Can't get a rented movie to open

I Downloaded a rented movie from the iTunes Store, when I go to play the movie I get a black screen. I have the controls to start, rewind, sound etc. have a list of chapters, but the movie does not play.
how do I get the movie to play?

kmogg,
The article linked below details a number of troubleshooting steps that can help resolve playback issues in iTunes on your computer.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/en-us/HT203205
If the window for viewing your rented movie has passed, the link below details how to report the issue to the folks in the iTunes Store.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/en-us/HT204084
Sincerely,
Allen

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