Can't get a song that was purchased. What do we need to do?

Question

We purchased our first song from iTunes from a redeemed iTunes Music Card. It did its download, but then gave a message stating the file may be corrupt. Then suggested to run 'Check for Purchases...'. We ran 'Check for Purchases' and waited and waited and waited (over 30 minutes on the last attempt) only to never get a response. What happened? Is there something we should be doing different? We've attempted this many times including from shuttting down the iTunes app and even after rebooting. Same result. Now the song isn't even under the 'Download' icon.
Can someone help?
Thanx!

Answer 1

Check your Purchased Folder (left hand side of iTunes, under the Store Category). If you see the song in the folder than you have downloaded it successfully, no matter what the error message was. If the song isn't there you need to check your Purchase History. You can do this by clicking on iTunes Store (left hand side of iTunes, under the Store Category) Then on the right hand side of the store page is a category called Quick Links. Click on Account and sign in and check to see if the song is in your Purchase History. If it IS there and NOT in your Purchased folder (left hand side of iTunes) than you should e-mail the iTunes store and let them know your situation and what the error message said while downloading. You can e-mail the store by using the e-mail form on this page http://www.apple.com/support/itunes/store/buy/
Don't forget to make sure your computer meets System Requirements for having iTunes on your computer ~.~