Can't get a paper bill

Previous quarter after numerous problems viewing my online bill I asked to return to paper only billing. Unfortunately this wasn't actioned and I received an email stating my bill was ready to view. Both online help and customer services both promised to send me a paper copy. Customer Services also cancelled my DD and postponed follow up to give me a chance to view my bill.
Unfortunately I still haven't received anything.
Spoke again to customer services who agreed to request another paper copy for me. However when I asked what I should do if this one doesn't arrive, he said other than look at my online bill (which I have given up trying to do) all he could do was follow procedures and re-request it in the same way again. He seemed to think the problem must be with the Post Office, despite all other mail getting through including my BT Bus Bill, BT Vision and reminder letter for my original bill.
He refused to accept there was anything else BT could do other than follow the same procedure he was doing and "nobody in BT" could do anything else. I understand he has a process to follow and there are limits to what he has access/ authority to do but he refused to accept there was any way anyone could manually manipulate the system or that anyone else could talk to me. (We went round in circles for several minutes before I finally gave up)
I know I have a bill to pay and will be happy to do so as soon as I have had a chance to look at it. Maybe a copy of the bill will arrive next week, but if it doesn't there seems little point in trying the same process yet again. In such a case, there must be a way to get an issue through to invoice production to sort it?

Hi Gedge
Welcome to the forums, I can have this looked into for you, can you email me at [email protected] with your BT Account details and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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