Can't get audio in an .m4v file

I bought the QuickTime MPEG2 converter but it won't install. It says it is for an earlier OS.

Hi Ann, Thank you for the reply.
The problem isn't just on the timeline. When I double click the clip to open it in the viewer, I hear no audio there either. I checked the waveforms for all 4 tracks of audio, and the are all flat with no audio. Yet, again, I have audio in the clip, just not in premiere.

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