Can't finish downloading Harry Potter book series

Hi,
We purchased the special edition harry potter ipod which came with the complete audio book set of all the harry potter books. we went to the itunes store, typed in the special secret code and started downloading. we downloaded for a very long time then the download stopped before all of the audio books had downloaded. We reconnected to the itunes store and typed the super special secret code in again, but they said this code had been used before and couldn't be used again.
So, we spent 20 minutes on the phone trying to get some help only to find out that there is no telephone support for the itunes store. So, we went to the apple website and submitted an email support request, but was told that will take 72 hours to process.
So we're here, begging the mighty apple corporation to please help my daughter download the hundreds of dollars of audio books we purchased from your store...if it's not too much trouble.

Hi Jeff, we are fellow users here and can't credit your account or anything.
Lucky kid, I'm a grownup who wouldn't mind have that Harry Potter iPod!
First check for interrupted downloads, and if that doesn't work, email iTMS Customer Support.
Interrupted downloads
http://docs.info.apple.com/article.html?artnum=93015
If that doesn't work, email them here
http://www.apple.com/support/itunes/musicstore/download/

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