Can't find Lightroom

Amazon shows a ship date of Mid-April and B&H doesn't know when they will get any. Has anyone received a boxed version from any store ??

Sorry, I didn't know what your subject line meant. I received the box from Adobe today, ordered the 18th. If you use the promotion code Macworld07 you get a $30 discount which makes it even slightly cheaper than Amazon free shipping. I presume the code still works.
There is no advantage to the box. You only get a 77 page Getting Started Guide. I was dreaming I'd get the User Guide... I don't like to read online.

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Can't find Lightroom after installation.

I just bought Lightroom and installed it via a disc onto my Mac OSX 10.8.4. It said that it was installed successfully, but I can't find it anywhere. I was never asked for my serial number.
I tried clicking on an old trial version that I had and it asked for a serial number, so I put in my serial number and then it said: "The catalog at location (/Volumes/Time Machine/2010-10-21 1032/Lightroom 3 Catalog.lrcat) could not be found. Would you like to locate an existing catalog or use the default one?" So I just clicked quit because I was confused.
Please help.

Have you done a search via Spotlight for Adobe Photoshop Lightroom 5?
Do you have more than one drive?
Did you install it on the correct drive (not the Time Machine backup drive)?
Can you take a screenshot of your Applications folder contents and post it.

Where can I find Lightroom 4 to download from my account. Only find the serialnumber

Where can I find the program to download? When I go in to my account I only find the serialnumber. Thanks

Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I can't find Lightroom 5 serial number after $9.99/month purchase

Hello,
I just followed the "Purchase for $9.99/ mo plus local taxes" from the special photoshop cc/LR5 page (https://creative.adobe.com/plans/offer/photoshop+lightroom?promoid=KIPKZ)
I received a confirmation email saying the purchase was successful and I was able to update Photoshop, but I don't see a serial number for LR5 anywhere and my order does not reflect that I purchased LR5.
Please assist.

https://helpx.adobe.com/x-productkb/global/find-serial-number.html
May I suggest that you develop a method of storing your ALL of your serial numbers (and other important data) so that you can find them when you need them? After all, you paid money for this.
By the way, if you downloaded the Creative Cloud version of Lightroom, that's the wrong version and could cause this problem. You want the standalone version of Lightroom: http://www.adobe.com/downloads/updates.html

Can't find Lightroom 1.3 upgrade

All the links I've found say I'm going to a download page for 1.3 (I'm on a Mac), but all I can see is 1.1 and 1.2. i.e Downloads center>Lightroom> Upgrade>Mac. All that visible are 1.1 and 1.2, even if the previous page mentions 1.3.
Frustrating!
Any thoughts?
Thanks
Richard

Right above your post there's a sticky thread from Ian on the subject.
http://www.adobeforums.com/webx/.3c055865

Can't find Lightroom or Photoshop on my system anymore...

Lightroom and Photoshop successfully loaded. Navigated around Lightroom for about 30 minutes. I tried to spend more time on it today. No trace of either on my system today??
How do I re-install?

Hi Beardog,
Welcome to adobe forums.
Please refer to the link http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Let us know if this help.
Regards

How do I find Lightroom on my computer after I have refreshed it?

How do I find Lightroom on my computer after I have refreshed it? I needed to refrecs my comp and now I can't find Lightroom and photoshop; I do see the photo files but the LR is where?
Thx

Dantheman101 wrote:
Refreshed is a function similar to reboot I think/ Maybe I need to download the 8.1 version for windows? Right now I simply don't have LR and PS on the start page or in programs...?
OK, understand that you:
"Refresh: This option allows you to keep all your personal files and purchased Apps from the Windows Store, whilst removing all downloaded and installed programs such as Java, Adobe and Games. Your PC settings will also revert to default."
In other words you have reinstalled Windows 8 thereby wiping all programs except those from the Windows Store.
You will need to reinstall all other applications but your data, e.g. catalog etc, should still be there.

How can I get my serial number for Lightroom 3? I can't find my proof of purchase

I dealt with your chat staff for hours and did not get anywhere but upset. I have uploaded Lightroom 4.4 as a trial version. I purchased Lightroom 4 and provide my serial number then it asks for the prior serial number for Lightroom 3. The serial number that I have has letters and numbers and will not work. Please provide me with a serial number so that I may complete my install. Please provide a phone number that can help me with this request.
Thanks

As noted by JimHess the Educational version comes with a CODE and INSTRUCTION for what you need to do to get a valid serial number.
You must follow those instructions to get a valid serial number for LR 3.
But I must add that if you had lightroom 3 since it was released, even the educational version, you must of at one time gotten the serial number for it.
I'm not sure, since that version is now at least 4 years old (my copy is dated 2009), but I doubt Adobe is still running the serial number redemption service for lightroom 3.
So if you can't find the serial number for that version of LR 3 you will need to buy a Full Version of either LR 4 or LR 5

Hi, I want to install my lightroom version on a new mac pro. How do i get started. Can't find it on this site. Thx

I have a new mac book pro and wan't to install my version of lightroom 5 from my old pc to the new one.
How can i do that? Can't find it here on the site? Thx
[email protected]

Hallo, I installed the program as you said. Everything ok.
When i have to give my serialnummer, it is not accepted. Code is not valid he said
1160-4008-7475-7547-5706-0812
Op 21-sep.-2014, om 17:44 heeft Rikk Flohr <[email protected]> het volgende geschreven:
Hi, I want to install my lightroom version on a new mac pro. How do i get started. Can't find it on this site. Thx
created by Rikk Flohr in Photoshop Lightroom - View the full discussion
www.adobe.com
Hit the Download link at the bottom the page.
Hit Lightroom
Hit Free Trial
When you are done downloading, launch, and enter your serial number from your previous installation.
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Lightroom can't find file - very strange behavior

I really do like working with Lightroom (2.4), even though it has several annoying characteristics (including its speed relative to Lightroom 1). But I haven't encountered anything that is as strange as this:
I sometimes will open a collection intending to select an image in order to print it, or edit it, and the intended image bears a banner announcing that "The file named "[name of image/file]" is offline or missing." I right click on the image and select "Show in Finder" and I get an alert box that says, "The photo '[name of file]' could not be used because the original file could not be found. Would you like to locate it?" Below that it says, "Previous location: ..."
("Previous location:" is followed by the original path to the file.)
Up to this point, what I have described is no different than a missing file problem described here by other users. I hope the rest of this isn't too confusing; please bear with me.
If I click the "Locate" button in that alert box, I am taken to a folder somewhere in the middle of the hierarchy described in "Previous location." If I do a search for the named file (via my iMac's file search function), I find that the actual file is in the folder shown at the end of the folder hierarchy, exactly where Lightroom says it last found it. But Lightroom won't take me all the way there.
On closer inspection, I see that the folder (as shown in "Previous location" not the actual folder) that FOLLOWS the folder to which "Locate" takes me (this is an actual example from today) is called "desktop 12:09" -- but no such name could have been used, colons not being permitted in file names. I follow the path shown in the alert box as I navigate through the actual folders. When I get to the folder one level up from "desktop 12:09" (that is, the folder to which "Locate" will take me - and yes, I could have started there, but chose to follow the entire path for purely academic reasons), I see that there is a folder called "desktop 12/9". Inside that folder is the next folder shown in the hierarchy previously referred to.
Further down in the hierarchy there are two more folders with colons rather than slashes in their names, but of course the actual folders are named with slashes. Lightroom appears to have substituted the colons for the slashes, for some reason (or lack of reason) and now can't find the file.
I did navigate down (through Lightroom) to find the original, but had to copy the path into a text editor so I could follow it. Alas, this particular file was located many layers down. Other images that have been lost track of by Lightroom (also colons in the folder names) luckily were closer to the surface.
I do regular computer maintenance, Lightroom backups, catalog integrity checks, etc. Does this make any sense at all to anyone? I can't figure where Lightroom would have gotten those colons.
I'd love to figure this out, not just for my own curiosity, but because the process of locating the files via Lightroom is quite time consuming.
Thanks.
Leonard
p.s.: I am using an iMac (1.9 GHz G5 processor), OS X (10.4.11), 2.5 G RAM
[Screen name, lkajsdt, created by randomly pressing keys. The registration system would not accept any sensible pseudonym I tried.]

Thanks, John,
I had a suspicion that the slashes might somehow be implicated, but all of the other folders in the hierarchy (as shown in Lightroom's alert box) that have dates in their names have slashes which were not somehow converted to colons (I do not use colons, nor will the Mac allow me to use them; this was all LR's doing). When actually navigating down to the file via Lightroom, not the Finder, the offending folder(s) appear with slashes, not colons -- exactly as they appear in the Finder. Where Lightroom gets the colons, I don't know, especially since they do not appear when I am navigating through the path VIA Lightroom.
I'll work with it again later. I just caught your message on my way out the door. Thanks again for your thoughts.
L.

Where can I find a user guide for Lightroom 5?

Where can I find a user guide for Lightroom 5?

If you go to the "Lightroom Help" menu in LR this document is referenced near the top of the page. I agree it is hard to find using internet searches.

Blurb Book in Lightroom 5 on my Mac disappeared after 3 days of work. Where can I find a backed up copy via Time Machine or anywhere else?

Blurb Book in Lightroom 5 on my Mac disappeared after 3 days of work. Where can I find a backed up copy via Time Machine or anywhere else?

Welcome to the WD Community.
1) I assume I can just hook the unit up via USB to my Mac and use iPartiion to reformat the drives, assuming each of the 4T drives will be seen by iPartition as a separate drive. That much seems straighforward.
Yes, and in case you ipartition dont see the unit properly, you can use the disk utilities on your Mac and you will be able to reformat the unit to make it compatible with your system.
2) Is my next step to reinstall the WD software and how do I do that? I've downloaded the Drive Utilities and Securities install apps - I assume I just run these with the drive still connected and that's all I need to do?
Yes, just run the applications.
3) What about the firmware update for Mac - when should I run that??
Normally, firmware updates are released to fix any issues that you might encounter on the drive. the latest one was released on 9/24/2014 and it fixed an issue with the drive dropping off of the list after system wakes up from standby mode.
5) And what about the "My Book Live Duo Setup" app for Mac - is that for a completely different model? What's the difference between "My Book Live Duo" and "My Book Duo"? It's these little things that I find so confusing.
Those are different units. The MBL Duo is a NAS (Network attached system) and the My Book Duo is a DAS (Direct attached system)
6) Lastly, when I have all the software installed, is that when I follow the procedure described in the Knowledge Base article ID 5724, "How to install a My Book Live or My Book Live Duo on Windows (8, 7, Vista, or XP) or Mac OSX for the first time"? Or is that procedure only for "My Book Live Duo" but not for "My Book Duo"??
That procedure is for the network units, not for your drive.

Lightroom 3.4.1 can't find images.

Hi,
I have genuine Adobe Lightroom 3.4.1 installed on my Windows 7 laptop. Suddenly, it won't recognize any stored images while it displays: "Can't find file". All the images are stored on my computer, and nothing has been removed or put in an other file. The newest imported photos are supported though and Lightroom seems to recognize them. I can edit them as well.
Does anyone know what's going on?
Thanks in advance,
Maarten

Please post the screen-shot as full-resolution, not reduced size. Just upload it to the forum using the camera icon near the message edit text-box. Also, collapse the Navigator image area at the upper left so more of the folder structure is visible.
In Library, you are seeing a preview computed, earlier. In Develop LR needs to recompute the preview based on the current settings and cannot because it can’t see the CR2 file.

Old Problem/New Problem: Lightroom can't find file, then finds, but won't edit it.

(Lightroom 2; Macintosh G5; OS X (10.4.11))
First, the old problem which, though unresolved, is here mostly for background:
A little over a month ago, I posted a question (at http://forums.adobe.com/thread/480423?tstart=0 ).
The short version of that problem is that certain previously accessible images were not able to be opened in Lighroom. The preview image appeared in the main window accompanied by this message across the top of it:
"The file named "[name of image/file]" is offline or missing."
When I right clicked on the image and selected "Show in finder" I got this message:
"The photo '[name of file]' could not be used because the original file could not be found. Would you like to locate it?"
Below which was shown the original path to the file. In the middle of that path, one or more folders appeared with colons in their names in place of the slashes originally part of the names (some folders have dates in their names). Following the path via the Finder, the file was exactly where it was supposed to be, although, of course, slashes appeared instead of the colons that were in the Lightroom summary of the original path, but Lightroom couldn't find them.
I was convinced that Lightroom was renaming the folders (but only in its interface; the original folders had correct names in the finder -- which is the only way they could have been named, since colons are illegal characters and won't be accepted as part of a file name). But I see now that there is some weird thing going on in the Finder itself. Even though I see the correct name on a folder when I search for it, or navigate through the hierarchy, if I click on the file at the end of that hierarchy (the file that Lightroom said it couldn't find) and ask for file info (via Command - I, or other method), the path to that file shows colons where slashes should be, but only in the names of the folders that were so named in Lightroom. All other folders with slashes in their names are listed correctly. So it's a Finder problem. Though this is still a mystery, I have been able to work around the problem. But how is this happening? (Note that I will be reformulating the question and posting it on the Apple discussion groups soon; I don't expect this forum to deal with Apple system issues. Just thought that others here may have had the same problem.)
Now, the new problem, possibly related to the old one:
In the same collection where I noted the previous problem, I selected an image that I wanted to print. The preview came up with this message:
"The file could not be found."
But when I right click on the image and select "Show in finder" it opens the correct Finder window with the file in question highlighted. The file, a TIFF, opens normally in Preview or Photoshop.
So why does Lightroom think it's not there? (even though it can show me exactly where it is)
I have edited this photo in Lightroom before. I have printed it from Lightroom before (as shown in the Lightroom history). But today it can't be edited, won't print and "could not be found"!!!
I know I can print from Photoshop, or re-import this photo into Lightroom (along with any others that Lightroom "can't find"), though both would require time and re-editing the original. I would rather understand (if that's possible) why this is happening in the first place, so hopefully I can avoid such wackiness in the future.
I realize that may have to burn some sage and hire a Shaman, but any ideas that won't smoke up the house or scare the cats would be most welcome.
Thanks for reading.
Leonard B.

If you have an old goat around that's not doing so well, consider the sacrifice.
The one thing that occurs to me besides the Gremlin, is the use of colons or slashes or some other character that the OS or LR doesn't like in some file name or other. I think you'd have to change same in Finder, then show LR where the images are.

I just got a new Mac Mini, and now when I try to import photos into Lightroom, iPhoto try to load them first, then Lightroom can't find the files. Big problem. What to do?

I just got a new Mac Mini, and now when I try to import photos into Lightroom, iPhoto ties to load them first, then Lightroom can't find the files. Big problem. What to do?

Simple:
File -> Export to get your photos out of the iPhoto Library. In the Export dialogue you can set the kind to Original and you'll get back exactly what you put in.
Apps like iPhoto2Disk or PhotoShare will help you export to a Folder tree matching your Events.
Once exported, you can then trash the iPhoto Library - just drag it from the Pictures Folder to the trash and empty it.
After that, if you're entirely neurotic about it, just put the iPhoto app in the trash and empty it.
Regards
TD

Can't find Lightroom

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