Can't get Apple Remote to work

Please help - I received my new Apple TV yesterday and have been trying to set up but cannot get the remote to work. Whatever I press there is no response from the status light. I have tried Menu and right for 6 secs to pair -> nothing. I've tried Menu and every direction for 6 secs -> nothing. I've changed the battery, restarted the Apple TV. There is no obstruction to the IR. I can only assume the remote is faulty. Any suggestions please?

Take it back and exchange it.
If the remote doesn't work out of the box new then either remote is faulty or AppleTV is faulty (eg IR sensor not located properly in the case).
Either way one of them isn't working, exchange it.

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