Can't get any help

Question

On 4/29 I got an email stating that my security questions had changed.  Of course I had not changed them so I went in to change my password.  Low and behold I could not change my password!  I chose the option to have a passwored email reset sent to my email.  I tried this a few times over the next few days, but I never got an email, not even in my spam folder. 
Since then I have gone back and forth with the support people over email, and I have NOT gotten anywhere.  I tried calling, but was told they can't help me over the phone because my warranty had expired or something.  Meanwhile, I cannot use regular functions on my iphone, ipad, or ipod touch.  I can't update anything, I can't fix bugs, all I can do is use apps that don't require a sign on.
I have sent emails including all the information support asks for, however, no person I contact understands the problem,  They read the first sentance saying my security question had changed, they tell me how to reset my password.  When I say I can't change my password they tell me to use my email to retrieve my password.  It goes round and round.
Luckily I got a new iphone, so support would help me over the phone (finally) but what if I had choosen another phone?  I would be still stuck in this mess.
I've had apple products my whole life, and I've never had a problem until now.  Its been a month I've been locked out of my account.  I am seriously frustrated, I am 100% sure I will not buy another iphone.  I am really sad about the support, I'm not going to throw insults, but honestly people... read the whole email.

Answer 1

Hi,
I am going to comment.  You may or may not find this helpful but I am approaching it from "Two Heads are better than One"  with a bit of "A message is only as good as the receiver understands it"
You Wrote
I have sent emails including all the information support asks for, however, no person I contact understands the problem,  They read the first sentance saying my security question had changed, they tell me how to reset my password.  When I say I can't change my password they tell me to use my email to retrieve my password.  It goes round and round.
At this point the issue is NOT that the Security Questions appeared to have Changed it is the fact you can't access your Account as the Password seems to have been changed as well.
The first is only what led you to discover there was an issue with your Account.
Something along the lines of:-
"I can't access my account as the Password has been Changed - which I discovered when I could not recover it after first discovering my Security Questions had been changed.  I am afraid my Account has been hacked"
At this point you could have related the history of how you had discovered the issue and related what you had tried to do to recover the situation.
As I pointed out at the start I have the advantage of being able to stand back a bit and look at what the real details are.
These are not always that clear to anyone who finds themselves in this situation even before they start trying to contact people who might be able to help.
I also know from reading many posts here and trying to answer them that sometimes it does pay to sit back and try and read the message on several levels to make sure you have got the important bit.
It is also very easy to skim read and think you have the issue based on the first few words  (particularly if you work in one or two forums areas like I do when the "Same" questions get asked again and again in different words.
I am not trying to defend the Support people.
I might start answering a Question here and re-read it as I go and re-write the answer I was going to give as I realise the question is different than I originally thought. - I think all the good posters here take that extra time and make sure they have understood.
On the other hand I do only spend about 3 hours or so here each evening and like to make sure I have read and answered everything in the Message Beta and iChat areas.
I want to cut down on the waiting time people have - which in turn can lead me to rush things.
What I am trying to say that sometimes to urge to answer something quickly so someone has an answer leads to the job being rushed.
To use a bit of similar idea.
I get posts in the iChat area where the poster tells me their iChat will not work.
Sometimes the issue is that where they want to iChat from they also don't have Internet connections that work properly.
I can't help them with their iChat until I have sorted out why they are not on the internet.
The way you have phrased what happened to you makes it seem like you were pointing to the "wrong" thing.
Realistically there is no real "Right" or "Wrong" to this.
Your Message to the Support could have been "better".  Support must be used to this and should do better at reading the whole message and understanding the meaning rather than being too concrete about the words themselves.
The only other way I know out of this is to create a second Apple ID and post here in Using Apple Support Communities as the people here will bump it to to the Hosts.
AS I said,  just some thoughts.
9:12 PM      Monday; May 28, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
  iMac 2.5Ghz 5i 2011 (Lion 10.7.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.7.4),
"Limit the Logs to the Bits above Binary Images."  No, Seriously