Can't find my movie purchases on my iCloud

Did a new update with my IPAD and had to reinstall all music using the cloud!  None of the movies I have purchased show up on my cloud for me

That is correct.  Movies are not part of icloud.  It is your responsibility to backup your purchases.

Similar Messages

  • We have purchased a movie on Apple TV (2) and its taking too long to load, so we want to watch movie on Itunes on the computer but can't find rented movies on the MAC

    We have purchased a movie via Apple TV (2) and its taking too long to load, so we want to watch movie on Itunes on the computer but can't find rented movies on the MAC iTunes

    Movies rented on Apple TV aren't transferable to another device. If its taking awhile to load then its an issue with your network.
    What is your speed via speedtest.net
    1080p requires 8mbps
    720p needs 6mbps
    You can change to SD in settings
    Interference can cause issues, verify via istumbler or netstumbler
    Should be using ISPs DNS (settings - network - DNS should be automatic)

  • HT204370 I registered a digital copy on disneymoviesanywhere and connected with my itunes account but can't find the movies on my itune account.  Just want to download the movie onto my ipod touch.

    I registered a digital copy of a movie on disneymoviesanywhere.  I connected the account to my itunes account but I can't find the movie on my itunes account.  I'm just trying to download the movie onto my ipod touch.

    Hey cptniemo,
    Thanks for the question. Connecting your iTunes Store and Disney Movies Anywhere accounts should sync all of your eligible Disney, Pixar, and Marvel movies between both services. After connecting your accounts, you can check your purchased history in the iTunes Store:
    Download past purchases
    http://support.apple.com/kb/HT2519
    Alternatively you can download the free Disney Movies Anywhere app from the App Store (iOS 7 required):
    https://itunes.apple.com/us/app/disney-movies-anywhere-watch/id766894692?mt=8&uo =4
    For more information and support with Disney Movies Anywhere, see this resource:
    About Disney Movies Anywhere and iTunes Store
    http://support.apple.com/kb/HT6129
    Thanks,
    Matt M.

  • HT204370 I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

    I rented a movie from the Itunes store and started watching it, but my computer jammed part way through, and now i can't find the movie to continue playing it, where can i find it?

    Hi brett242424,
    Welcome to the Support Communities!
    The movie would be in your iTunes library, in the Movies application.  However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    Cheers,
    - Judy

  • HT1657 I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?

    I rented a movie on Itunes last night and I watched half of it before falling asleep. Today I tried to open the movie and watch the last half but I cannot find it. It has been less than 24 hours since I rented it. Where can I find the movie?

    I found my answer in another Thread and it worked... so for anyone who needs it, here it is:
    https://discussions.apple.com/message/19134562#19134562
    Had the same problem and spoke with Apple Support. They had me reset the System Management Controller:
    Shut down the computer. With the computer off, on the left hand side of the keyboard press shift+control+option along with the power button simultaneously and release. Wait 5-10 seconds and restart the computer.
    This solved my problem and I was immediately able to purchase, download, and play an HD movie from iTunes w/o any error message.

  • TS3297 Hi. I can't find the movies and tv shows icons on my iTunes store. I use a 4th generation iPad with ios8.1.2. I haven't used the store in a long time but I'm pretty sure they used to be there. Now all I can download is music. Please help

    I Can't find the movies and tv shows icons in my iPad itunes store. All I see are music, genius, purchased and top charts.

    they are in the "videos".app Store

  • HT204370 can you return a movie purchased by mistake that has not been viewed yet?

    can you return a movie purchased by mistake that has not been viewed yet?

    Hi jimmy505,
    The following information should help you with this:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Hope this helps ....
    - Judy

  • I have a big problem, I don't know what I touched but when I open up my iTunes I can't see all the icons. The only icons showing are "podcast, iTunes U and Downloads" so in other words I can't find the movies, music etc. Which means I can't buy/rent!

    I have a big problem, I don't know what I touched but when I open up my iTunes I can't see all the icons. The only icons showing are "podcast, iTunes U and Downloads" so in other words I can't find the movies, music etc. Which means I can't buy/rent!

    Not all content types are available in all countries - in each country Apple can only sell what they are licensed to (and in some cases what a country's laws allows them to). A list of what is available where is shown on this page : http://support.apple.com/kb/TS3599
    Do you have access to other music and film purchase download sites ?

  • Can not find a movie file after downloading from iTunes.

    After downloading a movie in iTunes Store (with iTunes Extra feature), I don't know why I can't find the main movie file on my hard drive (only iTunes Extra file was showed). What can I do?

    I can't find a movie I downloaded and iTunes wants me to purchase it again.

  • HT1390 i can not find the movies i rent from itunes in library.

    i tried to rent a movie from itunes. First they charged me the same movie two times. Second i can not find the movie i was charged two in my itune library or my iphone. I tried to rent it again, but they asked me to pay some movie for the third time. What **** is going on here?

    Not all content types are available in all countries - in each country Apple can only sell what they are licensed to (and in some cases what a country's laws allows them to). A list of what is available where is shown on this page : http://support.apple.com/kb/TS3599
    Do you have access to other music and film purchase download sites ?

  • TS4526 Can't find rented movies from iTunes store

    Rented a movie on Saturday from my Apple TV.  I checked downloads from settings and when I did this, the wheel just kept on turning.  Tried this multiple times.  I even waited 1 hour.  Changed my setting to regular definiton so that it would download faster. Still no results.  Where can I find the movie.   My acct was charged since I received an email stating that I had purchased this movie. 
    Now what? I can't seem to contact the Itunes store to ask them?
    Thank you for any help
    Izzy

    I'm guessing you've given up by now or found it yourself but I just had this problem with my iPad and Macbook Air. If you go into iTunes, navigate to the library, then toggle the upper left window to 'Movies' instead of 'Music', the center menu should change to a handful of movie-related choices.  The first option is 'Rented' and that's where I found my rental.

  • HT204370 I have changed my internal hard drive on my macbook pro. I have put old hard drive into a capsule and have this plugged into my laptop. I can't find the movies on my old hard drive now? Any idea how I can move them to iTunes again? cloud taking H

    I have just changed my internal Hard drive on my MacBook pro. I had recently downloaded some movies on iTunes which I want to put into my iTunes library on my new internal hard drive. I have put my old internal hard drive into an external capsule but when I open the icon of the hard drive from the desktop I can't find my movies.
    At the moment I have the new movies downloading again from the cloud but it is literally taking hours for even one movie to load.
    When I changed the internal hard drive I restored my info from my old external hard drive which hadn't been backed up in a month and hence does not have my latest movies...
    I am concerned that I might go over my internet usage limit (flatmate is refusing to change to unlimited package!!!!) by downloading all the movies again from the cloud never mind how long it is taking...
    Is there any way to restore all my info and media from the old internal Hard drive in the capsule as well as from the external hard drive?

    It means there is no bootable system on the drive. If you still have access to the old drive, then I suggest you boot from it then clone it to the new internal drive. Use OPTION boot to boot from the Recovery HD on the old drive:
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
         1. Select Disk Utility from the main menu then press the Continue
             button.
         2. Select the destination volume from the left side list.
         3. Click on the Restore tab in the DU main window.
         4. Select the destination volume from the left side list and drag it
             to the Destination entry field.
         5. Select the source volume from the left side list and drag it to
             the Source entry field.
         6. Double-check you got it right, then click on the Restore button.
    Source means the external old drive. Destination means the new internal drive.

  • I've purchased an app. I can find it in my "purchase history". But I can't find it in "purchased". Now I can't redownload it again cause it seems just like I haven't bought it.

    I've purchased an app. I can find it in my "purchase history". But I can't find it in "purchased". Now I can't redownload it again cause it seems just like I haven't bought it.
    Somebody help me please.

    Was it purchased by that account, and is it still available in the store ? If it's been withdrawn from the store then you won't be able to re-download it

  • HT201303 how can i find out what purchases were for from itunes appearing on my credit card statement?

    How can I find out what purchases from i tunes on my credit card are for

    iTunes Store & Mac App Store: Seeing your purchase history and ...

  • I can't find where to purchase PDF Job Ready

    PDF Job Ready was recommended by my printer and it sounds like something I should get, but I can't find it for purchase anywhere. Can anyone direct me to where I can get it?

    http://www.adobe.com/products/pdfjobready/partners.html

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