Can't find "repair" service for iphone 4 on apple website. Help!

My son broke the glass on his iphone 3 all the repair shops local said Apple now makes us go through them for repairs. They told me i can do it online, but i can't find anyplace on their website to request service on the phone. Anyone know where i go to request service PLEASE point me in the right direction!!!
Thanks!
Teri in Nebraska

http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

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jeffr747 wrote:
So it would seem easy for someone (lets just say a girlfriend for example) to plug my iPhone into her computer while I am staying the night and backup to iTunes. I have my settings to "require a passcode immediately", however there was one day there was access to my passcode at her place while I was not there. So my question is three-fold:
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- If it has been backed up to another computer is there anything that can be done.
One reason I ask this is because earlier this year her phone was backed up to my iTunes on accident. I did not know it was there until months later, but was able to access it with software.
Thanks!
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iOS 8.1.2
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