Can't get artwork on Videos

I've imported some videos into iTunes 6.0. Each one has a blank box next to the title and duration. When I right ckick and open "get info" I click the "artwork" tab in order to add some artwork, but I can't because 1- the "add..." butto is gray and 2-It wont allow me to drag and drop a picture. Any ideas out there?
Thanks

ITunes 6.0 shows a single frame for all my videos except 2. I have heard that you can find a frame within a video that you like, and can then right click on the small preview pane, and click "Set Poster Frame". This is supposed to fill the blank box with the frame you have selected. I can not get this to work. I would be interested to see if anyone knows how to make this work.
Thanks -

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