Can't find the latest backup on blackberry protect

My blackberry gets backed up weekly on blackberry protect this past Friday I had to give in my phone for repair I backed up my data in the store on blackberry protect & before I did it it showed that the last back up before that was July 16 they repaired my phone & when I went to blackberry protect to restore it only gave me 2 options march 28 & may 21 then of course July 21 after it did the first backup
is there any way for me to retrieve & find my info to restore it on my phone??

Hi and Welcome to the Community!
Please pardon, but I have great difficulty understanding posts that lack even basic punctuation. I think your issue is with BB Protect, and not being able to see the backups you believe you have taken. But I'm not quite positive, as I may have parsed your long paragraph incorrectly.
If I am correct, this KB might apply:
KB29065 Unable to access BlackBerry Protect backup files
If I am incorrect, then please try to post again so that we can better understand your situation.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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