Can't find backups in Rescue and Recovery

I made a backup using RR4 a while ago, but now when I need to access some of those files, RR says it can't find any backups. I can see the backup data on both of the partitions that I backed up by going directory to [Root Drive]/RRBackups, but still nothing shows up when I use RR. Can anyone help me on this?
T61 6459-CTO T8100 2.10Ghz 3GB WSXGA+ 6cell, VistahomePremium SP1

Thanks for the help so far guys. I've found out that I can only view the backup, which is on an external hard drive, when I boot into RR from startup and not after windows loads. But now I have a different problem. When I made the backup I had two partitions in addition to the service partition (so like service partition Z:, SW_Preload C:, and Documents F. Since my hard drive crashed, I reinstalled my hard drive to the factory settings using the recovery discs. But factory settings means only the service partition and SW_Preload C:. So when I try to restore from my backup, it says that it cannot restore the second partition because it cannot be found. I don't remember exactly how big each partition was, so I can't divide the partitions to exactly how they were. What I did try was to make sure each of the C: and F: partitions were big enough to handle the backups that I made; but this still doesn't work and I get the same error message. Would it work if I just got a bigger hard drive and restored the drive with partitions that are much bigger than the original partitions of the backup? Any help would be much appreciated
T61 6459-CTO T8100 2.10Ghz 3GB WSXGA+ 6cell, VistahomePremium SP1

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    Hi
    How are you My friends ?
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     ==
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    ==
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    Dear All,
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    Thank you for coming back to my issue.
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    USB backup is Win7 backup.
    What shall I look for in  folder\rr.log? I am copying here the last unsuccesful recovery attempt>
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    Mon Jun 17 23:38:56 2013 RescueRecovery: winGetDriveData find a (usb)
    Mon Jun 17 23:38:56 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
    Mon Jun 17 23:38:56 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
    Mon Jun 17 23:38:56 2013 RescueRecovery: loadBackups() - will check file m_iLocation=8, szBackups=D:\RRbackups\SZ\816B916B3551CB11-818F8F2​9B139CFE8\common\backups.dat
    Mon Jun 17 23:38:56 2013 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\USB, D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\​common\backups.dat
    Mon Jun 17 23:38:58 2013 RescueRecovery: GetSecondBackupfolder iBackupDrive=-1 via FindSecondDrive
    Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive begin
    Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive 1
    Mon Jun 17 23:38:59 2013 RescueRecovery: Get USB Drive message
    Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive 2
    Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive begin
    Mon Jun 17 23:38:59 2013 RescueRecovery: winClientIsUSBDrive 1
    Mon Jun 17 23:38:59 2013 RescueRecovery: Get USB Drive message
    Mon Jun 17 23:39:00 2013 RescueRecovery: winGetDriveData find a (usb)
    Mon Jun 17 23:39:00 2013 RescueRecovery: Get USB Drive message(winServiceIsUSBDrive)
    Mon Jun 17 23:39:00 2013 RescueRecovery: winClientIsUSBDrive 2
    Mon Jun 17 23:39:00 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
    Mon Jun 17 23:39:00 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
    Mon Jun 17 23:39:00 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
    Mon Jun 17 23:39:00 2013 RescueRecovery: ClientGetSecondDiskInfo nSize=10
    Mon Jun 17 23:39:00 2013 RescueRecovery: ServiceGetSecondDiskInfo nSize=10
    Mon Jun 17 23:39:00 2013 RescueRecovery: ServiceGetSecondDiskInfo can not get RR_REGKEY_BACKUP_SECOND_DRIVE_SER_NUM=BackupSecond​DriveSerNum
    Mon Jun 17 23:39:00 2013 RescueRecovery: Enter FindLocalDrive
    Mon Jun 17 23:39:01 2013 RescueRecovery: winGetDriveData find a (usb)
    Mon Jun 17 23:39:03 2013 RescueRecovery: GetSecondBackupfolder iBackupDrive=-1 via FindSecondDrive
    Mon Jun 17 23:39:04 2013 RescueRecovery: winClientIsUSBDrive begin
    Mon Jun 17 23:39:04 2013 RescueRecovery: winClientIsUSBDrive 1
    Mon Jun 17 23:39:04 2013 RescueRecovery: Get USB Drive message
    Mon Jun 17 23:39:05 2013 RescueRecovery: winClientIsUSBDrive 2
    Mon Jun 17 23:39:05 2013 RescueRecovery: winClientIsUSBDrive begin
    Mon Jun 17 23:39:05 2013 RescueRecovery: winClientIsUSBDrive 1
    Mon Jun 17 23:39:05 2013 RescueRecovery: Get USB Drive message
    Mon Jun 17 23:39:05 2013 RescueRecovery: winGetDriveData find a (usb)
    Mon Jun 17 23:39:05 2013 RescueRecovery: Get USB Drive message(winServiceIsUSBDrive)
    Mon Jun 17 23:39:05 2013 RescueRecovery: winClientIsUSBDrive 2
    Mon Jun 17 23:39:05 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
    Mon Jun 17 23:39:05 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:05 2013 RescueRecovery: OnPaint on Parent Panel and the nCount is 0
    Mon Jun 17 23:39:09 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:09 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive begin
    Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive 1
    Mon Jun 17 23:39:12 2013 RescueRecovery: Get USB Drive message
    Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive 2
    Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive begin
    Mon Jun 17 23:39:12 2013 RescueRecovery: winClientIsUSBDrive 1
    Mon Jun 17 23:39:12 2013 RescueRecovery: Get USB Drive message
    Mon Jun 17 23:39:13 2013 RescueRecovery: winGetDriveData find a (usb)
    Mon Jun 17 23:39:13 2013 RescueRecovery: Get USB Drive message(winServiceIsUSBDrive)
    Mon Jun 17 23:39:13 2013 RescueRecovery: winClientIsUSBDrive 2
    Mon Jun 17 23:39:13 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
    Mon Jun 17 23:39:13 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
    Mon Jun 17 23:39:13 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:13 2013 RescueRecovery: LoadLibrary: Error 0 C:\Program Files (x86)\Lenovo\Rescue and Recovery\rr_res.dll
    Mon Jun 17 23:39:15 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
    Mon Jun 17 23:39:16 2013 RescueRecovery: winGetDriveData find a (usb)
    Mon Jun 17 23:39:16 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
    Mon Jun 17 23:39:16 2013 RescueRecovery: D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
    Mon Jun 17 23:39:16 2013 RescueRecovery: loadBackups() - will check file m_iLocation=8, szBackups=D:\RRbackups\SZ\816B916B3551CB11-818F8F2​9B139CFE8\common\backups.dat
    Mon Jun 17 23:39:16 2013 RescueRecovery: loadBackups() - deleteRegistryKey SOFTWARE\Lenovo\Rescue and Recovery\Backups\USB, D:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8\​common\backups.dat
    Mon Jun 17 23:39:16 2013 RescueRecovery: Restore executed: location=8 level=0
    Mon Jun 17 23:39:17 2013 RescueRecovery: In GetBackupFolderName, get local UUID!
    Mon Jun 17 23:39:17 2013 RescueRecovery: In CreateSpecialBackupFolder, get szBackupFolder is C:\RRbackups\SZ\816B916B3551CB11-818F8F29B139CFE8
    Mon Jun 17 23:39:17 2013 RescueRecovery: CreateSpecialBackupFolder: szBackupFolder= C:\RRbackups, szMidiumFolder = C:\RRbackups\SZ
    Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups" /inheritance:r
    Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups" /grant:r *S-1-5-18OI)(CI)F /T /C
    Mon Jun 17 23:39:17 2013 RescueRecovery: icacls Legacy folder: C:\RRbackups\*
    Mon Jun 17 23:39:17 2013 RescueRecovery: icacls Legacy folder: "C:\RRbackups\SZ" /inheritance:d
    Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /inheritance:d
    Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /grant:r *S-1-1-0OI)(CI)F /T /C
    Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /inheritance:d
    Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups\SZ" /grant:r *S-1-1-0OI)(CI)F /T /C
    Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups" /remove *S-1-1-0
    Mon Jun 17 23:39:17 2013 RescueRecovery: Running: icacls "C:\RRbackups" /remove *S-1-5-32-544

  • Rescue and Recovery failed destination network location can no longer be reached

    W510, running Windows 7 Pro SP1,  updated with ThinkVantage including BIOS 1.37 along with Rescue and Recovery 4.31 yesterday. Using Backup locations "Local hard drive" had not problem, but when it was set to "Network", it gave me "The backup failed because the destination network location can no longer be reached.". Prior to running RR, I manually mounted the shared drive on W510 and could read and write files. The user that mounted the shared drive was not "Administrator" but has Administrator privilege. The network shared drive was a folder on an Windows XP SP3 computer.The shared drive had Full Control granted to Everyone as well as for Sharing. I rebooted W510 before starting RR. After the "network location can no longer be reached" error popped up, a long while later, RR actually wrote some files in the shared drive and then finally it aborted. It created on the shared drive RRBackups\SZ\<UUID>\... (among other folders and files); under <UUID> there's a common\rr.log with:
    Sun May 22 01:56:39 2011 RescueRecovery: Running: C:\Program Files (x86)\Lenovo\
    Rescue and Recovery\br_funcs.exe backup level=0 destination="\\192.168.0.1\W510_
    backup\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC" drive=C: location=16 nice
    =0 pw=0 uuid=0 compress encrypt
    Sun May 22 02:04:15 2011 RescueRecovery: br_funcs returned error code 0x501
    Sun May 22 02:04:15 2011 RescueRecovery: Running: C:\Program Files (x86)\Common
    Files\Lenovo\mnd\mapdrv.exe *
    Sun May 22 02:04:15 2011 RescueRecovery: Get the shutdown flag from service is 0
    Sun May 22 02:04:48 2011 RescueRecovery: CRRBackup::removeLevel() - DeleteFile(\
    \192.168.0.1\W510_backup\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC\common\b
    t0.dat) failed.  Error 3
    Sun May 22 02:04:48 2011 RescueRecovery: In GetBackupFolderName, UUID is D0D186C
    05DAE11E0-9303F5C431248DAC!
    Sun May 22 02:04:48 2011 RescueRecovery: In CreateSpecialBackupFolder, get szBackupFolder is C:\RRbackups\SZ\D0D186C05DAE11E0-9303F5C431248DAC
    Sun May 22 02:04:48 2011 RescueRecovery:  CreateSpecialBackupFolder: szBackupFolder= C:\RRbackups, szMidiumFolder = C:\RRbackups\SZ
    The events don't make sense:
    a) Why would RR says "network location can no longer be reached" - the wording suggests that it was OK, but now it isn't.
    b) The br_funcs returns Error 0x501 (NOT_IMPLEMENTED or NOT_SUPPORTED), but RR still attempted to call mapdrv.
    c) Apparently mapdrv was successful otherwise it shouldn't try to delete the t0.dat on the shared drive (which didn't exist - hence Error 3 (PATH_NOT_FOUND)) and unless it has reached the remote computer, it wouldn't know the file wasn't there.
    I'm curious to find out if anyone has run into this problem and how to fix it.

    It errored out after it has already created some folders and files as indicated in the first post.Tried the same steps several times just make sure it was repeatable by closing Rescue and Restore app and starting it again. The network between the share host and my W510 was a direct RJ45 cable connection, so zero hop.  In the end I used Windows 7 Backup and Restore to do full backup, using the same \\server\sharename, the network share was mapped without a problem. But then Windows 7 Restore CD wasn't able to map network share - giving me 0x800704cf. Googling shows lots questions raised on this but no fix.
    Update:
    Last night, I gave it a shot again. For some reason, RR was able to mapped the network share using \\IPaddress\sharename (this time I used a different folder and a diferent sharename). OK great, but after 10 hrs it's at 88% completion, did my math, estimated elasped time is 12 hrs, Wow! The image backup with Windows 7 Backup took 5 hr 51 min with 132GB in the WindowsImageBackup folder. RR is 2x slower!
    On the other hand, as it's still running, the est. backup folder size is 106GB. RR does a better job in compression - a 20% reduction in size compared with Windows' at the cost of 2x time.
    Going back to the Windows 7 Restore CD 0x80704cf error when mapping the network share, found an Internet user posting that he succeede by providing a NIC driver.

  • Rescue and Recovery: No backups available for "local hard drive" with Full Restore

    I can see all my backups in "view all backups" and can restore individual files, although when I select the option for "full restore", it reboots my PC and brings up the Rescue and Recovery interface which gives me the option for "full restore".  When I select "full restore", it asks me to select the source.
    As my backups are stored on my local hard drive, I select that source, however the scroll box is empty (no backups available for selection).
    Can anyone recommend a solution to fix this problem, or should I remove and re-install Rescue and Recovery, then create new backups (and hope they appear in the list for full restore)?
    I am running Rescue and Recovery 4.21.0016.00 on a Lenovo T61p with XP SP3.
    Thanks.
    Gary Grathen

    Also, I have RnR 4.00.0117.00.  
    Where do I find and how do I delete these massive files?
    Note from Moderator: Please update your profile with your correct country location as per the forum rules. Products, options and services vary from market to market. Knowing your location helps us help you.
    Message Edited by nonny on 04-24-2008 02:15 PM

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