Can't get Airport Express A1088 to work with A1264

Hi,
My modem and office are at opposite ends of my home, so I've been using 2 x Airport Express base stations (both A1088) to connect to the internet. One is plugged into the modem via an Ethernet cable, the other is set up in a hallway to extend the range (I just lose the signal if I only use one AX). On Sunday, one A1088 "died" so I bought an A1264 to replace it. I've tried to set them up as a network (following WDS instructions on this site, etc), but no joy. Airport Utilities just won't "see" them. Any tips for set-up or ideas where I might be going wrong? Is there a step-by-step guide anyone can direct me to? Or would I be better off just buying a second A1264?
Thanks in advance for your help.

Consider it purged, John!
I got a survey which I filled in as constructively as possible (largely because I didn't want to get the second guy any grief because I feel he was as helpful as he was able to be.)
I finally sorted out the issue, with one final hiccup ("Join a network" was so branded on my brain from my attempts at THAT ACRONYM that I forgot I needed to use "Extend a network" instead – d'oh!)
Crazy as it sounds, I think one problem is with terminology. If I'd said "802.11n" and/or "802.11b/g" instead of A1264 and A1088, the Applecare guys may have got what I was on about a bit quicker, but surely the customer is going to go by the name on the label (ones that also seem to be used everywhere from this forum to eBay!), so surely it's up to Apple to make certain their staff are aware of model numbers, etc?
I agree with what you're saying about customer service. It's probably not an easy job - I don't think I was rude at any point (at least I hope not), though I may have sounded whiny and stressed, which would have been nothing personal, just frustration with the situation. But there are ways for helpline staff to say, "OK, let's go through this one step at a time…" without getting uppity!

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