Can't find custom ringtone on phone!

Hello,
I created a ringtone in Garageband, "shared" it as a ringtone to itunes, synced to phone, see this ringtone under "ringtones" on the iphone in itunes when the phone is connected, but cannot find it or use it on the actual phone.
I have tried several times by re-syncing but no luck. All I see are the original ringtones that came with the phone.
Help please
Thx
Jim

JIMNPHX wrote:
Hi,
I have a Mac so I cant right click
Use control+click to right click. I am on a mac too.
JIMNPHX wrote:
It IS in my itunes as a ringtone but will not sync to phone. I cannot drag and drop either but can with songs.
When I click on the phone device in itunes and get the tabs on the top, I go to ringtones. If I check the sync ringtones box a window opens stating that if I do sync ringtones all of my music and videos on the phone will be removed. Why is this? I did it with my wife's phone because she only had a couple songs on hers but I do not want to wipe all of my songs off. Is this the only way? I don't even need the ringtone on my phone but I am trying to figure out what to do so i can do it on my wife's phone.
Highlight the file in iTunes and open "get info" by cmd+click or right click>>get info.
Make sure that the extension of the file is .m4r
Since you are not able to drag it out of iTunes on your desktop, it tells me that the extension could be something else other than what it should be i.e. .m4r. Also, hence, when you try to add it to your iPhone the file is being treated as a music file thereby trying to replace what you have in your music section of your iPhone.
If the file extension is not .m4r, this is what you need to do -
1. Locate the file on your macintosh hard drive for this -
2. Click your finder>>music>>iTunes>>iTunes music and then look for a folder called Unknown.
Note - If your iTunes library is not "clean" with random songs without artists, albums, etc. you might have more than one folders by name "Unknown" or some variant of it. So look around and locate the file on the hard drive.
3. Drag it out on your desktop
4. Right click and change the extension to .m4r
5. Save and double click so that it gets imported back into iTunes and starts playing too on your mac
6. You will find it under Ringtones. Sync in back on your iPhone.
Hopefully it will go well for you this time around.

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JIMNPHX wrote:
Hi,
I have a Mac so I cant right click
Use control+click to right click. I am on a mac too.
JIMNPHX wrote:
It IS in my itunes as a ringtone but will not sync to phone. I cannot drag and drop either but can with songs.
When I click on the phone device in itunes and get the tabs on the top, I go to ringtones. If I check the sync ringtones box a window opens stating that if I do sync ringtones all of my music and videos on the phone will be removed. Why is this? I did it with my wife's phone because she only had a couple songs on hers but I do not want to wipe all of my songs off. Is this the only way? I don't even need the ringtone on my phone but I am trying to figure out what to do so i can do it on my wife's phone.
Highlight the file in iTunes and open "get info" by cmd+click or right click>>get info.
Make sure that the extension of the file is .m4r
Since you are not able to drag it out of iTunes on your desktop, it tells me that the extension could be something else other than what it should be i.e. .m4r. Also, hence, when you try to add it to your iPhone the file is being treated as a music file thereby trying to replace what you have in your music section of your iPhone.
If the file extension is not .m4r, this is what you need to do -
1. Locate the file on your macintosh hard drive for this -
2. Click your finder>>music>>iTunes>>iTunes music and then look for a folder called Unknown.
Note - If your iTunes library is not "clean" with random songs without artists, albums, etc. you might have more than one folders by name "Unknown" or some variant of it. So look around and locate the file on the hard drive.
3. Drag it out on your desktop
4. Right click and change the extension to .m4r
5. Save and double click so that it gets imported back into iTunes and starts playing too on your mac
6. You will find it under Ringtones. Sync in back on your iPhone.
Hopefully it will go well for you this time around.

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Can't find custom ringtone on phone!

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