Can't get authenticated using an IMAP account in Macmail

I have been experiencing issues trying to connect a simple IMAP account into Macmail.  This is only happening on about 10-15 percent of all Mac desktops and Macbooks that we have in the field.  I believe that iCloud is involved with most of the systems that have the issue.  When attempting to authenticate, it will not authenticate to the SMTP server using the exact same password as the inbound (that doesn't connect most of the time) and yet it fails.  I can go out to a webmail client and login to this account without issue using the same password.  I have even downloaded Mozilla's Thunderbird, and it sets up on the same system that is failing in Macmail, without incident. 
Does anyone know what is causing this issue?

Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 ''if'' you set the browser to ''lie'' to TalkTalk mail by saying that you are still using version 3.6.
You can find the instructions for that in a post on the TalkTalk forums: [http://www.talktalk.co.uk/forums/showthread.php?t=185113#post2452787 Firefox 4 & TalkTalk webmail - Forums].
Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.
Does it work?

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