Can't fax from computer

My new Officejet 5740, purchased 11/15/14, worked fine until February 2015 – no problems with any of its functions, including faxes.
That was about the time I switched from a wireless connection to a USB connection, and since then outgoing faxes cannot be sent from the computer, although they can be sent from the printer using the LED screen. There is no problem with incoming faxes.
Sending from the printer with the LED screen is an error-prone nuisance compared to the convenience of using the computer. Protracted discussions with HP Tech Support have been no help. The Techs seem to think I should just give up and use the LED screen on the printer.
After trying unsuccessfully to send an outgoing fax using the computer, the Fax Status window pops up indicating "Spooling…" as the status of the fax, and it never goes any further.
Is it possible that my changeover in type of connection from wireless to USB has caused the problem? Do I perhaps need a different driver? If so, where do I go to download one, and what do I ask for? Thank you.
This question was solved.
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Thanks very much for the detailed instructions for fixing my outgoing fax problem. Because the instructions involved a number of steps, I hesitated to launch into them until I had the necessary time to go through them carefully. I was about to do so tonight, but before starting I tried once more to send a fax from my computer.
And what do you know, it worked perfectly, just as it had before this problem appeared a couple weeks ago! Somehow it fixed itself during the last 7 days -- possibly as a result of one of the periodic software updates that occur automatically(?) Whatever... I'm just glad it's fixed. I'll keep your instructions for future use if needed. Thanks again.

Similar Messages

Fax from computer to photosmart 7525 gets cancelled after spooling

I can fax directly from printer, but when I use the HP software or print function on the computer to set up fax and send, the progress goes from spooling to cancelled without any error notices. I have a Dell XPS 8500 running 8.1 and Photosmart 7525 connected by USB and wirelessly. They communicate just fine with the scan and print functions. Both are current on updates using the check for updates utility. I have a dedicated Voip phone line from Comcast and ther most current modem that I have slowed through the fax settings. I've spent hours reading forums on HP and Microsoft searching for exactly this issue. Please help

Hi @xskilledtrades
The truth is, I don't know what is causing the fax from computer function to fail. I understand from your description that the fax is cancelling after spooling, but that you can print and scan just fine as well as fax directly from the printer. I suspect the issue has something to do with the driver, thus I suggest we remove the driver and reload it.
Please use the following steps to delete the printer/fax from device and printers, and the driver from the server properties.
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
If the you continue to get an 'in use' message follow the steps in the document here; The Specified Printer Driver is Currently in Use
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
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HP Officejet Pro 8600 fax from computer will not fax more than one page without canceling job

HP Officejet Pro 8600 MFP running on Windows 7 64 bit. I purchased this printer almost a month ago. The install was simple and straight forward with no apparent problems but when trying to fax from computer the program seems to be only able to fax one page faxes. Any multiple page faxes will show a message "spooling" for 10 to 15 seconds then it will cancel the entire fax. I have tried this in both wired and wireless modes with the same results. I have sent 30 page plus faxes from the printer without any problems, it is only the fax from computer that seems to have memory issues. Any solutions out there?

Have you tried updating the firmware on the printer?
If not, here is a link to the most recent firmware:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-4&cc=us&dlc=en&lc=en...
Try that and let me know if it helps to resolve your issue.
Best of luck,
Kyle
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How do I set up the fax program so I can send faxes from my mac

How do I set up the fax program so I can send faxes from my mac

Do you have a fax machine or fax modem? If not, then you cannot fax over telephone lines, but you can subscribe to one of many eFax services.

I have installed Firefox on my flashdrive, so I can use it from computer to computer, but I noticed it did not keep my plugins or extensions I installed on firefox. IS their a way I can solve this?

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I'll try Silverfast.
Err... Try VueScan first. VueScan have one-for-all software, Silverfast - lot of modules for specific scanners. If they not have version for your specific scanner - no chances.
VueScan works with at least some IRIS models: http://applejac.typepad.com/applejac_macintosh_users/2009/05/vuescan-universal-s oftware-image-capture-tool.html
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Can I FAX from a Wireless hp6700 printer

Can I FAX from a Wireless hp6700 printer? Do I need to connect it to a phone line or does it have fax software that will allow me to fax to a fax number via my home wireless network->Internet->Fax number.
Sudhir

Hi,
You need a phone cord as mentioned in its manual:
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. The test does the following:
• Tests the fax hardware
• Verifies the correct type of phone cord is connected to the printer
• Checks that the phone cord is plugged into the correct port
• Checks for a dial tone
• Checks for an active phone line
• Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test.
Regards.
BH
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Can't receive or fax from computer anymore since I switched from

Verizon to Time Warner. Verizon was analog and in order to receive and send faxes I installed a 3 Com device between the phone jack and computer that would recognize a fax after two rings and automatically begin the fax reception.
Time Warner is digital and will not work with the 3 Com device, so we have to plug the phone line directly into the computer and because it is not stand alone will not receive or send faxes.
Saved $50 by transferring to TW but now can't fax--TW says they are working on it and 3 Com says they do not work with digital and nothing that does.
Any one have a solution?

...because what is not stand-alone, what won't send or receive faxes? Your computer's built-in fax/data modem?
Be careful about plugging your computer's built-in analog fax/data modem into a digital phone line. I don't know any of the technical particulars, but a google search using the following two phrases, "fax/data modem" and "digital phone line" would suggest that attaching an analog phone fax/data modem to a digital phone line may destroy the modem. That could be why you can't send or receive on it.
Even if Apple's built-in analog fax/data modem is resilient enough to not be damaged by the different technical physical characteristics of the line and its signaling, it would stand to reason that the on/off hook switch, dial tone, and incoming ring signal indications are probably an entirely different signaling format for the digital phone line than for the analog line, so the analog modem likely wouldn't recognize the digital signals and indications.
If you have attached your analog modem to a digital line, you might want to cart your computer to a friend's house that has an analog phone line, to see whether your computer's built-in modem is toast or not.

Unable to send fax from computer

Hi,
I'm unable to send faxes from my computer (e.g, from Word). I get a message: "The device is disconnected or powered off", which is not true.
The printer is an HP LaserJet 1536dnf MFP.
The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
The installation goes normally, and there are no error messages.
The printer is working fine. I am able to print and scan from the computer without problems. I am also able to fax directly from the printer without problems. The only problem is not being able to send a fax directly from the computer.
For instance, in Word (the latest version), when I print to the HP fax printer (which has indeed been installed correctly on the computer), I get a message that the doc has been send to the printer. But no screen pops up letting me type a phone number, and after about 1 minute I get this error:
Have been on the phone for several hours to HP support, and although they did a complete uninstall, and reinstall, the problem persists.
I also downloaded and ran this file from HP: HPLJ_M1530_Fax_IE_11_utility.exe, which is meant to resolve a very similar issue for people who have this Microsoft KB installed (KB2898785), which somehow interferes with the fax exactly as I have described. I do indeed have that Windows update installed. However, running the file did not solve the problem, and there seems to be no way of uninstalling that KB.
So I am at a loss, and would appreciate any help, if anybody can think of anything.
Many thanks
Tim

Hi @Tim613 ,
I see by your post that you are unable to send a fax from the computer. I would like to help.
Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
The Toolbox doesn't support Windows 7 64 bit, but you should still be able to fax through Third Party Software. (Word) Which you have already tried and it didn't work.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Try sending a fax again.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
Let me know the outcome.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP Officejet Pro 8500 A910 Premium will not fax from computer with Windows 8

My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
Very bizarre.
This question was solved.
View Solution.

Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
http://technet.microsoft.com/en-us/library/cc730875.aspx
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!

I can't fax from my Photosmart 7510.

Please e-mail me at {Personal Information Removed} my old e-mail no longer works.
I am set up with eFax and ePrint, but I cannot fax from my Photosmart 7510. What do I do?

Hello again thelids,
Please for your privacy, do not post any iformation that can identify you, such as email addresses, or phone numbers. Now if you will go here and follow the steps under "Send a fax" it will tell you how to send a fax via eFax. Honestly it is pretty much the same as sending a fax the traditonal way. Just touch eFax, dial the number, put want you want to fax on the glass, or through the feeder no top, and start the fax. If you need anymore help, let me know.
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OSX Yosemite cannot send fax from computer

OS X Yosemite. Photosmart 7250
fax from printer - returns "Communication Failure", no code, message in Fax Queue.
I am not prompted to enter a phone#. Fax goes to fax queue and hangs.
Manual Fax from device works fine, phoneline communication is good.
HP Utility can communicate with FAX device.
HP Utility can test Fax device, successful.
Can test FAX device from web page, successful.
checked firmware - up to date
downloaded and installed latest HP software, drivers released 10/22/2014
wiped HP printers and did a clean install.
Did a hard power reset.
In other words, have done everything HP says at least once or twice.
Oh, this worked BEFORE Yosemite.
HP software is listed as for Yosemite OSX 10.10 on website.

It was ADOBE Acrobat.
Adobe puts their own print dialog between user and OS.
I bypassed this and used the system dialog. It prompted for phone number and I sent and received a fax using HP's fax test number, 1-888-473-2963
NOTE to HP :
Your online help desk could have saved me 2 hours of frustration if they asked these questions:
Is your application using its own print dialog?
Have you tried faxing from the OS print/fax dialog?
This question should be asked BEFORE all other diagnostic tests!
Now I gotta go talk to Adobe!

HP OffiectJet Pro 8600 can't fax from PC.

My PC is Windows 7 64-bit,
and I had install the "HP Officejet Pro Basic Print and Scan Driver",
I can see the two print device "HP Officejet Pro 8600" and "Fax - HP Officejet Pro 8600",
the print function is working well.
But when I want to fax from my PC.
I select the "Fax - HP Officejet Pro 8600" to print, but the fax dialog not display,
I only can see the print job is in the queue and waiting.
Am I missing something?
Please help, Thanks.

Hi I hope you are doing well and welcome to the HP forums
Try this utility Go here
Let me now the if it shows any errors i will do my best to help you getting it to work propertly.
Hope this helps;
RobertoR
and remember. . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Can't fax from smartphone or laptop wireless on my 4630

my all in one keeps saying no anwser when trying to fax from hotspot on phone and computer

Hi @wiszard
What kind of hotspot are you using? HP Printers are designed to work with 802.11 WiFi networks, thus connecting to the Hotspot may not work.
This particular model does have the feature called Wireless Direct (WD). HP wireless direct is a new feature that allows your Wi-Fi capable devices (for example: smart phones, tablets, or computers) to make a wireless network connection directly to your printer without using a wireless router or access point. You connect to your printer's HP wireless direct signal the same way you connect your Wi-Fi capable device to a new wireless network or hotspot. - Source
Please use the instructions in the link I sourced to set the printer up using wireless direct. Simply open the link and click on 'How to connect to HP wireless direct'.
Once the WD is enabled, open your network settings on your computer and choose the printer network, it will look like a variation of the printer name.
If you would like clarification or have any questions I would be happy to help.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How can I fax from Adobe Reader?

I've created my pdf document.
How do I send it to a fax machine?

Hi michaelips,
You can fax from Adobe Reader using the EchoSign service. Please see this document for instructions: Adobe Reader X * Sign PDFs.
Please let us know how it goes.
Best,
Sara

How can i fax from my hp 23-b010

am trying to learn how to fax my resume through my printer! how can i go about it?? i dont see anything that has a fax botton or anything that can direct me to fax on my printer!..can someone please help me with this problem! will truly appricate it!

Hello , Welcome to the HP Support Forums!
I understand that you would like to fax from your HP printer. I would like to assist you today with properly configuring and sending faxes on your machine. However, I do need to know what HP All-in-One Printer you're using? Once I know which printer you are using I will be able to guide you to a solution for this fax issue. I look forward to hearing from you!

Can't fax from computer

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