Can't follow the Repair Status of my computer.

Hej,
Recently, i had a hardware problem with my computer, so i called the support center.
He took my informations (and he make mistakes ... ) and send me a guy to take my computer.
I packed my computer and the guy took it with him (PostNord company).
He just gave me a paper with : Name, Reference, Date and Parcel ID. But it think its related to the shipment company and not Lenovo.
Also on the phone, he told me to write a number, which is the same as the Reference (that i mentionned earlier).
The Shipment is well arrived in Germany, but since ... no news !
I have no warranty case and i saw on the shipment company that he mades a mistake on my email adress !!!!
So i have no news on my phone, they can't join me by email .... GREAT !
My computer is gone the 20/02/2015, arrived in Germany the 24/02/2015.
That all that i know. and i can't follow the repair status on the website because he didn't provide me any Case ID.
(ex : 800xxxxxxx).
Can someone from the support help me ! change the adress or do something... I worry that my computer could be definitely lost ...
Even if they delivers it to the nearest postoffice to my place, i wouldn't be aware of it, and i couldn't take it because i have no number ...
The Service Number is : 704281781. But i really don't know how and where i could use it.

You can try contacting Apple:
Apple - Support - iPod touch - Contact Us
Maybe we can help you with the problem. What is the wording of the error message you are getting? The following lists the common errors and their resolution.
http://support.apple.com/kb/TS3694

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