Can't get 2 Ipods onto one computer system-one Ipod frozen

I got 2 Ipods for my kids for xmas. I can only get one Ipod to connect to the computer. I went to the Apple store and spoke directly to an associate that said, there is no problem it will be fine. I connected the Ipod to charge the battery and it said do not disconnect. However, my computer sends a message that said, USB port not recognized, please disconnet immediately. I did and know my daughters Ipod is frozen with do not disconnect on it. We have the 30GB Ipods and they have not been able to do anything with it since they got it for xmas. Any help would be very greatly appreciated.
Thank you,

Hey, I went and called Apple Support and actualy got a person!!! He talked me through some opening and adding information on my computer and both my girls can have their Ipods connect now. Not at the same time, just the computer recognizes both Ipods and they can do their downloads.
The number is: 1-800-275-2273
I hope this helps others.

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Can't get 2 Ipods onto one computer system-one Ipod frozen

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