Can't ger my phone out of recovery mode
i tried to restore my iPhone to factory settings however half way through it was unable to complete for some reason. Now my phone is stuck on the screen saying it needs to be connected to iTunes. When I do, I get the option to retore but then I get a notice saying there was a problem downloading the software. An unknown error occurred (-39). Help !!!
Hi there Ambpetersen,
Welcome to Apple Support Communities.
It sounds like you’re seeing an alert message when attempting to restore your iPhone, which is in recovery mode, with iTunes. Do you see a similar alert message when trying to download some other content, like TV shows or music, from the iTunes Store?
Try updating iTunes and disabling any web accelerators that are installed on your PC, as suggested in this article:
iTunes: Advanced iTunes Store troubleshooting - Apple Support
"Error 39"
This can be caused by outdated iTunes software or web accelerators.
To resolve, download the latest version of iTunes for Windows at apple.com/itunes/download/
If already on the latest version, look at disabling or uninstalling any web accelerator software and restarting.
Also, try the general troubleshooting suggestions in the article below.
Resolve iOS update and restore errors in iTunes - Apple Support
Ciao,
-Jason
Similar Messages
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How can i get my phone out of recovery mode with out restoring it
iphone 4 got stuck in recovery mode after updating it.
You will need to restore your phone to get out of recovery mode, if you backup on a regular basis, then you can restore to that backup.
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P.S when i tried upgrading my phone before,i got an error 11 ....how can i fix that??Error 1015 means that your iPhone is jailbroken or hacked. There is no solution that you can get in an Apple hosted forum.
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Hey eburkett,
Welcome to Apple Support Communities! I'd go through the following article, it'll help you troubleshoot and resolve your Windows PC not recognizing that your iPhone is connected:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
David -
I will literally cry for the rest of my life if these pictures get deleted forever and I wont risk it.
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
Restore from Backup
http://support.apple.com/kb/ht1766 -
HT201210 why can't i get my phone out of recovery mode
hello im having trouble getting my phone out of recovery mode. i tried to restore it but it keeps telling me thier's an unknown error???
I have the iPhone 5 and tried to restore it. It also does not come out of it and does not restart on its own. I'm interested in the answer as well.
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I've tried everything to get my phone out of recovery mode but nothing is working.
Hi,
I recently started updating my phone to I.O.S 8.1.3, and it was downloading and updating fine, then it said it had an error updating. I turned it off and on again to see if that would work, and when I clicked install it showed up as if it was turning off. It then showed up that I needed to connect to iTunes. So I did, and it said it was in recovery mode, and that I needed to restore. So I tried that and it said multiple times, when I got part way through the restoration, that the network had timed out when it hadn't. So I researched ways to get it out of the recovery mode.
I've tried:
holding down home and lock button
holding down lock and volume button
downloading tinyumbrella, however it wouldn't let me open it
Putting it into DFU mode and restoring
Nothing is working! I don't know what to do, I need my phone for when I'm travelling and now I don't have one.
Anyone got any more ideas? I'll be incredibly grateful.
If I can't get this to work I've wasted £200 of money on a phone that decides it's logical to kill itself. I won't be doing that again.I was trying to download TinyUmbrella because some people have said it basically kicks phones out of recovery mode, and I did try that but it hadn't worked, it kept loosing connection with the phone even though it was connected.
I took the phone to the O2 shop and they did something to restore it, so it's working fine finally thanks for replying! -
How do I get my phone out of recovery mode without restoring it through iTunes?
I tried to update my software, and my phone went into recovery mode. Now it says to restore it through iTunes but when I try that, it says its unavaliable to restore. What do I do to get my phone out of recovery mode??
You don't. What do you mean it says "unavailable to restore"? What is the EXACT wording of the message you're getting?
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How do i get my phone out of recovery mode ?
how i can i get my phone put of recovery mode? if i go on itunes and click restore it says i will lose my media and data, is that true ?
This article explains:
iTunes: Restoring iOS software
If you have a previous backup, you should be able to recover as explained in the article. -
How do I get my phone out of recovery mode? what made it go into this mode? I was just syncing it!!!!
It's impossible to say exactly why it went into recovery mode. To get it out, plug it into your computer running iTunes and restore it.
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how do i get my phone out of recovery mode without restoring it. I have an iphone 4. i have nothing backed up to icloud and i really cant lose all of my data
You don't. Once it's in recovery mode, anything that was on the phone is already gone.
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i cannot get my phone out of recovery mode, when I tried to restore on itune it gives me error 1608. please help me
While YOU may not have attempted to jailbreak the phone, SOMEONE ELSE did. Error 1015 occurs by attempting to restore a previously jailbroken phone.
It's very likely you may NEVER get your phone out of recovery mode and your phone may be rendered permanently bricked.
Terms of Use of this forum prohibit the discussion of jailbroken phones. You'll have to scour the internet for a solution to your problem, if indeed one exists. -
How to take my phone out of recovery mode without erasing all data
I recently tried to update my iphone in itunes but an error occured and now my phone is stuck in recovery mode and it says that if i restore i will lose all my data. How can i just go back to where i was before i tried to update. I cannot contact apple because i don't have a phone.
If i recently synched my phone(days ago) why wouldn't it go back to those settings. Itunnes wont even recognize my phone now.
17 minutes ago - 4 days left to answer.Found this, might help. Use at your own risk.
http://ipitg.net/how-to-kick-iphone-out-of-recovery-mode-windows/ -
I need someones help and can tell me the reason why my itunes is flashing error 23 when I go to pull my phone out of recovery mode
Hi there SarahM426,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
-Griff W.
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