Can't get Backup Assistant to work on new phone

I just activated a Pantech Jest. I downloaded Backup Assistant (several times), and go to my online Contact list. But when I press the SYNC button nothing at all happens. Help!
Thanks,
Jim

Disgregard. I got it!
Jim

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Dear Support,
I'm having a nightmare! where I can seem to get either one wlan to work or the other but not both together.
I posted previously and reconfigured as per the suggestion, however the problem I get is that the secure wlan client associates, then de-associates after roughly 30 seconds with both a guest (no security) and secure (eap using ms ias as radius server)
my previous post is;
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Wireless%20-%20Mobility&topic=Security%20and%20Network%20Management&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddcfe12
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*Mar 1 00:04:35.105: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:04:51.391: %DOT11-6-ASSOC: Interface Dot11Radio0, Station 000e.35f8
.5d13 Associated KEY_MGMT[NONE]
*Mar 1 00:04:51.506: %DOT11-4-MAXRETRIES: Packet to client 000e.35f8.5d13 reach
ed max retries, removing the client
*Mar 1 00:04:51.506: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 000e.35f8.5d13 Reason: Previous authentication no longer valid
*Mar 1 00:05:15.176: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:05:32.703: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:05:58.780: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:06:16.141: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:06:40.759: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:06:58.145: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:07:00.560: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:07:18.020: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:07:43.902: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:08:01.254: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:08:16.172: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:08:16.737: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:08:37.397: %DOT11-6-ASSOC: Interface Dot11Radio0, Station AP-CDC#2 00
13.cefd.48ca Associated KEY_MGMT[NONE]
*Mar 1 00:08:54.732: %DOT11-6-DISASSOC: Interface Dot11Radio0, Deauthenticating
Station 0013.cefd.48ca Reason: Sending station has left the BSS
*Mar 1 00:08:57.193: %DOT11-4-MAXRETRIES: Packet to client 0013.cefd.48ca reach
ed max retries, removing the client
Thanks in advance for your assistance.
Any prompt reply will be greatfully received. I also rate responses.
Thanks again, regards, Adrian

Hi Ben,
Please find attached AP config, I can access the switch at the moment, but the config is fairly basic, trunk port with two vlans and vlan 1 as the native.
here's the ap config.
AP-CDC#2#sh startup-config
Using 2989 out of 32768 bytes
version 12.3
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
hostname AP-CDC#2
enable secret 5 $1$LQ1O$NKYZoYAeiahKw0805kLHg0
clock timezone GMT 0
clock summer-time BST recurring last Sun Mar 1:00 last Sun Oct 1:00
ip subnet-zero
ip domain name wlan.internal
aaa new-model
aaa group server radius rad_eap
server 10.10.10.2 auth-port 1645 acct-port 1646
aaa group server radius rad_mac
aaa group server radius rad_acct
aaa group server radius rad_admin
aaa group server tacacs+ tac_admin
aaa group server radius rad_pmip
aaa group server radius dummy
aaa authentication login eap_methods group rad_eap
aaa authentication login mac_methods local
aaa authorization exec default local
aaa accounting network acct_methods start-stop group rad_acct
aaa session-id common
dot11 vlan-name dmz vlan 2
dot11 ssid Secure
vlan 1
authentication open eap eap_methods
authentication network-eap eap_methods
dot11 ssid Guest
vlan 2
authentication open
guest-mode
username Cisco password 7 062506324F41
bridge irb
interface Dot11Radio0
no ip address
no ip route-cache
encryption vlan 1 mode wep mandatory
ssid Secure
ssid Guest
speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0
54.0
no preamble-short
channel 2412
station-role root
interface Dot11Radio0.1
encapsulation dot1Q 1 native
no ip route-cache
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface Dot11Radio0.2
encapsulation dot1Q 2
no ip route-cache
bridge-group 2
bridge-group 2 subscriber-loop-control
bridge-group 2 block-unknown-source
no bridge-group 2 source-learning
no bridge-group 2 unicast-flooding
bridge-group 2 spanning-disabled
interface FastEthernet0
no ip address
no ip route-cache
duplex auto
speed auto
hold-queue 160 in
interface FastEthernet0.1
encapsulation dot1Q 1 native
no ip route-cache
bridge-group 1
no bridge-group 1 source-learning
bridge-group 1 spanning-disabled
interface FastEthernet0.2
encapsulation dot1Q 2
no ip route-cache
bridge-group 2
no bridge-group 2 source-learning
bridge-group 2 spanning-disabled
interface BVI1
ip address 10.10.10.49 255.255.255.0
no ip route-cache
ip default-gateway 10.10.10.253
ip http server
no ip http secure-server
ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
ip radius source-interface BVI1
radius-server attribute 32 include-in-access-req format %h
radius-server host 10.10.10.2 auth-port 1645 acct-port 1646 key 7 xyz
radius-server vsa send accounting
control-plane
bridge 1 route ip
line con 0
line vty 0 4
end
AP-CDC#2#
Thanks again, regards, Adrian

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Message was edited by: WZZZ

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Can't get Backup Assistant to work on new phone

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