Can't find Program CD & need to reload

I purchased Adobe Photoshop Elements 3.0 when it was first available. I only use it for picture storage on my computer. I recently purchased a new computer and cannot locate the program CD. How can I get my program loaded onto the new computer?

Hi stephaeber
Simply download the current trial version of PSE10.
The Editor expires after 30 days but the Organizer is yours to keep with Adobe's compliments.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en_us

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Can't find programs... CS4 Master Collection

I have posted the responces from Tech but it seems you have to have an IT Degree for this software to work.
Notes from Customer
Thursday, October 8, 2009 9:29:56 PM PDT
After installing the CS4 Master Collection, I am unable to find or use several programs; Adobe After Effects CS4, Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 & Adobe Soundbooth CS4.
I have a Dual processors (AMD Athlon MP 2800+ (2.12 GHz each)) Motherboard is Tyan s2462 Thunder K7, & 3 GB RAM.
Operating System: Windows XP Professional
Video display card / driver version: Nvidia GeForce 6200
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: No
Notes to Customer
Friday, October 9, 2009 2:13:42 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/08/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection on launching .. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
As you have mentioned after installing the CS4 Master Collection, you
are unable to find or use several programs; Adobe After Effects CS4,
Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 <(>&<)> Adobe Soundbooth
CS4.
Try Uninstalling and Reinstalling CS4 Master Collection.
Find and read installation logs for Adobe Creative Suite 4 product. The
link for the same is :
http://go.adobe.com/kb/ts_kb400593_en-us
Send us the Installation Log File so that we can narrow down your issue
and specifically point out where the problem is .
I hope this information is helpful to you. Get back to us as soon as
possible.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS
Adobe Technical Support
Notes from Customer
Friday, October 9, 2009 5:59:38 AM PDT
I did reinstall CS4 Master Collection. I first downloaded the version and after it didn't install everything I decided to purchased
the DVD's and do a physical installation. I got the same results, missing programs. I have uninstalled the first downloaded version
CS4 Master Collection before reinstalling the physical version. I am sending the log via the FTP since it is 64MB
Notes to Customer
Wednesday, October 14, 2009 2:47:55 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/09/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection while installaing.. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
Going through the log files you have sent , I suggest you to follow
these troubleshooting steps:
1. Run the CS4 Clean Script for windows. The link for the same is :
http://www.adobe.com/support/contact/cs4clean.html. Download and run the
CS4 clean script for windows.
2 .Run Adobe Creative Suite 4 or Point Product in a new user account.
Create a new user account that has the same permissions as the account
that you use when the problem occurs. If the problem doesn't recur, then
the original user account may be damaged. For instructions on creating a
new user account, see "To add a new user to the computer" in Windows
Help or contact your system administrator.
3. Repair and defragment hard disks (Windows XP)
System errors can occur if hard disks contain damaged sectors or
fragmented files. Repair and defragment hard disks, either by using the
Error-checking tool and Disk Defragmenter utility included with Windows
or by using a third-party disk utility (for example, Symantec Norton
Utilities). You should run such utilities on each hard disk or
partition. More information about the Error-checking tool and Disk
Defragmenter appears below; for more information about a third-party
disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and
file fragments, cross-linked files, and invalid file names. To access
the Error-checking tool, choose Start > My Computer, right-click the
desired hard disk, and choose Properties from the menu. In the Local
Disk Properties dialog box, click the Tools tab, and then click Check
Now in the Error-checking area.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a
disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer
so that files are stored in contiguous units and free space is
consolidated in one contiguous block. To access the Disk Defragmenter
utility, choose Start > All Programs > Accessories > System Tools > Disk
Defragmenter.
If these troubleshooting steps don't resolve your issue then consult
this kb doc for more details:
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support
Notes from Customer
Thursday, October 15, 2009 4:54:40 PM PDT
I went to a Business Fair tonight and saw a couple other designer friends and I mentioned my issue and they said that my software wo
n't work because of the AMD processors. (Missing a chip set, CS worked on AMD processors, up until version 3) This is really depress
ing! I would have to purchase a new PC in order for the rest of my software to work. This is so not cool! I can't swing a new PC rig
ht now, business has been so slow almost non-existent.
Notes to Customer
Thursday, October 15, 2009 9:38:18 PM PDT
Thank you for your reply K.
This is to inform you that you meet the system requirements needed to
run CS4 Master Collection.
You can check out the same by visting the following link:
http://go.adobe.com/kb/ts_kb406240_en-us.
Master Collection
2GHz or faster processor for DV;3.4GHz for HDV; dual 2.8GHz for HD
Important: An SSE2-enabled processor is required for AMD systems.
Microsoft Windows XP with Service Pack 2 (Service Pack 3 recommended) or
Windows Vista Home Premium, Business, Ultimate, or Enterprise with
Service Pack 1; (certified for 32-bit Windows XP and Windows Vista)
Important: Adobe Photoshop Extended natively supports 64-bit Windows
Vista, and Acrobat Pro natively supports 64-bit Windows XP and Windows
Vista. Adobe Premiere Pro, After Effects, Soundbooth, Encore, and Adobe
OnLocation are certified on 64-bit Windows Vista. Visit Apple.com for
information about QuickTime compatibility with 64-bit editions of
Windows.
MS Hot Fix KB-930627: http://support.microsoft.com/kb/930627 is required
for Microsoft Windows XP Home, Professional, or Tablet PC Edition with
Service Pack 2 (64-bit); Windows Server 2003 (with Service Pack 2 for
64-bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate,
or Enterprise without Service Pack 1 (64-bit)
2GB of RAM (more RAM recommended when running multiple components)
24.3GB of available hard-disk space for installation. Additional free
space is required during installation (cannot install on flash-based
storage devices.)
1,280x900 display with OpenGL 2.0-compatible graphics card
Graphics support for Shader Model 3.0
Dedicated 7200 RPM hard drive for DV and HDV editing; striped disk array
storage (RAID 0) for HD; SCSI disk subsystem preferred
For SD/HD workflows, an Adobe-certified card for capture and export to
tape. For additional information visit the Adobe Master Collection
System Requirements.
OHCI-compatible IEEE 1394 port for DV and HDV capture, export to tape,
and transmit to DV device
DVD-ROM drive (DVD+-R burner required for DVD creation)
Blu-ray burner required for Blu-ray disc creation
Microsoft Windows Driver Model- or ASIO-compatible sound card
QuickTime 7.4.5 required for QuickTime and multimedia features
Broadband Internet connection required for online services
For the most up-to-date to system requirements select the Adobe Creative
Suite 4 product on the Adobe Products page.
Try and follow the same troubleshooting steps I have given you earlier.
I am sure your issue would be resolved.
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support

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