Can't get BT mail to work

I was moved to BT mail from BT Yahoo Mail about 2 weeks ago. Since then I have been unable to use the BT Mail and have had to rely upon my Hotmail account and Incredimail to send & receive e-mail. When I click on the Email tab I get a page saying that BT Mail is loading and then another page opens with the BT Logo but a blank page underneath the banner. Clicking on any of the buttons does nothing, the blank page remains, My default browser is Mozilla Firefox 32.0 which is fully up to date, and I have tried using Internet Explorer but get the same result. I am using Windows Vista Home Premium 32 bit. I have also tried doing a Live chat on the Help page but that disconnects me as soon as i've pressed "Submit", tried phoning as well but have been stuck in queus for so long my arm wore out.
Is it possible to uninstall BT mail & then re-install it ?
Solved!
Go to Solution.

Hi yorkshirelass,
Thanks for posting. This doesn't sound right at all. Can you post a screen shot of what you're seeing? Once you've done that drop me an email with your details and I'll look into it for you. You'll get the 'contact us' link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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