Can't get 8530 to let me setup email accounts.

Question

I just got a new 8530 Curve.  When I go to setup my hotmail, yahoo, gmail, email accounts it won't let me.  Is this Verizon's problem or with the phone?  I'd like to get it done.  Thanks.  

Answer 1

BIS = BlackBerry Internet Service. See this FAQ:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for
BIS is a service, hosted by your carrier/RIM, that is enabled when you subscribe, from your carrier, to an adequate data plan (the last one described in the FAQ). BIS enables your BB to do all of those things listed in the FAQ. For email, BIS functions as the intermediary between your BB and your email service(s)...it is what enables (from the perspective of the BB) true PUSH email.
You have a BIS account, managed by your carrier. BIS accounts can (not MUST) have credentials. Credentials for BIS are needed if you wish to access your settings (email configurations, for example) from a PC/browser since there is no way for BIS to recognize you -- when you use your BB, it knows who you are and can get into your account without credentials. But, once BIS credentials are created, they must thereafter be used via the BB interface as well -- but it has a checkbox for "remember me" so you only have to enter those credentials on the BB once.
So, it would seem that someone created credentials on your BIS account. It could have been the carrier for whatever reason. In any event, you need to contact them so that you can have the credentials and use BIS...you must be able to log into BIS in order to add new email configurations, modify existing ones (when you change your email password, for instance -- that is stored inside of BIS so that it can retrieve and deliver email to you), and other things (e.g., Sending Service Books when there is a problem).
Contact your carrier. They will likely need you to tell them something so that they can validate who you are. They can then reset the BIS account credentials so that you can again use it.
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
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