Can't get a password reminder

HP Photosmart Plus e-alll-in-one 8210 series
Windows XP
trying to log in; can't get a password reminder cause it says my email doesn't exist; can't register cause email exists!  any ideas?  I really don't want to register again wit ha different email which is the only suggestion I have been able to find in the "help" list. Thanks.

Hi barbma, can you recall if you have ever used the email address in question to register another HP online account e.g. Snapfish? Other users have found this to cause a conflict when they then try and register for an ePrintCenter account. You could try going to the Snapfish login page (this is the US version but you can change country in the top right of the page) and trying to sign in with the email address and the password you use for that address. If that doesn't work try clicking the forgot password link and if the Snapfish service emails you with instructions on resetting your password it will prove that you do have a Snapfish account. Once you've reset the password try using this and the email address to create an ePrint Center account.
Hope this helps you get an ePrintCenter acccount created.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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