Can't find BES desktop e-mail icon

Hi All,
I have set up five e-mail accounts on my first BB I bought a few weeks ago. I have icons for all BIS e-mail accounts on my desktop, but I can't find an icon for my BES e-mail account (through Rackspace). I think this icon, if it's there, is called "Desktop." Initially, I just figured my work e-mail didn't have its own icon, and e-mails to that account show only in the "Messages" icon with all the other e-mails, sms, etc.
Then, yesterday, I was downloading some apps and rebooting my BB, and an icon for my BES e-mail showed up (was named "Desktop"). But, it agains disappeared when I downloaded more apps and rebooted the phone. Now, I can't bring the BES desktop icon back.
I tried sending service books, but it didn't bring back the "Desktop" icon. I browsed and clicked pretty much all clickable things on my BB, but can't find anything that would create this "Desktop" icon.
Is creating the BES e-mail icon on the desktop something that has to be done when the account is set up, which was done between my IT person and someone at Rackspace in my case? Or, is there a way for me now to create this icon?
Any help would be appreciated.
Thanks!
Solved!
Go to Solution.

Indeed there is...the Empower BES Inbox application. This solution costs (per user), but does not require a change at the server, and only affects the one user.
http://www.getempower.com/Empower_BES_MailBox.php
I tried the free trial and it worked great for me. But, before I had to pay, I convinced our BES admins to push out the server-based solution as it comes at no fee, though it does affect all users on that BES server.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Hello The problem appeared two days ago is that I can't open my mail app. everything was fine and functional. Now I double click on the icon and it does not respond. it receives mail and I can see push notifications on the mail icon but when  I try t

    hello
    The problem appeared two days ago is that I can't open my mail app. everything was fine and functional. Now I double click on the icon and it does not respond. it receives mail and I can see push notifications on the mail icon but when  I try to open it is no use. OS Y 10.10.2 (14C1514)

    Please follow these directions to delete the Mail "sandbox" folder.
    Back up all data.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Containers/com.apple.mail
    Right-click or control-click the highlighted line and select
              Services ▹ Reveal
    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.
    Restart the computer. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data. You can then delete the folder you moved and close the Finder window.
    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • Can not find some messages in Mail using search

    I have some problems with Mail.app I can not find some messages in Mail using search, the strange thing is that sometimes mail search finds some messages, but after rebuilding spotlight index the search displays other messages with the all messages searched using same search criteria. I have also tried to delete Envelope index file from the Mail folder in usr/library and forced mail to import all mailboxes but it started to crash importing some of mailboxes - I deleted the messages from that mailboxes, imported remaining mailboxes and tried to rebuild mailbox, but everything without a successes. Any ideas how to solve it?

    Hi lnaki vila
    I'm using pi 7.0 version
    i can see the other scenarios like SOAP to RFC, SOAP to IDOC,FILEto IDOC
    in sender side i'm not using any communication channel and adapter engine i'm just using http client tool for testing purpose
    i'm getting the response that's fine because its a synchronous communication
    i checked sxmb_adm in that -->integration configuration LOGGING parameter of category RUNTIME is set to  ENGINE_TYPE and current value is HUB(Integration server)
    thanks in advance
    regards
    Satish

  • TS4268 Please help, I can't find face time and Siri icon on my mini ipad? Just bought it I have the IMessage icon and is able to use it.

    Please help, I can't find face time and Siri icon on my mini ipad? Just bought it I have the IMessage icon and is able to use it.

    There is no Siri "icon". You access Siri using the Home button. But you may need to turn it on: Settings App > General > Siri. http://support.apple.com/kb/HT4992
    Same for the FaceTime function (but if it is ON, there will be an icon): Settings App > FaceTime > [turn it on and set you Apple ID. http://support.apple.com/kb/HT4319

  • I can't find software update in general icon in the setting, what can I do

    I can't find software update in general icon in the setting, what can I do

    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
    How to Upgrade to iOS 7
    The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
    There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
    To upgrade using Wi-Fi:
    Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
        1.    Go into the iPad's Settings.
        2.    Locate and tap "General" from the menu on the left.
        3.    The second option from the top is "Software Update". Tap this to move into the update settings.
        4.    Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
        5.    Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
    To upgrade using iTunes:
    First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
    You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
    Now you are ready to begin the process:
        1.    If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
        2.    Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
        3.    After canceling the dialog box, iTunes should automatically sync with your iPad.
        4.    If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
        5.    After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
        6.    From the iPad screen, click on the Update button.
        7.    After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
        8.    After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
     Cheers, Tom

  • I got a iphone yesterday and today I was rearranging the icons and now I can't find my camera or safari icon

    I got a iphone yesterday and today I was rearranging the icons and now I can't find my camera or safari icon any ideas what happen?

    They can't be deleted so one of 3 things happened:
    1) You moved them into folders or to different pages. Reset the home screen layout if you can't find them.  Settings>General>Reset>Reset Home Screen Layout.
    2) You set up restrictions on them. Settings>General>restrictions.
    3) You added an Exchange account for which the administrator has specifically prohibited the use of Internet browsers and cameras on phones.
    The only thing you can do in case 3 is remove the Exchange account and appeal to your IT department to change the policy.

  • Can't find Agent Desktop for CME

    Hello
    I know it sounds ridiculous but I can't find the Desktop Agent for a CME and CCX integration. Let me explain a bit more.
    The scenario is quite simple: one CME on a 2911 that must be integrated with a CCX 8.5. I have successfully setup the CME and CCX (at least I supose) but now the only problem I have is to find the Agent Desktop. I have installed several CCX but always integrated with Callmanager withoit Express. On every occasion, on the plugins menu there were 3 links to download Administrator, Supervisor and Agent Desktops. But in this case there are only 2 links: one for Administrator and one for Supervisor/Agent. Obviously I tried installing the msi file that you download when click the Supervisor/agent link but only the Supervisor is installed.
    I'm sure it must be a silly question but I'm blocked with that issue. Any help?
    DAni                

    The most likely cause of this is that you are running UCCX Standard, which does not come with CAD.
    You'll want to read the data sheet for UCCX to familiarize yourself with the feaatures offered between versions, deployments, and licensing.
    Also, with UCCX/CME, CAD does not do Phone Control.  E.g., You cannot answer the phone from within CAD.
    Anthony Holloway
    Please use the star ratings to help drive great content to the top of searches.

  • Can't get rid of unread mail icon--shows 2 unread messages but can't find any

    I've got a smart mailbox that shows unread messages so I can easily see what new and unread mail I have.  The problem is it gives me the notification icon that indicates I have two unread messages, yet the mailbox does not show any messages as unread...  This isn't a huge problem, but the Mail icon in my dock always shows that I have new mail, and the notification icon is small enough that I can't always clearly see if it's the "usual 2" or a higher number.  What could be causing this and how do I either find the unread messages or get this icon reduced to where it only shows me REAL unread messages?
    Rocketman

    Quit Mail. Force quit if necessary.
    Back up all data. That means you know you can restore the Mail database, no matter what happens.
    Triple-click anywhere in the line below on this page to select it:
    ~/Library/Mail/V2/MailData
    Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
    Go ▹ Go to Folder
    from the menu bar. Paste into the box that opens (command-V), then press return.
    A folder window will open. Inside it there should be files with names as follows:
    Envelope Index
    ExternalUpdates.storedata
    Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.
    Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.
    Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

  • Finder stuck, can't find all desktop files including HD and eternal drives

    Just installed the new Leopard. When I turn the computer on it brings the screen up minus all desktop files. Can't find any icon for Stack. I can access email and Safari (internet) but my Firefox won't work.
    I tried putting in the Leoaprd installation disk again but with Finder spinning nothing happens. I can find some new icons in the dock (Downloads, Documents and Time Machine).
    I have a backup copy of my files on an external drive but without Finder I can't access them.
    Any suggestions?
    Max

    I'm having the same problem except I have access to everything for 30 seconds, then everything disappears except the new background image. Nothing I click seems to change anything. I've wiped the drive with an archive and install to see if that fixes the issue.

  • Can't find my desktop photo

    I have a photo I took as my desktop photo on my account on one of the home iMacs.  I can't find that photo anythere.  It isn't in my iPhoto library.  It isn't in the folder with all of the standard OS X desktop photos. Yet there it is as my desktop photo.  I also can't find the safari folder that older OS X versions keep photos, thinking it might be there.
    Any idea where I can hunt for this photo

    Open Terminal, type (or copy/paste) this command at the flashing prompt and press return:
    defaults write com.apple.dock desktop-picture-show-debug-text -bool TRUE
    Next, type this command and press return:
    killall Dock
    This will show the location of your Desktop picture in the middle of the image on your Desktop. Note the location, and find the image. After you've found it, you can return your Desktop to normal by entering this command in Terminal, then pressing the return key:
    defaults write com.apple.dock desktop-picture-show-debug-text -bool FALSE
    And, again, enter the following in Terminal and press return:
    killall Dock

  • I have training dvd's I want to copy to my mac os can't find a copy or burn icon help

    I have a mac os x and want to be able to burn or copy for viewing a trainind dvd but can't find burn or import button. tried opening in quick time but couldn't open.
    in dvd player there is no evident icon or button to rip or burn.

    If you are using Lion the user Library folder is hidden.
    Finder > Hold down the option key and click Go on the menu bar. Then open Libary from the list.
    So User Library > Application Support > iWork > Numbers > Templates > My Templates.
    Finder in column mode is the easiest..

  • Can't find my mac app store icon

    It used to be in my dock.  I searched for it, can't find it.
    Where is it?
    Anybody know what search term I need to find it?

    Go to your Applications folder and drag the App Store icon (not the app) to the Dock.
    Or launch the App Store from the Applications folder then click and hold the new App Store icon in the Dock then click Options > Keep in Dock.

  • Can't find a 'phantom' unread mail or mark it as being read

    I'm using mail on various machines to access an Exchange server account. It generally works with no problems, but on my work MacPro (and only on this computer not the iMac at home, various laptops, iPad, iPhone etc) mail tells me there is an unread message. However, I can't find this message and it's not there when I use a webmail interface to access the same account. No problem, I figured I could just right click on the mailbox and 'mark all messages as read', but this doesn't work! I like to keep a clear inbox with no unread messages and it's driving me nuts!
    I'm guessing that there's some strange synching conflict, but don't know how to solve it. Any ideas, please?
    Thanks, Jon.

    I tried both, but neither has worked.
    a) Rebuilding the mailbox revealed another unread mail that actually existed, but didn't remove the 'phantom'.
    b) The SM trick uncovered lots of unread news items from Apple, but not the 'phantom'.
    Thanks for your help, but I might need to do something more drastic like deleting the account and adding it again.
    Thanks, Jon.

  • HT1368 My wishlist is not working on the app store i can not find the add to wishlish icon but it is working fine with the itunes store so i am able to add films and music but not apps does anyone know how to fix this

    My wishlist is not working in the app store on my ipad it is woking fine in itunes store so i can add films and music but the icon "add to wish list" is not available on the app store so does anyone know how to fix this 

    The wish list only works on apps you have to pay for. To get it tap the icon of the app you want to save. After it opens at the upper right corner is a box with a arrow. Tap that then tap add to wish list list in the box that opens.

  • Can't access my email through Mail icon

    I can't access my email through Mail ico. It won't recognize my password. I've tried all I know.   I can't change and reset the password. It won't accept my changes.

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    Setting up and troubleshooting Mail
    http://www.apple.com/support/ipad/assistant/mail/
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
    Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
     Cheers, Tom

Maybe you are looking for