Can't get adobe export pdf to download

I paid my yearly renewal today for Adobe ExportPDF and haven't received a download button.  I followed help instructions reference using a different browser (using IE normally) and when that didn't work I followed directions to deselect enable protection mode in tools, restarted IE, went into my account and it shows the renewal was paid but no product to download.

Hi Ruth,
I apologize for the trouble this has caused you.
In checking your account I do see the renewal. Sometimes it takes a bit of time depending on how long it takes to for the credit card charges to go through (all CC companies are different).
Please try again in an hour or two? If you do need to utilize the service before that time, I would be happy to assist you.
Let me know!
Kind regards, Stacy

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