Can't even load software  help needed!

Just got a 5G 30Gb video iPod - only problem is that I can't even get the software to load onto my laptop - it appears to load, but when I look for it, it simply doesnt exist.
Anyone any ideas please?

Interesting - I search for "ITunes" & find loads of files in C\Windows\Downloaded files...
These appear to be setup files - when I click on ITunessetup.exe, I enter the same setup process as from the CD - with the same result - at the end of the setup process the process just seems to stop (nothing on the screen, no new files added anywhere...).
One file entitled ITunes.exe seems to load just iTunes (not Quicktime), but when I try to activate ITunes, I get a message "associated files missing" - or something similar.
nother file Quicktime.exe tries to load Quicktime thru' a wizard - this seems to work until at the last moment there is a message "the wizard was interupted"
I have tried all the above with antivirus both on & disabled.
This is the 1st time I've had anything from Apple - is it normal to have problems which am beginning to suspect are due to non-compatibility with windows - I am on the point of returning the iPod.
Thanks for any suggestions...

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    Message was edited by:
            swapna gollakota

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