISP>
o Domain Name: <provided by your ISP>
o DHCP Client ID: (optional)
o Ethernet WAN Port: Automatic (Default)
o Connection Sharing: Share a public IP address
Once you have verified Internet access, I strongly suggest that you use wireless encryption (WPA or WPA2) to secure your network.
Step 2: AirPort Express Base Station (AX) - AirTunes Setup
Perform a "factory default" reset of the AX
o (ref: http://docs.info.apple.com/article.html?artnum=108044)
Either connect to the AX's wireless network or connect directly, using an Ethernet cable, to the Ethernet port of the AX, and then using the AirPort Utility in "Manual Setup" mode, make the following changes:
AirPort > Wireless
o Wireless Mode: Join a wireless network
o Network Name: <existing AEBSn's wireless network>
o Wireless Security: <select the encryption type of the existing wireless network>
o Wireless Password: <enter the existing wireless network password>
o Verify Password: <re-enter the existing wireless network password>
Music
o Enable AirTunes (checked)
o iTunes Speaker Name: <enter desired speaker name>
o iTunes Speaker Password: (optional)
o Verify Password: (optional)
o Click Update to write the new settings to the AX
In iTunes:
iTunes > Preferences... > Advanced > General
o Look for remote speakers connected with AirTunes (checked)

Firefox crashes before it can start up, can't even get to safe mode.

Hello,
Firefox automatically downloaded and installed an update this morning and now it won't start at all. I've tried starting in safe mode (shift-clicking to start), but I can't even get through there. It's just crash after crash after crash and I'm quickly losing patience.

After doing more digging, I found that updating my version of RoboForm was the fix. At least so far... we'll see how long it lasts!
If you're running RoboForm and can't get in, try to update RoboForm from IE, then try again.

ITunes started freezing up on Windows 7 home while down loading podcasts and university videos. Now, I can't even get iTunes to open on my computer. what do I need to do?

itunes started freezing up on Windows 7 while downloading podcasts, books, itunes university items. Now, I can't even get itunes to open on my computer. What should I do?

It seems that in some cases the scripts on Apple's site that are intended to query your system to offer the appropriate installer don't work as intended, taking you straight to the "Thank you for downloading" page. Depending on the edition of Windows you are running, there are three variants of the most recent version of iTunes, with direct links to the installers as follows:
iTunes 12.1.2.27 (32-bit) - iTunesSetup.exe
iTunes 12.1.2.27 (64-bit) - iTunes6464Setup.exe
iTunes 12.1.2.27 (64-bit "for older video cards") - itunes64setup.exe
The third of these - which is actually the 32-bit application with a 64-bit installer - should be used if you get a warning about video card incompatibility when you install the standard 64-bit version, but also may resolve issues with playback, QuickTime compatibility, and problems with some third-party applications (including Outlook).
See turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for more details if you're still having problems with installation.

So my ipod touch won't turn on and I've tried to reset it but nothing i do seems to work. Also, I can't even get the Apple Logo to appear. It really won't start. what can i do?

So my ipod touch won't turn on and I've tried to reset it but nothing i do seems to work. Also, I can't even get the Apple Logo to appear. It really won't start. what can i do?

try pressing and holding the Sleep/Wake button and the Home button at the same time for at least ten seconds, until either the Apple logo or battery symbol appears.. this worked for me when my ipod touch didnt turn on or show the apple symbol.. hope this helps

I am trying to load "The Sims" for OS X 10.1 and higher; first time the game would lock up after the preview, now I can't even get the installer to load after sending the original installation to the trash. What could I be doing wrong??

I have "The Sims" suite (The Sims, Livin Large, House Party, Hot Date, and Unleashed). During the original installation, I could not get teh third disk to install (House Party). I definitely installed them in the correct order. Then, I went on to load the last two CDs, but when I install the last CD, to begin play, the game locks my system downafter the preview.
I sent the entire Application to the trash (I'm assuming installing this in the Applications section of teh HD is correct), and tried to re-install. Now, the initial Installer on The Sims primary CD will not respond. I have to force quit to unlock the install.
I have an iMac with the 3.06 GHz Intel Core 2 Duo, with 4 GB Memory (4 GB 1067 MHz DDR3).
Can you tell me if I'm doing something wrong, or if my system does not have enough memory to handle this program? I already have The Sims 2 and 3 with several expansion packs installed - never had a problem operating or installing them. I still have at least 50% of my internal memory available.
Thanks,
Joe

For some reason SpeedGrade updated through the Application manager. I tried downloading the updates from adobe's website but it won't install. Prelude's update fails before it can even get started whereas the extension manager does install but it doesn't seem to be updating.
I've done as much investigation as I can think of and I'd rather not create a new user just to check that out but if I have to I will. How exactly do I create a new user on a mac?

Sent a picture to someone yesterday. status is stll "sending". Can I delete this. It seems to be locked up. I can't even get a failed message error. It is just out there in space.

how do I delete a sent message that won't complete the transmission. It has been "sending message" for 24 hrs. I can't even get a failed to transmit error. I can't delete it like I would delete a sent message because it won't show up in my messages until it completes the transmission or I get a message of failed transmission.

Hey there,
If I understand correctly, at the moment your messages application seems to be unresponsive and you cannot send any messages, and this started after trying to send an image to someone else. I would start by quitting not just Messages but all the running apps on the phone:
iOS: Force an app to close
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the device and test the issue again by trying to send the image one more time:
iOS: Turning off and on (restarting) and resetting
Thank you for using Apple Support Communities.
All the best,
Sterling

My ipad 2 is locked in the outbox of the email, I was trying to send picture and video attachments. Now I can't even get to my inbox.

My ipad 2 email is stuck in the outbox and it will not send emails, it started when I attached pictures & vidoes, now nothing will send. I can't even get out of the outbox to get to my mail.
Please advise

What happends when you press the Home button? If nothing, try resetting your iPad by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

Sold a package i can not even get?

Hey
So this last week my infinity 2 has be horrendous. It's taken 8 days to sort out the constant disconnects and now my internet is running at what i thought was half speed for my line (30MBs up compared to the 74MBs i'm supposed to be getting).
So i was amazed and astounded when the customer support told me the max that my line could take was 44MBs. Have i been paying for infinity 2 for the last 2 years, when, according to customer support, i could only ever get the speed of infinity 1?
Can anyone shed some light as to what the hell is going on? Do i need to think about making a court case for being sold a package that i can not even get or do BT need to properly train their CS employee's to read the correct information from their screens?
Doing a DSLcheck with dslchecker.bt.com results in http://prntscr.com/4fc0te so i am a bit confused on the situation
I have an engineer coming out next wednesday to apparently try and bump my line back up to the supposed 44MBs my line can now handle, but for me this isn't good enough.

See link
http://bt.custhelp.com/app/answers/detail/a_id/9760/~/what-is-my-broadband-'ip-profile'-and-why-is-i...
and this explanation from forum member sjtp
The sync speed is the speed of the low level connection between the cabinet and the modem. That is determined by the cab and the modem, based on the rules of Digital Line Management (DLM).
The ip profile is a limit imposed at the exchange (or somewhere near there) on the higher level (PPPoE) connection between the exchange and the HomeHub)router. The idea of the IP profile is to prevent your data being sent from the exchange to the cabinet faster than the cabinet can pass it on to you. The IP profile is automatically set from the sync speed whenever a high level connection is re-established. It is set to a value just below the sync speed (around 96.8%), to allow for certain overheads. The actual download speed will be at best a little less still because of yet more overheads.
The sync speed is automatically adjusted when the low level connection breaks, or when DLM decides to give you slightly more or less speed (usually in the middle of the night to limit disruption). Often a break in the low level connection forces a break in the high level connection, and so the IP profile is automatically reset when the low level sync is re-established. Quite often the high level connection is not broken and continues despite the new sync speed. This results in a 'stale' IP profile. If the new sync speed is lower, you will only get the lower speed as that is all the line can (for the time being) manage. If the new sync speed is higher, you won't get the benefit as the IP profile will act as a throttle. For that reason we often suggest people disconnect and reconnect the ROUTER (NOT the modem) each morning if they suspect there might be changes; to force a profile reset. If you have an unlocked modem (as you must have) and can see the sync speed, then you can tell more exactly when a mismatch has happened and thus whether such a disconnect/reconnect is needed

HT1420 I can't deauthorise my daughter's last computer from iTunes because it has crashed. We have three computers in the house but I can't authorise my new MacbookPro for iTunes or homesharing. So I can't even get my music from my old Macbook into my new

I can't deauthorise my daughter's last computer from iTunes because it has crashed. We have three computers in the house but I can't authorise my new MacbookPro for iTunes or homesharing because it says I have 5 computers authorised (I don't). I can't even get my music from the iTunes library on my old Macbook onto my new one, because it won't let me sync my iPhone 5 with my old Macbook, as I can't update the iTunes software. So I have a new MacbookPro and a new iPhone 5 and I can't get any of my music on either of them. I feel singularly depressed.

As you have more than 1 computer authorised then you should be able to log into your account on your computer's iTunes (Store > View My Account) and 'deauthorise all' (which you can do once every 12 months) and you can then authorise/reauthorise the computers that you still have and need : authorising and deauthorising.

During update my ATV2 displayed icon to connect to iTunes. Now I have nothing -- can't even get to menu to do restart and ATV2 doesn't show up in iTunes menu to do restart from there. Help!

During update my ATV2 displayed icon to connect to iTunes. Now I have nothing -- can't even get to menu to do restart and ATV2 doesn't show up in iTunes menu to do restart from there. Help!

The update didn't apply correctly.
Did you follow the steps exactly in order to restore? disconnect all cables, open iTunes, then connect micro usb
Apple TV (2nd and 3rd generation): Restoring your Apple TV
Make sure to connect directly to computer, not a keyboard port or USB hub. Try a different cable.

I uninstalled itunes, and tried to redownload/install it, now I can't even get it installed, it says " The feature you are trying to use is on a network resource that is unavailable" What do I do to get itunes back

I Removed itunes from my pc, and tried to redownload/install it, now i can't even get it installed, it says " The feature you are trying to use is on a network resource that is unavailable" What do i do to get itunes back on my pc?

This kind of problem can often be fixed with the microsoft Installer cleanup utility.
Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.
Google msicuu2.exe download
mydigitallife in the above search has a copy of version 3
Check for malware before installing it.
After installing, To run the program – All Programs>>Windows Install
If you get permission denied error, Try Run as Administrator – an option if you right click on the program.
When you run the cleanup utility, look for any instance that you find of iTunes and remove it.
It is possible that you will have to remove other apple programs if removing iTunes doesn't allow you to install iTunes. Post back with any furtyher error messages if there is a problem.

Can't get past PMU, can't even get to a grey screen

I have a Power Mac G4 Sawtooth. I recently upgraded to a Mac Pro and transferred all my data from the G4. Have 2 drives in the G4 and had some problems using Migration Assistant (wouldn't see primary drive, only secondary drive.) I read that having the drives set to cable select was the problem so I opened up the G4 and unplugged the secondary drive and set the jumper cable on the primary drive to master and this worked.
After transferring my data, I set the drives from my G4 back to their original jumper settings, and with the door open, powered up the G4. Everything worked fine. So I screwed the drive tray back into place and closed the door. Went to power on, got power, but this time only a black screen on my monitor. Can't even get to a grey screen.
I've tried everything, including testing the battery (it was fine) and going the through the steps of pressing the PMU button. I've also tested the monitor and the monitor cable. Tried re-seating the RAM, too. I'm not hearing any sound from the hard drive and I can't even get the computer to startup from G4 DVD. My understanding is that after power up, everything goes through the PMU. It then releases and says startup the keyboard, monitor, hard drive, etc. If this is wrong, let me know. So if I can't get past the PMU, does this mean my motherboard is fried?
-Daryl

Hi, Daryl -
If you moved the G4 around to make room for the new machine, that could have jarred the processor loose. It's not unusual for that to happen to an older machine, though it usually happens to RAM or cables, not to the processor.
Years of heating and cooling can loosen a connection and cause some oxidation of the contacts; subsequent moving of the machine, coupled with just a bit of thumping or torquing of the chassis, can cause the connection to fail. Reseating the connection not only makes it secure again, it usually wipes the oxidation off of the contacts.

I have a problem with my iphone 5S,my phone can't to start.it suddenly shutdown and can't to get started.now,i'am at india.what i have to do right now?

i have a problem with my iphone 5S,my phone can't to start.it suddenly shutdown and can't to get started.now,i'am at india.what i have to do right now?

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

Can't even get started in Speed Grade

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