Can't generate Waveform in video - worked for a while then Stopped!

Importing mpg video had been working fine.  I imported several, cleaned up the sound, then saved in flv format - no problems.  Then suddenly it stopped.  I still get the video, but no waveform - no audio.
Called tech support, wasted 2 hours with someone who didn't know anything other than reinstalling the software.  Reinstalled, updated, still no good.
I vaguely remember that when I initially installed the 30-day trial version of CS4, the mpg audio (from Handycam) didn't work.  Then when I purchased, I downloaded an update from Adobe that added support for other codecs.  That's when it started working.
Any ideas on what updates/codecs that would be?
And now the media encoder drops the audio too, from the mpg's when converted to flv.  that's why i'm thinking it's a simple codec issue but I'm not getting anywhere.

Hi greer,
Right around that time this morning we had a problem with some of our browser servers that may have caused the issues you saw. Can you give us some details about what time you were testing, what url(s) you were testing, and which browsers you were testing?
Did you see any of your screenshots succeed, or were they all failing?
Regardless, we restored the servers fairly quickly and got everything working, is everything working ok for you now?
Thanks,
Mark

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