Can't get an album onto any devices from mac

Got a new album directly from an artist's site, as they had it as a fan promotion.
It's great, and imported into iTunes on my mac, no problem. But I can't get it onto the iPhone or iPad. I tried making a playlist, ruled off match and did a manual sync, turned match back on. Nothing works; it's as if it doesn't exist. Anyone have any ideas? It's really annoying.
itunes 12.1.05
iphone 5s

Hey Adrien12,
I understand you are having trouble getting a song you downloaded from an artist's website to your iTunes library synced to your iPhone.
Rather than turning iTunes Match off, have you tried to manually update iTunes Match with this new music?
Click on the link below for complete details, and then give this particular step a try:
How to troubleshoot iTunes Match - Apple Support
https://support.apple.com/en-us/TS4054
Songs appear to be missing
Songs containing DRM (Digital Rights Management) might not appear in iCloud, or might appear grayed out. This can occur if your computer is not authorized to play that content. Try authorizing your computer, then manually update iTunes Match. To determine what Apple ID your computer needs to be authorized for to play a specific song:
Locate and select the song in your iTunes library.
Choose File > Get Info.
In the Summary tab, locate the Account Name field in the right column. Write it down. 
Click OK.
Choose Store > Authorize this Computer.
Type in the account name from the Summary field and enter its password. Click Authorize.
Choose Store > Update iTunes Match.
Cheers,
Judy

Similar Messages

  • I recently purchased an album on my iphone but it didnt sync to my pc, the phone was subseqeuntly stolen, how can i get that album onto my itunes?

    help! my iphone was recently stolen before i had chance to sync it or back it up to icloud i purchased an album, how can i get that album in my itunes to listen to.  I can search for the album an it just comes up purchased but i cant listen to it

    If you bought it from the iTunes Store, click here and follow the instructions; the process of iTunes Store content being put in the iCloud is automatic.
    If you got it from another source, reload it from that source.
    (88973)

  • How can i get a CD onto my iPhone from my computer?

    I Just got a new CD and i loaded it onto my computer (its on iTunes) and when i plug my iPhone in it wont automatically download the CD. How can i get it onto my iPhone?

    Hello there, justinlove143.
    The following Knowledge Base article provides the how-to steps for syncing your music to your iPhone:
    iOS: Syncing your data with iTunes
    http://support.apple.com/kb/HT1386
    To sync via USB:
    Sync using USB
    Open iTunes.
    Connect the iOS device to your computer using the included USB cable.
    Click the Device button in the upper right corner. (If viewing the iTunes Store, click the Library button first.)
    Some tabs may not appear if you don't have the corresponding content in your library. For example, if you don't have any podcasts in your library, the Podcast tab won't appear.
    Click Apply, in the lower-right corner of the screen, to sync.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Can't get Photoshop CS6 onto new device

    I recently purchased a Wacom Cintiq Companion tablet, which has the ability to run products such as Photoshop on it. However, I purchased my version of Photoshop CS6 over a year ago, and am now unable to find a download link for it, as my order history will only go up to the previous 30 days. My version of Photoshop is currently only installed on one other device, so I should be able to add in the tablet as well. Any answers as to where I can find my download link or a means of installing Photoshop onto my new tablet?

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    Alternate Trial Source:
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    http://prodesigntools.com/adobe-cs6-direct-download-links.html

  • Can't get old apps onto new device?

    I have a 4th gen iPod touch. I just got a brand new 5th gen. I want to get all of my old apps onto my new device but I can't figure out how. My old device was backed up on iTunes but it wont connect to the new one. If I can get all my old apps on my new device, can someone please tell me step by step how?

    See:
    App Store: Downloading Older Versions of Apps on iOS - Apple Club

  • HT201302 how can i get photos back onto my iphone from my mac

    i want to get pictures that i put on iphoto back on my iphone

    If you wanna transfer photos from your Mac to iPhone, you can appeal to iPhone Transfer, once you open it on your Mac, you can import your desired photos into it and it will save in your iPhone automatically.
    Hope it helps.

  • My PC has been restored to factory settings some of my photos are in a album on my iphone only how can i get them back onto my pc

    I have had to restore my PC to factory settings and didnt back up all of my photos but they are in seperate albums on my iphone 4 how can i get them back onto my pc many thaks johnmall

    You can transfer contents from your iPhone back to iTunes library:
    First, *BEFORE you connect the iPhone, please go to the iTunes preferences and select "devices", then select "disable automatic syncing for iPad, iPhones and iPods"*.
    Then, for those songs that you purchased on your iPhone: Transfer purchases from iPod to iTunes.
    For all other non purchased contents (your photos etc), their are ton of third party programs, some is free: iDump, Floola. Some is shareware, but they does preserve playlist/ratings/playcounts/artworks etc: iCopyBot, CopyTrans

  • How can I get iTunes to display the tracks from a CD in their original (album) order?

    To be absolutely honest, I don't really understand what this box is for, so I shall just use it to repeat and expand on my question. (I have already sent a "Feedback" comment on the same topic).
    How can I get iTunes to display the tracks from a CD in their original (album) order?
    It seems to me that there is something very basic wrong with the way iTunes handles CD Tracks.
    Professionally produced CD tracks are seldom if ever in a randomised order. Why then does iTunes seem unable to display the tracks in the order they appear on the original CD source - whether from a personally owned CD or from a download from the iTunes Store?
    Some music demands a specific, non-alphabetic sequence in order to make sense. Why does it seem that iTunes only offers Alphabetic, or reverse alphabetic order - both of which make a nonsense of the original, often intended order of tracks?
    Why not replace the so-called "cover-art" in the bottom left hand corner if the iTunes window - which, while it may look attractive to some, gives the barest of information concerning the original disc, with a list of the original CD tracks in their original order, so that the user can easily reestablish the order in which they should be played.
    As I would expect legibility might be a problem with doing this, why could not the original contents, (in their original order), at least, be displayed when the "cover art" is double clicked-on - the result of which at present gives me an enlarged version of the "Cover Art". While on the subject of the contents of the source disc, what about all the album notes which someone takes trouble to write in order to increase the appreciation of the music on the CD and the listener's general background knowledge of the artists involved. Such notes, it seems to me, have considerable intrinsic value in their own account. I would, I think, normally be prepared to buy such "Sleeve notes" - so long as a "taster" was supplied (as it is for the music) - for something like the cost of a single 'Tune" on iTunes.
    These two aspects let Apple iTunes down enormously, in my opinion. I think that by chopping even quite protracted sequences of music up into bits does no one any favours - except perhaps Apple's already quite substantial bank balance. People have to be aware that two and a half, to three and a half minutes is a very short time to develop a piece of worthwhile music, and that there are many, many composers, not all of whom are alive today who have written music that huge masses of mankind value for the enrichment of their lives and the human condition in general.
    Please make the viewing of iTunes tracks in their correct order by default possible. By all means have the alphabetical variations available as offering a different approach to the music, but not the sole approach to it - PLEASE.
    Frustratedly yours
    Alan Whitaker
    PS I work at my old 24" iMac Intel Core 2 machine which runs OS "Tiger" - because it is more beautiful to look at, the screen is more pleasant to work on, and because, in some ways it is more capable (it will run FreeHand MX without needing a "patch"), than my more recent 21.5" which runs "Snow Leopard". (I don't find it that much slower, either).

    Dear Mike
    Thanks for the support. I am utterly amazed that after all the hype about how good iTunes is that it cannot play a downloaded CD in the correct order, and that what that order should be is not available directly from within one's own iTunes installation. (I know that one can go back to the iTunes Store to check what the order should be, but having downloaded the tracks surely iTunes is clever enough to retrieve this important information.
    My iTunes to differ from yours in that I have also noticed that it seems unable to download copies of my "talking books" in the correct order either. But in my case it downloads them - from a CD - in order, but with the first track downloaded first - so that it appears at the bottom of the column of tracks so that it would get played last! (At least this is, while being inexplicable, a relatively "logical" bit of blundering and because of this is relatively easy to put right!).
    I like many genres of music, some of which are not really programmed except perhaps by the artist performing them. I know that Frank Sinatra was very careful to programme his album songs to obtain a particular effect and in relation to the keys of the music. iTunes presumes to know better.
    Film scores may be totally randomly put together, in some cases, but in others the order is vital to one's appreciation of the music as a whole and how it relates to the plot of the film.
    In symphonic music most works are divided into sections and are conceived by the composer that way. Some individual sections may gain a life of their own if played separately, but they are never complete in the sense that the composer envisaged them without being placed in their proper context.
    Opera and probably most choral music too, is similar except that the words may well become meaningless if the order is changed at the whim of a piece of ill-written computer code, while ballet music has to be heard totally within its sequential context or it becomes meaningless.
    Finally, I would venture that iTunes, by jumbling up the order of the tracks as recorded on a CD, does an immense disservice, not only to the music on a particular CD, but to music in general, by expressing everything in terms of "Songs" - which it seems to interpret as stand-alone items of between 2 and 4 minutes whatever the genre. Even the way the iTunes publicity speaks of how many "songs" it can store instead of how many minutes or hours of recorded sound. This has to be another brick in the wall of "dumming-down" of people's expectations, and the shortening of their attention spans.
    I don't know about anyone else, but I feel betrayed by Apple over this. Perhaps the look, feel and general presentation of an item are not the most desirable features of a consumer product. Maybe it should be judged more on it fitness for the purpose for which it was sold. There is one other possibility - that Apple are trying to redefine "Music" - and that everything that lasts longer than about 3.5 minutes or is in the form of what could for want of a better term be called symphonic in the broadest sense is something else - not "Music" within Apple's new definition, at all!
    Well that's off my chest! now I can get down to creating some sort of order in my iTunes Libraries, knowing that I have to reconsult all the sources in order to confirm the source playing order.
    Anyway thanks again. At least I know that it is not just me
    alanfromthatcham

  • How do I copy files onto a hard drive (device) from Mac 2 7 pc. I'm able to transfer files from device but cannot transfer files to device. Anyone had same problem or can help solve this problem? Help pls

    how do I copy files onto a hard drive (device) from Mac 2 7 pc. I'm able to transfer files from device but cannot transfer files to device. Anyone had same problem or can help solve this problem? Help pls

    Welcome to Apple Support Communities
    When you try to copy data to the external drive, what happens? If you don't see any error, the external drive is formatted in NTFS, and OS X can't write in it.
    To be able to write on this external drive, you have to use an app like Paragon NTFS. Another solution would be to format the external drive in FAT32 or exFAT with Disk Utility > http://pondini.org/OSX/DU1.html Make sure you copied all the files of the external disk to the internal disk before doing it

  • TS1474 I have just tried to sync my iphone with my computer. All my purchased songs were replaced with what was on my computer which was nothing. How can i get them back onto my phone or computer?

    Hi, I have just tried to sync my iphone with my computer. I must have clicked the wrong thing, now all the songs i purchased through my phone from itunes were replaced with the itunes that was on my computer, which is nothing. Any ideas on how can i get them back onto my phone or computer? I can see them in the itunes store under purchases, but there are no options for me to download them again.

    Hi J8on,
    Thanks for visiting Apple Support Communities.
    You can find the steps to download past iTunes purchases to your computer or iPhone in this article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
    Regards,
    Jeremy

  • I had to get a new i phone and I backed up all contacts and photos to i cloud and now I can't get them back onto my new iphone

    I had to get a new i phone and I backed up all contacts and photos to i cloud and now I can't get them back onto my new iphone. Any advice?

    EVerything you need to know is here http://support.apple.com/kb/HT4859

  • I can't get three songs onto my 2nd gen shuffle

    I can't get 3 songs onto my 2nd generation Shuffle (bought 1 week ago). I can get anything else on with no trouble, just drag and drop, but these 3 songs I can't get on, I drag them over the "iPod" icon and they don't do anything, they just sit there and no little plus sign appears. Any other songs, the little plus sign appears and they get put on no problem.
    These 3 songs are from a CD I bought and paid for. Every other song from CDs I own that I've tranferred to iTunes will go onto the Shuffle with no difficulty, but not these three.
    To make matters worse, these 3 songs are from the only CD that actually mattered to me - it's a relaxation disk that was the whole reason I bought the shuffle in the first place. I had them on my old iPod that died last month and they went onto it no problem.
    Why won't they transfer onto my shuffle?
    I'm using Mac OS 10.4.9.

    Bingo. Thank you! I encoded them in "Apple lossless" when I originally uploaded. Among other things, the files were huge - I'd never noticed. (It didn't matter on my big old 40 MB, now playing in the Choir Invisible...) - I just changed the settings to convert it to (some other format) when it uploaded to the Shuffle, and everything is now fine.

  • My company runs Adobe Acrobat XI on a PC.  Our PC went down and we replaced it with a new one.  We need Acrobat XI on it and have bought it already.  How can I get it put onto our new computer?

    My company runs Adobe Acrobat XI on a PC.  Our PC went down and we replaced it with a new one.  We need Acrobat XI on it and have bought it already.  How can I get it put onto our new computer without having to buy it again?

    Hi chrisb75729216,
    I checked with your account but could not find any order history so you might be using another email address on forums.
    You will first need to deactivate Acrobat from old machine and then install Acrobat on the new machine by activating with the same serial number.
    Please download Acrobat XI pro from here: Other downloads
    If you have single user license, then remember that the software can be activated on maximum two computers, say your desktop at work and laptop at home.
    Regards,
    Anubha

  • I want to add a CD to my IPod Classic, the CD has been loaded into my library but my iPod is not showing on i-tunes and I can't get the CD onto my iPod.

    I want to add a CD to my IPod Classic, the CD has been loaded into my library but my iPod is not showing on i-tunes and I can't get the CD onto my iPod.

    Well if your iPod is not appearing under Devices in iTunes when you have it plugged into a high powered USB 2.0 port, then that would explain why this newly loaded CD has not synced to it yet. 
    Have you carefully worked through each and every single suggestion in this Apple support document?
    iPod not recognized in 'My Computer' and in iTunes for Windows
    B-rock

  • Hi, I downloaded a TV series straight to my Ipad, I now want to delete the series off my iPad but I can't get the series onto my computer. Help!

    Hi, I downloaded a TV series straight onto my iPad, I now want to delete the series off my iPad but I can't get the series onto my computer. It has the name of the series but no episodes. Help!

    How are you trying to copy them over ? You should be able to copy them over to the TV Shows section of your computer's iTunes via File > Devices > Transfer Purchases

Maybe you are looking for