Can`t get a connection with i-tunes store, although ID and password are correct. A lot of app-updates are not possible
a connection to i-tunes store is not possible
Quit the App by opening multi-tasking bar, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.
Relaunch the App and try again.
Restart the device. http://support.apple.com/kb/ht1430 and try again.
Reset the device and try again. (Same article as above.)
Sign out of your Apple ID in Settings > iTunes & App Store, and then sign back in and try again.
Delete the App, and then reinstall it and try again.
Similar Messages
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My HP laptop recently 'crashed' and had to be reset to factory settings. I've tried to re-download i-tunes but nothing seems to be happening. My i-pod Nano (4th/5th gen) is fully charged but I get no connection with i-tunes as I used to. Help?
Hi, Primmy1.
Thank you for the question. Below, I have attached a couple troubleshooting articles that will help resolve the device not being recognized by iTunes.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
If the issue still persists after processing these steps, see the section in the article below labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8.
Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H. -
I need help whenever I want to install a new application I receive a message that I cannot be connected to I tunes store although I am connected to the Internet Help
Click here and follow the instructions to change the iTunes Store country.
(85848) -
I have a HP-6210 Laptop with Windows 8.1 ... and Videos are not playing from youtube espn etc
I have a HP-AMD A4-6210 Laptop with Windows 8.1 ... and Videos are not playing from youtube espn etc
This question was solved.
View Solution.Hi,
Try a clean installation of the flash plugin/activeX as follows.
First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
Flash Player Uninstaller.
When the download has completed, close all browser windows, open your Download folder and run the uninstaller. After this has completed, restart the notebook.
When windows has reloaded, download and install the latest version of Adobe Flash. Note: You may want to deselect the option to include McAfee Security Scan Plus before downloading.
When the installation has completed, restart the notebook.
If the above doesn't correct the issue, then try the following.
First of all, download and run the Shockwave uninstaller on the link below.
http://fpdownload.macromedia.com/get/shockwave/uninstall/win/sw_uninstaller.exe
After this has completed, restart the notebook.
When windows has fully reloaded, download and install the latest version of Shockwave on the following link.
http://get.adobe.com/shockwave/
Again, after this installation, restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
I can't log into FaceTime or Messages, checked that my ID and password are correct, checked that settings are set correctly. Could it be that latest OS download changed my configurations that disable access?
Update to above question:
Hello All,
To anyone with the same problem described above, on THEIR iPad (if it is running iOS 7.0.2):
Go to Settings; Mail, Contacts, Calendars; DELETE your *******@btinternet.com e-mail account, that you originally set up either using 'Other', or the 'BT' option which I am sure was in the list previous to the iOS 7 update.
Then ADD a NEW account choosing YAHOO from the list of options. DO NOT USE 'OTHER'.
Enter the correct details just as you (almost certainly) had already done in your previous attempts using 'other'.
When you see the 'verifying......' and 'the blue ticks' you should be able to exit settings and open your mail app and then receive all your 'old' e-mails again, AND be able to SEND as well.
All my 'old' e-mails, were NOT found in the 'old e-mail' folder though. THEY are still in my inbox.
So this fix worked for me.
After I deleted my account from 'OTHER' and put it in Yahoo, I like other people also ended up with more folders.
I hope this works for you on YOUR Apple devices.
Bob -
I cannot connect to facetime. My apple id and password are correct. It asks me to check my network connections, but check what? I'm connected to the web by wifi. What else do I need to do?
If you're behind a firewall, try following tip. it'd solve your problem.
http://support.apple.com/kb/ht4245 -
How does one shut off and reboot an I Pad? I think you have to hold button to the right for several or more seconds until a red arrow appears. I am not sure and I want to resume my connection to I tunes store and heard this is the best way for them to get back to me with certain info.
Thanks. I tried every method to reconnect to the I Tunes store since the error was cannot connect and I could not update or download apps, even tho the I Pad worked fine otherwise. When it re booted and re set the I tunes store message popped up and asked me for some credit card and other info. When they got it I was back in business and apps could download as before. I tried every other suggestion online and this was my last chance and it worked great. My router had to be re set the other day by turning it off and then on, and that's when all this started happening. Probably changed the I Tunes setting but I never thought it would affect the IPad in any way since all my othe computers worked just fine.
Again, many thanks.
Happyharv -
MMy wife had bought an iPad from a friend. My wife already has an iPhone, which is registered to iCloud. She cannot acces iCloud from the new iPad. It says her username and password is not authorised. What do we need to do.
This could be a couple different things.
The device is not authorized to the Apple ID.
Continue setup for the ID on the device.
There is an account issue
Is she able to get signed in at
Appleid.apple.com
and manage the account
Can she get signed in at
Supportprofile.apple.com ?
How many devices are registered to that Apple ID? -
HH1.5 - can I get faster connection with it?
Hello everyone
I have a Home Hub 1.5, and although the conection is stable I would like to get faster download/upload speeds if possible.
From speedtest.btwholesale.com just now I get the following
Download Speed (Mbps): 2.21
Upload Speed (Mbps): 0.33
Ping Latency (ms): 41.25
As a test I went to my sisters flat earlier today (she lives in the same block as me), and ran the same test using her Sky broadband connection on my laptop, got these results
Download Speed (Mbps): 6.27
Upload Speed (Mbps): 0.82
Ping Latency (ms): 38.75
So her download/upload speeds appear to be between 2 and 3 times faster than mine.
I would welcome any advice on how I can get performance close to what my sister can get on my HH1.5 (if possible), below are the stats from the hub and details of our exchange too - we are less than 1km away. I have spent a bit of time today trying different channels on the hub without success.
Any questions, please let me know. Welcome any advice you can provide.
Many Thanks, John
BT Wholesale information
ADSL status:ADSL Max statusDSL status:21CN WBC status:FTTC status:
Enabled as of 31/03/2000
Enabled as of 31/03/2006
Enabled as of 03/07/2005
Enabled
Available in some areas
Uptime:
0 days, 6:02:27
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
555 / 3,203
Data Transferred (Sent/Received) [MB/GB]:
172.06 / 3.58
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
10.0 / 20.0
SN Margin (Up/Down) [dB]:
14.0 / 28.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
1 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
FastHello imjolly / reed_richards / everyone
As per the "first steps" page
I have an older master socket. There was some sort of phone "splitter" between this socket and the microfilter, I have removed this and restarted the hub. ADSL statistics 14 mins later are below
DSL Connection
Link Information
Uptime:
0 days, 0:14:30
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
691 / 3,435
Data Transferred (Sent/Received) [MB/MB]:
1.10 / 8.80
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
9.5 / 19.5
SN Margin (Up/Down) [dB]:
10.0 / 27.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
0 / 0
Line Profile:
Fast
I then ran speedtest and got the following results
I have also done the quiet line test, I did not hear any noise on the line.
A couple of further things to add
- previous connection time showing only as 6 hours was due to problems getting to homehub home page (i.e manual reset). Prior to that it had been running for months without re-start, and performance was same as now.
- The master is not the only phone socket, but the microfilter is plugged directly into the master socket now.
I do not really understand why the speedtest results are showing max possible speed of 4Mbps when I can go down the hall to my sisters place and get 6.27Mbps. It is a very large building so I imagine there could be multiple lines in and I happen to be on a slow one?
Welcome any answers, guidance that can be provided.
Thanks -
Can i get some help with i-tunes?
i just got the new version of itunes and now it wont even start up. theres no message or anything. i tried right clicking it and clicking open and it still doesnt work.i also, before the problem, saved all the itunes music to a seperate folder in a different folder and that wont work either. can som1 please help me?
Hi, R2X.
I think you've already answered the first couple of questions but let's try to get an idea of what might be going on with some preliminary questions from b noir's "smack" for iTunes launch failures:
Is there an error message associated with the launch failure?
If so, what does it say and what (if any) error numbers are there?
If there's not an error message, let's check your QuickTime (its well-being is a requirement for a functioning iTunes).
Go to the XP Start menu > All Programs and try running QuickTime.
Does it start?
If not, then the same question as for iTunes - is there an error message?
If so, what does it say and what (if any) error numbers are there?
Do you notice any other peculiar behavior with QuickTime? -
How can I get internet connectivity with my iPod Touch cabled to my PC?
Most devices "tether" to a computer (PC or iMac) for internet connection. I cannot find any reference in the user manual on getting internet access from the connected PC to the "tethered" ipod touch. How can I accomplish this?
Hi,
The iPhone 3G and iPhone 3GS support Internet tethering over a USB cable, as described here: http://support.apple.com/kb/HT3574.
The iPod touch can connect over a Wi-Fi network, as mentioned here: http://support.apple.com/kb/HT2031.
If your PC has a wireless card, you may be able to create an Ad-Hoc Wi-Fi network that can share the Internet access to the iPod touch.
You can also get a wireless router, like an Airport base station http://www.apple.com/wifi/.
-Jason -
Hi so my phone seems to not be connecting to any computer on i tunes. When i plug it into my macbook pro it charges but will not connect to i tunes. I tried another i phone 5s and it did connect to the computer so its definetly my phone that has a problem, Are there any settings or anything that i can change so my i phone will connect to Itunes so i can sync.
Ps: this has never happened before and ive synced my phone plenty of times on this computerHi elliezzz,
If you are having issues with your iPhone not being recognized by iTunes, you may find the following article helpful:
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Regards,
- Brenden -
I can't find out if there is a credit card already attached to my apple ID and password. Every time I go into iTunes, as apple instructs me to do, I can't get into "Review", as it "times out" right after choosing the "united States" for the country of origin. Every time. All seven times now. I received this phone as a gift from my wife and she can't remember if there was a credit card put on file, but thinks there was, since she's pretty sure they wouldn't let her set up the apple account for the new phone without it. You would think that this should be easy to find with my ID and password and security info and all, but after almost an hour, we are at our wit's end!! Please help!!! THANK YOU!!!
I have the same problem too and tried alot of things like time zone , restarting or changing DNS of wifi connection to 8.8.8.8 still nothing happens .. !!
iPhone 5s, iOS 8.3 -
i can't get my cd burner to read any blank cds so i can burn them.It will read a prerecored disc trnasfer it to the library but it will not burn a new disc
Thank you for the response!
I tried not to provide too much information so that it would be overwhelming. As soon as you complete it, let me know, and we will go from that point.
In addition, here is a random document from Macrium Software regarding VSS errors, if you want a little more reading and explanation: How to troubleshoot Microsoft Volume Shadow copy Service errors
Thanks and have a great day!
Mario
I worked on behalf of HP. -
Can I get a print out of all my website usernames and passwords
My laptop is 'playing up' and refusing to start on some days. If I get another machine a hard copy or a printout of all my web site usernames and passwords would be handy. If tried to Print The screen but that doesn't or will or work. I've also tried highlighting all of them and then tried to get it to print (using Control + P and that doesn't work either. Any advice
I don't think you can actually print out the list like you describe -- but a better option would be to set up Firefox Sync and make sure everything is synced on our servers. Once you get the new machine, you can simply add another device to your account and pull down all passwords to your new machine that way. This page explains how you set up Sync: https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync?esab=a&s=sync&r=2&as=s
Another option would be to make a backup of the profile folder of Firefox. This would copy all of your settings related to Firefox and you could then just transfer that to your new machine. This article walks you through the procedure: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles?esab=a&s=profile&r=1&as=s
Hope this helps!
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