Can't Find Mail for Exchange e-mail folder on E71

Hi Guys,
I've installed MfE 2.09 (158) and its syncing correctly. I can view my meetings in calendar.
But i'm not able to find the Mail for Exchange folder in Messaging folder.
Has anyone else faced this issue? Can you please advise on what can I do to view that folder.
Cheers
Solved!
Go to Solution.

After playing around for a while, I'm now able to get my exchange mails working.
The issue was:
I installed MfE by using my phone browser which was working synced but didn't give me the icon to check my mails.
Solution to this particular issue is:
Un installed the MfE which i previously downloaded.
I downloaded MfE from Nokia web site and used Nokia PC Suite to install in on my phone.
Re created the profile
Synced it.
and I was able to see the Mail for exchange icon to check my mails.

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Hi everybody
I have the following problem with Mail for Exchange on my Nokia N97mini :
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Hi,
I also had problems with unable to send emails.
I was getting error messages in the Mail for Exchange (MfE) log files such as
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I figured out a work around. The problem seemed to be with the certificate.
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[I hope this helps. I tried to be as descriptive as possible and write with correct spelling so that search engines will collect it.]

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I downloaded MFE for My nokia E71, and as i am using Microsoft Exchangelabs.com as my exchange server. unfortunately MFE is not working, i mailed a couple of MS technical support and the final remark was
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After playing around for a while, I'm now able to get my exchange mails working.
The issue was:
I installed MfE by using my phone browser which was working synced but didn't give me the icon to check my mails.
Solution to this particular issue is:
Un installed the MfE which i previously downloaded.
I downloaded MfE from Nokia web site and used Nokia PC Suite to install in on my phone.
Re created the profile
Synced it.
and I was able to see the Mail for exchange icon to check my mails.

Mail For Exchange - Compatability/Downloads menu i...

Using N79
SW 31.002.205.4.
Up until this morning running MfE 2.9.158. Just been offerred 2.9.160 via App.Update. Post install check indicates this has been available for months - why the delay in pushing it through to App.Update?
MfE 2.9.160 still not fixed old issue of being unable to open MfE settings following phone restart - why not? - threads dating back to 1st quarter 2009! but this one explains the issue precisely:
/t5/Messaging-Email-and-Browsing/Mail-for-Exchange-corrupted/m-p/603626/highlight/true#M21922
It's the only app on my phone that cannot be routinely opened - not good.
Notwithstanding this idiosyncrasy email syncing is more hit than miss but falls way short of my iPod touch which is 100% rock solid regarding Exchange compatability. Does Nokia want Exchange Server based customers- my guess is not enough. Generally speaking if I notice emails hitting my iPod but not my N79 it's time for a phone restart. But that kills the ability to open MfE settings So it's back to a re-install.
If the above isn't bad enough Nokia has just made it worse. This "current" link from the N79 support page is dead;
http://businesssoftware.nokia.com/mail_for_exchange_downloads.php
and after much dead-ending find that the Ovi Store now contains MfE - no problem with that it makes sense to consolidate. But no mention of N79 being supported by the latest greatest MfE and Ovi only lists 3.0 as supporting FP1 phones - so wht about FP2?
Is my N series phone supported anymore - I've got no idea.
Wake up Nokia it's 2010 not 1990 - we shouldn't have to put up with this **bleep** in basic functionality.
Judging by lack of action over the past 12 months have no hope Nokia will put this right but that my dear Nokia is how you lose customers to your rivals Apple and RIM. Pull your finger out.

I'm hoping this fix works for me long term and post as is.
Multiple phone calls to Nokia Tier 1 and 2 phone support heavily supplemented by some determined Google searching led me to the following solution.
First off the bad news. To fix the MfE issue requires a hard reset of the device. There's no way around this so resign yourself to it early.
The good news however is you can dramatically reduce the time needed to return your device back to its pre-reset condition by backing up your device using Ovi Suite. Forget to do this and you'll be re-installing your apps one at a time.
My issue was made more difficult because the usual hard re-set code (*#7370 #) would not reset the device i.e. full recovery of phone memory, complete wiping of contacts etc. Ignoring Nokia's advice to return the phone for repair! I turned up an alternative method which achieved the hard re-set I was seeking.
As follows:
Hold these three keys down - *, 3 and green accept call - whie the phone is off, then power on keeping them depressed until the Nokia logo plays.
On the N79 this involves an usual amount of manual dexterity but nevertheless worked where the re-set code failed. Hopefully this won't be necessary for most users.
Once re-set you will be presented with the Set up menu as per a new phone.
With a fully recovered phone memory you can now restore your earlier backup via Ovi Suite, which for me did 90% of the work needed to get my phone back to its earlier personalised condition. I took the opportunity of checking for any programme updates of essential apps and updated as necessary. Re-installation of Speed Dial settings and permitted Bluetooth devices amongst other items was required but all in all all my data and file structure was faithfully restored first time around.
I am now running MfE 3.0 (actually 2.09.208 - see initial thread posting ) which Nokia support advise is not supported for the N79 - given the varying level of advice received I'm prepared to run with my own view that it works fine. If you wish to play safe you should be running 2.9.160.
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I'm hoping this cures the irritating MfE problem long term pending Nokia sorting out whether they even support the N79 any longer as far as MfE is concerned.
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Hope this post saves someone else some timeand effort.

Mail for Exchange Missing Functions E71 v E72

Hi All,
So I have been using an E71 with Mail for Exhcange for some time now and find it is very good.
However
I have an E72 with Mail for Exhcange already installed on the device BUT it clearly has missing functions whihc I had on the previous version on Mail fo Exchangeo n the E71.
These are
Comp Directory - Very useful for looking up contacts details from the GAB
View Log in Mail for Exchange. This is useful to see what the error is for a reason why the device may not be syncing with the MS Exchange Server.
Full resync in mail for Exchange. This again useful for support as other users will tell you that if the two systems have got their wires twisted, a full resync can fix the problem!
What version of the software do I have? Helps for future support and upgrades.
So Mr Nokia Software Developer. When can we have these functions added? Do we have to drop this software tool and device....
MODERATOR'S NOTE:
We have edited your post. Please be advised that feedback on Nokia devices are accepted in the forum provided that they are written in an acceptable manner such as tone and the choice of words.

As far as the version number goes - it's not a misprint, it's just they way Nokia numbering scheme works. build 2.09 is version 2.9. Similarly in Nokia Maps build 3.04 is called version 3.4... go figure.
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Mail For Exchange Error -15006

10 days ago we updated our microsoft exchange server 2003 to exchange 2007 sp2. All went fine. Almost all 300 cellphones synchronised over the internet without any problem except for two phones. One Nokia E61 and one Nokia E51. From blank i can only synchronise once. When i start synchronising for a second time i get the message "Error in exchange server" (translated)
I upgraded to the latest firmware and the latest mail for exchange version without solving the problem. Changing the account on the phone also did not solve the problem. So the conclusion is that the problem is not in the account.
In the adminlog of the nokia suite, which i installed to troubleshoot the problem, there is a Mail For Exchange Error -15006.
Anyone have an idea?
Thanks in advance.
Willem Kraaijenhof

It could be a servicepack issue. Read this:
http://europe.nokia.com/find-products/nokia-for-business/software/email-and-instant-messaging/mail-f...
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Mail for Exchange Thumbnail Support

Dear MFE team,
Exchange 2007 stores the contact's thumbnail image on the server (confirmed, as I can access it from OWA and see the thumbnail).
Can it be possible to download the thumbnails for contacts when synchronising OTA to Exchange? Given that most people only want to enter data once, having the main repository for such things in Exchange and not on the handset is probably the best option.
Thanks,
Dane
Proud E71-1 owner (yeah!)

Hi,
I'm also running sbs 2003, and i have managed to get mail for exchange to work properly.
i'm not sure me the exact setting to do with the certificates, but there are plenty of posts about this.
sbs 2003 basically doesn't produce certificates in a recognised format. To solve this problem you need to go to the control panel, add/remove programs, windows components, and add the certificate manager (may not be the exact name), this will allow you to create the correct type me certificate for the phone to recognise.
copy this new certificate to the phone and it should work find.
Dave -
Phones:3110,5110,6110,6210,6310,6310i,8210,8250,8310,6230,6230i,6280,E60,E65, 5800, N900
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Download Mail for Exchange app E6-00

I want to download the Mail for Exchange app on my E6-00, but received a message that this app is not available for this model. I've read comments from people who were able to install it on their E6-00, so I was wondering if someone could guide me from the start.
Many thanks!

You can find everything about the features of Mail for Exchange and how to use it from this link. You need to get the domain name from you company IT administrator. If you don't have a Microsoft Exchange account, you can just use Nokia Messaging (normal email accounts). If you accept the terms and conditions of Nokia Messaging when creating a mailbox, the device will automatically use it. You can manage your account settings in here.
Hope this helped!
Jampe
If the answer solves your issue, please click the ACCEPT AS SOLUTION button so other users can benefit from it as well. Giving a kudos (the white star) if my answer has helped will be appreciated.

Mail for Exchange and the dreaded 500 error!

Hi
I've recently got myself a Nokia 5800 and have been trying to get Mail for Exchange working for the past week and a half.
I've read and actioned almost every suggestion that I can find on the web but still no joy!
The jist of the problem is as follows:-
1. I created my profile which uses a secure connection and attempted to sync but no joy
2. I downloaded the SSL certificate from our OWA server (provided by Equifax to my phone), tried again, still no joy.
3. Next I downloaded a PDA emulator and configured activesync on it, after downloading and installing the certificate Activsync worked fine.
4. I can access Outlook Web access and OMA fine.
5. One of my colleagues has a Sony Ericson K700 phone and he has managed to get activesync working fine.
Becuase of the above I'm thinking that there are certain issues with the Nokia 5800 and Mail for exchange in an SSL environment.
I've had a scan through the logs on our OWA mail server but there are none that even indicate that my phone is getting to the server.
I work in an IT team so consider myselft as reasonably technically astute.
Here's the logfile from the phone.
21/07/2009 9:43:01 Profile Updated
21/07/2009 9:43:02 PeakTime active
21/07/2009 9:43:02 Profile Updated
21/07/2009 9:43:03 PeakTime active
21/07/2009 9:43:05 PING Command Requested
21/07/2009 9:43:13 HTTP error code=500
21/07/2009 9:43:13 Exception during Ping.
21/07/2009 9:43:13 HTTP Server Error 500: Internal Server Error
21/07/2009 9:43:13 Error occurred during Ping.
21/07/2009 9:43:13 Error occurred during Ping. Setting Status to Waiting For Reconnect
I'm not sure whether this is relevant or not but when I got activesync working on the PDA emulator I noticed this error in the application log of the exchange server.
Unexpected Exchange mailbox Server error: Server: [mailboxserver.domain.co.uk] User: [[email protected]] HTTP status code: [409]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Any help is massively appreciated!
Thanks
Adam

Can nobody help with this?

E75 Mail for Exchange - absolutely useless

Hi all,
This is a rant, a big one.
I have been a loyal Nokia user since I was 18 (I'm in my mid 30's now). The nature of my work denoted that it was time to get myself a 'push-mail' phone so when my contract was up with Optus. I opted for the E75. I contemplated a Blackberry (as this is what most of my colleagues use) but being a loyal Nokia user and comfortable with their menus, I thought I would try this new phone. After all, there had been a massive advertising blitz throughout the Australian print media, online and television spruiking the qualities of this phone, specifically it being an "email on your mobile" type of handset. This was about a month and a half ago.
As our IT guy at work was on leave I set the E75 up with my gmail account (and just set work email on autoforward to gmail). It worked like a dream for about three days when it suddenly dropped out. The following day email worked fine ...then dropped out ....then worked fine ...then dropped out for two days. This pattern continued for a week (despite my reconfiguring the settings in-line with advice from both Nokia and Optus technicians AND performing hard resets). In short, the 'email' software on the E75 just plain DOES NOT WORK.
I returned the handset to the store where I got it from and they exchanged it for a new E75. Exactly the same problems as before. I experimented with setting it up with different types of email (hotmail, yahoo, work etc) and the same thing happened. Email would work fine and dandy for a couple of days then it would drop out for half a day or more. The nature of my work denotes that if I put my email address out there and tell colleagues they can get me on my phone, then my phone better work. As such, I stopped giving people the expectation that they could email me on my mobile and to simply call me or SMS me if they needed me.
I have now sought to have this handset returned and am trying to switch my contract over to a Blackberry. The guys at the store where I contracted with Optus have been pretty helpful as they themselves have had numerous problems with the E75 and angry customers. The Optus business managers themselves are apparently refusing to budge on this and as of this afternoon were saying they would not offer me an exchange (even if it meant I would contract for a more expensive phone, ie more money for them).
As such, I am considering my options.
*To lodge a complaint through a dispute resolution/consumer protection body like the NSW Dept of Fair Trading.
Ifyou have been supplied with a faulty product, this body investigates the situation persuant to the NSW Fair Trading Act. It is a bit hard to achieve an actual resolution for yourself here, you simply make a lot of trouble for the other side.
*To file a claim in the NSW Consumer Trader and Tenancy Tribunal.
Decisions here are binding. You would argue that you've been sold a dud product, the faults are easily demonstrable (google E75 email faults and your system will nearly crash due to all the results that come up). This is probably the best option for people without legal representation. It is quite an informal affair and 'equity' prevails usually.
*To file a claim in the NSW District Court against Optus for breach of contract.
I contracted for "email on my mobile" I didn't get that - there's a breach of a fundamental term. Basic common law contract law. There are no exclusion clauses or disclaimers that can negate such a fundamental breach. Nokia's extensive advertising and branding of this handset as an 'email phone' denote that if it is not fit for that purpose, then you have a breach of the contract. There's also a number of Fair Trading Act sections that are valid in the fitness for purpose respect.
*To file a claim in the Federal Court against NOKIA for breaching s 71 of the Trade Practices Act
As the Trade Practices Act is a federal act, it may be worth an action directly against the manufacturer on the grounds of 'fitness for purpose'. Nokia advertised this phone as an 'email phone', the numerous discussions here denote that there have been so many faults with their email software that the phone is clearly not fit for the purpose of being an email phone, certainly not when it only works half the time.
*To file a claim in the Federal Court against NOKIA for breaching s 52 of the Trade Practices Act
Here we are talking about 'Misleading and Deceptive Conduct'. On other discussion threads dealing with the E75 email faults, some users from Europe have reprinted responses they received from Nokia technicians where they were blatantly told that the E75 is "not a mail for exchange" phone and that faults are to be expected as the software is still in development. Per the ambit of s 52, this is clearly conduct that is LIKELY to mislead or decieve especially when viewed in the light that Nokia have promoted this phone as "email on your mobile" (implying solid reliability) not "email on your mobile half the time cos it only works sparingly because we haven't nutted out the software yet."
That last one is a biggie. IF Nokia were still developing their mail for exchange software and they knew it had bugs and was not reliable (certainly not for business use) then they should not have misled consumers into believing that this phone was the "Blackberry Killer". Their advertisements on the back page of Sydney's 'Good Weekend' certainly fooled me into thinking it was. Of course, people say that I should simply just cough up another $40 of my own money and download RoadSync so I have a reliable mail for exchange program that actually works. This isn't the point. Nokia have put a very faulty product on the market, there seems to be a lot of disconnect between their marketing of the product and what their technicians say it is capable of. As such, I will be demanding a full and fair exchange of this handset with a Blackberry.
Bryan.

I'm not entirely sure what you are trying to do here.
Mail for Exchange - works with Microsoft Exchange Servers only.
It doesn't work with Yahoo! Gmail or any other mail service because its "Mail for EXCHANGE"
"Mail for Exchange is preintegated to Nokia E75, Nokia E72, Nokia E55, Nokia E52, Nokia N86 8MP and Nokia 6710 Navigator"
Taken from: http://europe.nokia.com/find-products/nokia-for-business/software/email-and-instant-messaging/mail-f...
In fact its more compatible with a pre-installed device such as the E75 than any of the other symbian devices that it will operate with.
The program uses the Microsoft Exchange Activesync service to push mail to your handset, this needs to be set up correctly by your companies IT department with the correct heartbeat intervals etc.
I have MfE working fine on my E71, whilst its not the same device the software works well and the push mail function is great.
I have had one or two problems, that the latest version of MfE has exhibited but there is a big thread here /discussions/board/message?board.id=messaging&thread.id=13370
Which details some problems and resolutions.
Shunts...
I will mostly be communicating with a Nokia E72 Zodium Black
Nokia E72-1 with Vr 051.018.207.04 Software
If this post helped... Add some kudos!!

Can't Find Mail for Exchange e-mail folder on E71

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