Can't get a digital copy of a movie to play!

I got the box set of Lord of the Rings with all the digital copies for christmas. I have since tried to get the Fellowship of the Ring on my itunes account and as far as itunes is concerned, it shows it as having worked. But when I hit play, all I get is a grey screen with no sound and if I try and get it on my Ipod touch 8G then I am told that I am not authorized to do this. I have tried everything from restoring my ipod to reauthorizing my computer. HELP!

iTunes menu Store -> Deauthorize.
Then iTunes menu Store -> Authorize

Similar Messages

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    Hiya!
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    http://support.apple.com/kb/HT1539
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